corpus.blog
41554 blogs · [ { "id": "01a0e46f-d2a2-72b8-98eb-504535556058", "title": "Response Time: Vol. 37", "url": "https://www.intercom.com/blog/response-time-vol-037/", "published_at": "2024-10-21T09:00:17+00:00" }, { "id": "01a0e46f-d2a2-72b8-98eb-504535fdd937", "title": "Fin over email: How we built a multichannel AI agent", "url": "https://www.intercom.com/blog/fin-over-email-how-we-built/", "published_at": "2024-10-17T12:31:01+00:00" }, { "id": "01a0e46f-d2a2-72b8-98eb-504536494d4a", "title": "Evolving Intercom’s database infrastructure", "url": "https://www.intercom.com/blog/evolving-intercoms-database-infrastructure/", "published_at": "2024-10-14T16:02:14+00:00" }, { "id": "01a0e46f-d2a2-72b8-98eb-50453688e7c0", "title": "Pioneer 2024: Intercom’s first ever AI customer service summit, in summary", "url": "https://www.intercom.com/blog/pioneer-2024-ai-customer-service-summit-summary/", "published_at": "2024-10-10T19:11:05+00:00" }, { "id": "01a0e46f-d2a2-72b8-98eb-504536c86233", "title": "Pioneer innovator spotlight: How Synthesia managed a 690% spike in customer contact without increasing headcount using AI and automation", "url": "https://www.intercom.com/blog/synthesia-pioneer-innovator-spotlight/", "published_at": "2024-10-10T10:20:52+00:00" }, { "id": "01a0e46f-d2a2-72b8-98eb-504536cb993a", "title": "Pioneer innovator spotlight: How Nuuly resolves 38% of queries instantly with Fin AI Agent and maintains 95% CSAT", "url": "https://www.intercom.com/blog/nuuly-pioneer-innovator-spotlight/", "published_at": "2024-10-10T10:20:17+00:00" }, { "id": "01a0e46f-d2a2-72b8-98eb-50453787e93e", "title": "Pioneer innovator spotlight: How Lightspeed achieves up to 65% resolution rate with Fin AI Agent", "url": "https://www.intercom.com/blog/lightspeed-pioneer-innovator-spotlight/", "published_at": "2024-10-10T10:20:11+00:00" }, { "id": "01a0e46f-d2a2-72b8-98eb-50453885c28d", "title": "Fin 2: Powered by Anthropic’s Claude LLM", "url": "https://www.intercom.com/blog/fin-2-powered-by-anthropic-claude-llm/", "published_at": "2024-10-10T04:55:38+00:00" }, { "id": "01a0e46f-d2a2-72b8-98eb-5045391b38d7", "title": "Fin 2: The first AI agent that delivers human-quality service", "url": "https://www.intercom.com/blog/announcing-fin-2-ai-agent-customer-service/", "published_at": "2024-10-10T04:55:16+00:00" }, { "id": "01a0e46f-d2a2-72b8-98eb-504539b59481", "title": "Response Time: Vol. 36", "url": "https://www.intercom.com/blog/response-time-vol-036/", "published_at": "2024-09-30T11:00:18+00:00" }, { "id": "01a0e478-9937-7216-9c80-529d06050eec", "title": "Four key steps for training your customer support team for AI", "url": "https://www.intercom.com/blog/training-your-team-for-ai/", "published_at": "2024-09-25T13:36:04+00:00" }, { "id": "01a0e478-9937-7216-9c80-529d06c064ec", "title": "Response Time: Vol. 35", "url": "https://www.intercom.com/blog/response-time-vol-035/", "published_at": "2024-09-16T13:30:21+00:00" }, { "id": "01a0e478-9937-7216-9c80-529d07a95c66", "title": "Announcing Pioneer, Intercom’s first ever AI customer service summit", "url": "https://www.intercom.com/blog/announcing-pioneer-ai-customer-service-summit/", "published_at": "2024-09-04T16:00:23+00:00" }, { "id": "01a0e478-9937-7216-9c80-529d07e755fa", "title": "Response Time: Vol. 34", "url": "https://www.intercom.com/blog/response-time-vol-034/", "published_at": "2024-09-02T08:43:56+00:00" }, { "id": "01a0e478-9937-7216-9c80-529d07f42dd2", "title": "Response Time: Vol. 33", "url": "https://www.intercom.com/blog/response-time-vol-033/", "published_at": "2024-08-19T09:12:20+00:00" }, { "id": "01a0e478-9937-7216-9c80-529d084f4eb9", "title": "Response Time: Vol. 32", "url": "https://www.intercom.com/blog/response-time-vol-032/", "published_at": "2024-08-02T16:30:19+00:00" }, { "id": "01a0e478-9937-7216-9c80-529d088f946b", "title": "Response Time: Vol. 31", "url": "https://www.intercom.com/blog/response-time-vol-031/", "published_at": "2024-07-22T16:00:54+00:00" }, { "id": "01a0e478-9937-7216-9c80-529d08d0f984", "title": "Why ‘good’ CX isn’t good enough anymore", "url": "https://www.intercom.com/blog/good-cx-isnt-enough-anymore/", "published_at": "2024-07-10T12:40:17+00:00" }, { "id": "01a0e478-9937-7216-9c80-529d09771564", "title": "Response Time: Vol. 30", "url": "https://www.intercom.com/blog/response-time-vol-030/", "published_at": "2024-07-09T09:30:21+00:00" }, { "id": "01a0e478-9937-7216-9c80-529d0980ced0", "title": "Response Time: Vol. 29", "url": "https://www.intercom.com/blog/response-time-vol-029/", "published_at": "2024-06-24T13:30:55+00:00" }, { "id": "01a0e47f-ab1c-7174-b93d-f1fa4dc5620f", "title": "You control your customer experience, not AI", "url": "https://www.intercom.com/blog/you-control-cx-not-ai/", "published_at": "2024-06-13T08:00:25+00:00" }, { "id": "01a0e47f-ab1c-7174-b93d-f1fa4ddcc18e", "title": "Response Time: Vol. 28", "url": "https://www.intercom.com/blog/response-time-vol-028/", "published_at": "2024-06-10T14:00:59+00:00" }, { "id": "01a0e47f-ab1c-7174-b93d-f1fa4e8fce9c", "title": "Takeaways from Support Driven Expo 2024: Embrace change and get ahead", "url": "https://www.intercom.com/blog/takeaways-support-driven-expo-2024-embrace-change/", "published_at": "2024-06-05T15:04:35+00:00" }, { "id": "01a0e47f-ab1c-7174-b93d-f1fa4f36b482", "title": "How AI is unlocking more meaningful work for customer service teams", "url": "https://www.intercom.com/blog/ai-unlocking-more-meaningful-work/", "published_at": "2024-05-31T15:00:38+00:00" }, { "id": "01a0e47f-ab1c-7174-b93d-f1fa50091324", "title": "Response Time: Vol. 27", "url": "https://www.intercom.com/blog/response-time-vol-027/", "published_at": "2024-05-28T10:00:06+00:00" }, { "id": "01a0e47f-ab1c-7174-b93d-f1fa506547e0", "title": "Prepare your internal knowledge content for AI", "url": "https://www.intercom.com/blog/prepare-internal-knowledge-content-ai/", "published_at": "2024-05-24T12:16:11+00:00" }, { "id": "01a0e47f-ab1c-7174-b93d-f1fa50d07333", "title": "How AI makes support work more meaningful", "url": "https://www.intercom.com/blog/how-ai-makes-support-work-more-meaningful/", "published_at": "2024-05-23T09:36:39+00:00" }, { "id": "01a0e47f-ab1c-7174-b93d-f1fa511f27e1", "title": "B2B vs B2C product management: How different are they really?", "url": "https://www.intercom.com/blog/b2b-vs-b2c-product-management/", "published_at": "2024-05-15T16:10:21+00:00" }, { "id": "01a0e47f-ab1c-7174-b93d-f1fa5135597b", "title": "Ready to transform your career, customer support leaders?", "url": "https://www.intercom.com/blog/ready-to-transform-your-career-customer-support-leaders/", "published_at": "2024-05-14T16:00:19+00:00" }, { "id": "01a0e47f-ab1c-7174-b93d-f1fa51f600aa", "title": "Response Time: Vol. 26", "url": "https://www.intercom.com/blog/response-time-vol-026/", "published_at": "2024-05-13T11:00:35+00:00" }, { "id": "01a0e48f-550a-7070-b21e-e0afb3b18972", "title": "AI skepticism is giving way to curiosity among customer service teams", "url": "https://www.intercom.com/blog/ai-skepticism-is-giving-way-to-curiosity-among-customer-service-teams/", "published_at": "2024-04-26T12:01:24+00:00" }, { "id": "01a0e48f-550a-7070-b21e-e0afb45f01b2", "title": "There’s no going back – the new era of AI-first Customer Service has arrived", "url": "https://www.intercom.com/blog/ai-first-customer-service/", "published_at": "2024-04-10T16:40:50+00:00" }, { "id": "01a0e48f-550a-7070-b21e-e0afb55a9e84", "title": "Introducing Intercom’s AI Copilot: Increase agent efficiency by 31%", "url": "https://www.intercom.com/blog/announcing-fin-ai-copilot/", "published_at": "2024-04-10T15:00:05+00:00" }, { "id": "01a0e48f-550a-7070-b21e-e0afb5612f96", "title": "Response Time: Vol. 25", "url": "https://www.intercom.com/blog/response-time-vol-025/", "published_at": "2024-04-02T11:00:37+00:00" }, { "id": "01a0e48f-550a-7070-b21e-e0afb64125ea", "title": "Customer service trends on tour: Bringing our 2024 report to life", "url": "https://www.intercom.com/blog/customer-service-trends-tour-2024/", "published_at": "2024-03-25T16:00:21+00:00" }, { "id": "01a0e48f-550a-7070-b21e-e0afb6ede815", "title": "Farewell to the customer service Frankenstack", "url": "https://www.intercom.com/blog/farewell-customer-service-frankenstack/", "published_at": "2024-03-20T18:00:19+00:00" }, { "id": "01a0e48f-550a-7070-b21e-e0afb7714c06", "title": "Response Time: Vol. 24", "url": "https://www.intercom.com/blog/response-time-vol-024/", "published_at": "2024-03-19T14:00:43+00:00" }, { "id": "01a0e48f-550a-7070-b21e-e0afb79f954e", "title": "Embracing change, the customer service way", "url": "https://www.intercom.com/blog/embracing-change-customer-service/", "published_at": "2024-03-04T15:30:38+00:00" }, { "id": "01a0e48f-550a-7070-b21e-e0afb84dbaac", "title": "Response Time: Vol. 23", "url": "https://www.intercom.com/blog/response-time-vol-023/", "published_at": "2024-03-04T12:00:00+00:00" }, { "id": "01a0e48f-550a-7070-b21e-e0afb8e05d7d", "title": "Intercom’s new and improved reporting features", "url": "https://www.intercom.com/blog/launch-new-reporting-features/", "published_at": "2024-02-27T13:15:29+00:00" }, { "id": "01a0e49a-32f2-7378-b676-2947063668e0", "title": "Five key takeaways about AI product management", "url": "https://www.intercom.com/blog/five-key-takeaways-about-ai-product-management/", "published_at": "2024-02-21T15:20:10+00:00" }, { "id": "01a0e49a-32f2-7378-b676-294706691491", "title": "Want to keep your customers? AI can help", "url": "https://www.intercom.com/blog/customer-service-trends-2024-trend-1/", "published_at": "2024-02-20T14:30:00+00:00" }, { "id": "01a0e49a-32f2-7378-b676-294706be062c", "title": "Response Time: Vol. 22", "url": "https://www.intercom.com/blog/response-time-vol-022/", "published_at": "2024-02-19T14:30:34+00:00" }, { "id": "01a0e49a-32f2-7378-b676-29470737d03b", "title": "Our AI agent Fin now supports your customers in 45 languages", "url": "https://www.intercom.com/blog/fin-ai-chatbot-45-languages/", "published_at": "2024-02-14T15:45:13+00:00" }, { "id": "01a0e49a-32f2-7378-b676-294707e3a022", "title": "Defining customer support in 2025: Why it’s key to your long-term success", "url": "https://www.intercom.com/blog/defining-customer-support/", "published_at": "2024-02-13T13:05:20+00:00" }, { "id": "01a0e49a-32f2-7378-b676-29470877f46e", "title": "What I’ve discovered implementing an AI-driven customer service strategy", "url": "https://www.intercom.com/blog/lessons-ai-customer-service-strategy/", "published_at": "2024-02-06T17:14:03+00:00" }, { "id": "01a0e49a-32f2-7378-b676-2947091465e8", "title": "Response Time: Vol. 21", "url": "https://www.intercom.com/blog/response-time-vol-021/", "published_at": "2024-02-06T12:00:14+00:00" }, { "id": "01a0e49a-32f2-7378-b676-294709a91f57", "title": "10 engineering lessons from 6 years at Intercom", "url": "https://www.intercom.com/blog/10-engineering-lessons-from-6-years-at-intercom/", "published_at": "2024-02-02T14:30:55+00:00" }, { "id": "01a0e49a-32f2-7378-b676-29470a715624", "title": "Announcing ‘The Ticket’ and ‘Intercom on Product’: Get the content you’re looking for", "url": "https://www.intercom.com/blog/announcing-the-ticket-and-intercom-on-product/", "published_at": "2024-01-31T18:20:40+00:00" }, { "id": "01a0e49a-32f2-7378-b676-29470b608330", "title": "A new age of UX: Evolving your design approach for AI products", "url": "https://www.intercom.com/blog/design-ux-machine-learning-ai/", "published_at": "2024-01-17T16:04:36+00:00" }, { "id": "01a0e4ab-c5c9-7209-8bc9-ab10253f1558", "title": "Welcoming our new President, Archana Agrawal", "url": "https://www.intercom.com/blog/welcoming-archana-agrawal/", "published_at": "2024-01-16T18:15:36+00:00" }, { "id": "01a0e4ab-c5c9-7209-8bc9-ab102590cdd4", "title": "Fin, the breakthrough AI agent for customer service, keeps getting better", "url": "https://www.intercom.com/blog/fin-ai-chatbot-customer-service-improvements/", "published_at": "2024-01-16T10:00:26+00:00" }, { "id": "01a0e4ab-c5c9-7209-8bc9-ab1025cdb2a4", "title": "Announcing ‘The Intercom Customer Service Trends Report for 2024’", "url": "https://www.intercom.com/blog/customer-service-trends-report-2024/", "published_at": "2024-01-10T14:00:21+00:00" }, { "id": "01a0e4ab-c5c9-7209-8bc9-ab1026ba8a9b", "title": "How to implement live chat support for the best customer experience", "url": "https://www.intercom.com/blog/live-chat-support/", "published_at": "2024-01-02T17:54:22+00:00" }, { "id": "01a0e4ab-c5c9-7209-8bc9-ab1026dd0da3", "title": "The ultimate customer support tech stack", "url": "https://www.intercom.com/blog/ultimate-customer-support-technology-stack/", "published_at": "2024-01-01T14:00:45+00:00" }, { "id": "01a0e4ab-c5c9-7209-8bc9-ab1027b7c4e2", "title": "52 weeks that changed everything: 2023 on the Intercom Blog", "url": "https://www.intercom.com/blog/2023-on-the-intercom-blog/", "published_at": "2023-12-19T17:50:17+00:00" }, { "id": "01a0e4ab-c5c9-7209-8bc9-ab1028233749", "title": "Response Time: Vol. 20", "url": "https://www.intercom.com/blog/response-time-vol-020/", "published_at": "2023-12-18T14:22:39+00:00" }, { "id": "01a0e4ab-c5c9-7209-8bc9-ab1028cdabcc", "title": "Fin is now in the inbox: Meet your support team’s new AI assistant", "url": "https://www.intercom.com/blog/introducing-fin-in-the-inbox/", "published_at": "2023-12-13T12:00:23+00:00" }, { "id": "01a0e4ab-c5c9-7209-8bc9-ab10299fa6eb", "title": "Support-ify Wrapped: How can support teams make their numbers pop?", "url": "https://www.intercom.com/blog/spotify-wrapped-support-teams-data/", "published_at": "2023-12-05T17:27:40+00:00" }, { "id": "01a0e4ab-c5c9-7209-8bc9-ab102a240dfc", "title": "Response Time: Vol. 19", "url": "https://www.intercom.com/blog/response-time-vol-019/", "published_at": "2023-12-04T15:00:07+00:00" }, { "id": "01a0e4bb-77f5-7292-b4c0-23be46fa2818", "title": "Time to switch: Your step-by-step guide to adopting a new customer service platform", "url": "https://www.intercom.com/blog/switching-to-new-customer-service-platform/", "published_at": "2023-11-29T17:05:37+00:00" }, { "id": "01a0e4bb-77f6-720d-b08d-a57cacb04bb3", "title": "Introducing Intercom Phone: Calls and conversations all in one place", "url": "https://www.intercom.com/blog/introducing-intercom-phone-support/", "published_at": "2023-11-28T17:42:46+00:00" }, { "id": "01a0e4bb-77f6-720d-b08d-a57cad36140e", "title": "Understanding AI: How we taught computers natural language", "url": "https://www.intercom.com/blog/understanding-ai-computers-natural-language/", "published_at": "2023-11-27T18:05:01+00:00" }, { "id": "01a0e4bb-77f6-720d-b08d-a57cadd974cb", "title": "Response Time: Vol. 18", "url": "https://www.intercom.com/blog/response-time-vol-018/", "published_at": "2023-11-20T14:00:24+00:00" }, { "id": "01a0e4bb-77f6-720d-b08d-a57cae96e7e3", "title": "Must-haves for a modern help center: Connectivity and customization", "url": "https://www.intercom.com/blog/help-center-customizable-connected-customer-service/", "published_at": "2023-11-16T17:50:55+00:00" }, { "id": "01a0e4bb-77f6-720d-b08d-a57caf87c441", "title": "Making tickets personal: How ticketing systems are evolving for next-gen support", "url": "https://www.intercom.com/blog/support-ticketing-system/", "published_at": "2023-11-13T15:30:24+00:00" }, { "id": "01a0e4bb-77f6-720d-b08d-a57cb01b99e4", "title": "The ultimate marketing technology stack", "url": "https://www.intercom.com/blog/the-ultimate-marketing-technology-stack/", "published_at": "2023-11-08T09:00:00+00:00" }, { "id": "01a0e4bb-77f6-720d-b08d-a57cb0277d5c", "title": "Response Time: Vol. 17", "url": "https://www.intercom.com/blog/response-time-vol-017/", "published_at": "2023-11-06T15:00:20+00:00" }, { "id": "01a0e4bb-77f6-720d-b08d-a57cb0c72b8e", "title": "Response Time: Vol. 16", "url": "https://www.intercom.com/blog/response-time-vol-016/", "published_at": "2023-10-23T14:00:32+00:00" }, { "id": "01a0e4bb-77f6-720d-b08d-a57cb1000431", "title": "Why brand consistency is key to an excellent help center experience", "url": "https://www.intercom.com/blog/help-center-experience-customer-service-brand-consistency/", "published_at": "2023-10-17T13:39:06+00:00" }, { "id": "01a0e4c7-ccd5-73db-9568-612ffa09484d", "title": "Response Time: Vol. 15", "url": "https://www.intercom.com/blog/response-time-vol-015/", "published_at": "2023-10-09T13:00:44+00:00" }, { "id": "01a0e4c7-ccd5-73db-9568-612ffb07b103", "title": "How are customer service metrics changing in the age of AI?", "url": "https://www.intercom.com/blog/customer-service-metrics-ai/", "published_at": "2023-10-04T14:00:34+00:00" }, { "id": "01a0e4c7-ccd5-73db-9568-612ffbcdadbd", "title": "Response Time: Vol. 14", "url": "https://www.intercom.com/blog/response-time-vol-014/", "published_at": "2023-09-25T15:30:22+00:00" }, { "id": "01a0e4c7-ccd5-73db-9568-612ffc5de555", "title": "Navigating product-market fit: An inside look at Intercom’s new ‘PMF Panel’", "url": "https://www.intercom.com/blog/navigating-product-market-fit-pmf-panel/", "published_at": "2023-09-19T17:36:05+00:00" }, { "id": "01a0e4c7-ccd5-73db-9568-612ffc6eaab2", "title": "A whole new world: The exciting new roles AI is creating in customer support", "url": "https://www.intercom.com/blog/ai-creating-new-customer-support-roles/", "published_at": "2023-09-12T17:06:49+00:00" }, { "id": "01a0e4c7-ccd5-73db-9568-612ffc8584bd", "title": "Response Time: Vol. 13", "url": "https://www.intercom.com/blog/response-time-vol-013/", "published_at": "2023-09-11T09:22:23+00:00" }, { "id": "01a0e4c7-ccd5-73db-9568-612ffcfb43a3", "title": "Unlocking customer value with data: How we developed the Customer Milestones Framework", "url": "https://www.intercom.com/blog/customer-milestones-framework/", "published_at": "2023-08-29T16:30:15+00:00" }, { "id": "01a0e4c7-ccd5-73db-9568-612ffd7a6bd0", "title": "Response Time: Vol. 12", "url": "https://www.intercom.com/blog/response-time-vol-012/", "published_at": "2023-08-28T11:30:23+00:00" }, { "id": "01a0e4c7-ccd5-73db-9568-612ffe3c8faa", "title": "Response Time: Vol. 11", "url": "https://www.intercom.com/blog/response-time-vol-011/", "published_at": "2023-08-14T12:36:15+00:00" }, { "id": "01a0e4c7-ccd5-73db-9568-612ffe916d87", "title": "AI-powered UI (aka “Return of the Chat”)", "url": "https://www.intercom.com/blog/ai-chatbots-user-interfaces/", "published_at": "2023-08-10T14:45:32+00:00" }, { "id": "01a0e4da-cf9c-7254-a4a5-52faca0182dc", "title": "The 4 big myths about AI in customer service", "url": "https://www.intercom.com/blog/4-big-myths-ai-customer-service/", "published_at": "2023-08-09T15:17:42+00:00" }, { "id": "01a0e4da-cf9c-7254-a4a5-52faca42bbc3", "title": "To AI or not to AI? The support leader’s dilemma", "url": "https://www.intercom.com/blog/to-ai-or-not-to-ai-support-leaders-dilemma/", "published_at": "2023-07-13T15:00:35+00:00" }, { "id": "01a0e4da-cf9c-7254-a4a5-52facad9c024", "title": "Response Time: Vol. 10", "url": "https://www.intercom.com/blog/response-time-vol-010/", "published_at": "2023-07-03T11:00:00+00:00" }, { "id": "01a0e4da-cf9c-7254-a4a5-52facb58f345", "title": "How do your customers feel about AI chatbots?", "url": "https://www.intercom.com/blog/customer-attitudes-ai-chatbots/", "published_at": "2023-06-27T14:45:59+00:00" }, { "id": "01a0e4da-cf9c-7254-a4a5-52facbe865a6", "title": "Response Time: Vol. 9", "url": "https://www.intercom.com/blog/response-time-vol-009/", "published_at": "2023-06-19T13:04:30+00:00" }, { "id": "01a0e4da-cf9c-7254-a4a5-52facc15f8da", "title": "Announcing ‘The State of AI in Customer Service: 2023 Report’", "url": "https://www.intercom.com/blog/state-of-ai-in-customer-service-2023-report/", "published_at": "2023-06-14T15:30:26+00:00" }, { "id": "01a0e4da-cf9c-7254-a4a5-52facc9ff4a1", "title": "Why Intercom is supporting the Embroider Initiative to update Ember", "url": "https://www.intercom.com/blog/ember-embroider-initiative/", "published_at": "2023-06-14T11:35:08+00:00" }, { "id": "01a0e4da-cf9c-7254-a4a5-52faccf0c5d0", "title": "Everything you need to know about Fin, the breakthrough AI bot transforming customer service", "url": "https://www.intercom.com/blog/fin-ai-bot-customer-service/", "published_at": "2023-06-13T15:10:49+00:00" }, { "id": "01a0e4da-cf9c-7254-a4a5-52facdc8e462", "title": "Bots 🤖 and brains 🧠: The winning combination for customer service 🤩", "url": "https://www.intercom.com/blog/bots-and-brains-customer-service/", "published_at": "2023-06-07T17:00:30+00:00" }, { "id": "01a0e4da-cf9c-7254-a4a5-52face0999d4", "title": "Response Time: Vol. 8", "url": "https://www.intercom.com/blog/response-time-vol-008/", "published_at": "2023-06-06T11:00:07+00:00" }, { "id": "01a0e4ec-4c9a-7055-992f-d78ce5576511", "title": "Glossary of AI terms: Understanding GPT, neural networks, and more", "url": "https://www.intercom.com/blog/ai-glossary/", "published_at": "2023-05-31T17:15:14+00:00" }, { "id": "01a0e4ec-4c9a-7055-992f-d78ce5fae28f", "title": "What will the future of customer service look like? We asked 400 CS professionals to find out", "url": "https://www.intercom.com/blog/ai-customer-service-survey-insights-2023/", "published_at": "2023-05-23T14:30:11+00:00" }, { "id": "01a0e4ec-4c9a-7055-992f-d78ce6865747", "title": "Response Time: Vol. 7", "url": "https://www.intercom.com/blog/response-time-vol-007/", "published_at": "2023-05-22T10:00:28+00:00" }, { "id": "01a0e4ec-4c9a-7055-992f-d78ce7803506", "title": "Adding AI to your support team can be daunting. Our advice? You’ve got this", "url": "https://www.intercom.com/blog/adding-ai-bot-to-your-support-team/", "published_at": "2023-05-09T12:00:08+00:00" }, { "id": "01a0e4ec-4c9a-7055-992f-d78ce809365c", "title": "Response Time: Vol. 6", "url": "https://www.intercom.com/blog/response-time-vol-006/", "published_at": "2023-05-08T14:00:36+00:00" }, { "id": "01a0e4ec-4c9a-7055-992f-d78ce8f42f1f", "title": "Introducing Workflows – the mission control center for customer service automations", "url": "https://www.intercom.com/blog/introducing-workflows-customer-service-automations/", "published_at": "2023-05-03T12:54:25+00:00" }, { "id": "01a0e4ec-4c9a-7055-992f-d78ce95d292f", "title": "How customer service chatbots are redefining customer experience", "url": "https://www.intercom.com/blog/customer-service-chatbots/", "published_at": "2023-05-03T09:21:53+00:00" }, { "id": "01a0e4ec-4c9a-7055-992f-d78cea469de1", "title": "AI trends that are giving support leaders a competitive advantage", "url": "https://www.intercom.com/blog/ai-trends-giving-support-leaders-competitive-advantage/", "published_at": "2023-04-26T16:00:03+00:00" }, { "id": "01a0e4ec-4c9a-7055-992f-d78ceab3a199", "title": "Response Time: Vol. 5", "url": "https://www.intercom.com/blog/response-time-vol-005/", "published_at": "2023-04-24T14:00:48+00:00" }, { "id": "01a0e4ec-4c9a-7055-992f-d78ceb3db5b9", "title": "Questions about our new AI agent, Fin? Here’s everything you need to know", "url": "https://www.intercom.com/blog/fin-ai-chatbot-q-and-a/", "published_at": "2023-04-19T14:00:13+00:00" } ] posts Claim your blog
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Intercom Blog

intercom.com

2024

Response Time: Vol. 37original ↗
21 Oct 2024
Fin over email: How we built a multichannel AI agentoriginal ↗
17 Oct 2024
Evolving Intercom’s database infrastructureoriginal ↗
14 Oct 2024
Pioneer 2024: Intercom’s first ever AI customer service summit, in summaryoriginal ↗
10 Oct 2024
Pioneer innovator spotlight: How Synthesia managed a 690% spike in customer contact without increasing headcount using AI and automationoriginal ↗
10 Oct 2024
Pioneer innovator spotlight: How Nuuly resolves 38% of queries instantly with Fin AI Agent and maintains 95% CSAToriginal ↗
10 Oct 2024
Pioneer innovator spotlight: How Lightspeed achieves up to 65% resolution rate with Fin AI Agentoriginal ↗
10 Oct 2024
Fin 2: Powered by Anthropic’s Claude LLMoriginal ↗
10 Oct 2024
Fin 2: The first AI agent that delivers human-quality serviceoriginal ↗
10 Oct 2024
Response Time: Vol. 36original ↗
30 Sept 2024
Four key steps for training your customer support team for AIoriginal ↗
25 Sept 2024
Response Time: Vol. 35original ↗
16 Sept 2024
Announcing Pioneer, Intercom’s first ever AI customer service summitoriginal ↗
4 Sept 2024
Response Time: Vol. 34original ↗
2 Sept 2024
Response Time: Vol. 33original ↗
19 Aug 2024
Response Time: Vol. 32original ↗
2 Aug 2024
Response Time: Vol. 31original ↗
22 Jul 2024
Why ‘good’ CX isn’t good enough anymoreoriginal ↗
10 Jul 2024
Response Time: Vol. 30original ↗
9 Jul 2024
Response Time: Vol. 29original ↗
24 Jun 2024
You control your customer experience, not AIoriginal ↗
13 Jun 2024
Response Time: Vol. 28original ↗
10 Jun 2024
Takeaways from Support Driven Expo 2024: Embrace change and get aheadoriginal ↗
5 Jun 2024
How AI is unlocking more meaningful work for customer service teamsoriginal ↗
31 May 2024
Response Time: Vol. 27original ↗
28 May 2024
Prepare your internal knowledge content for AIoriginal ↗
24 May 2024
How AI makes support work more meaningfuloriginal ↗
23 May 2024
B2B vs B2C product management: How different are they really?original ↗
15 May 2024
Ready to transform your career, customer support leaders?original ↗
14 May 2024
Response Time: Vol. 26original ↗
13 May 2024
AI skepticism is giving way to curiosity among customer service teamsoriginal ↗
26 Apr 2024
There’s no going back – the new era of AI-first Customer Service has arrivedoriginal ↗
10 Apr 2024
Introducing Intercom’s AI Copilot: Increase agent efficiency by 31%original ↗
10 Apr 2024
Response Time: Vol. 25original ↗
2 Apr 2024
Customer service trends on tour: Bringing our 2024 report to lifeoriginal ↗
25 Mar 2024
Farewell to the customer service Frankenstackoriginal ↗
20 Mar 2024
Response Time: Vol. 24original ↗
19 Mar 2024
Embracing change, the customer service wayoriginal ↗
4 Mar 2024
Response Time: Vol. 23original ↗
4 Mar 2024
Intercom’s new and improved reporting featuresoriginal ↗
27 Feb 2024
Five key takeaways about AI product managementoriginal ↗
21 Feb 2024
Want to keep your customers? AI can helporiginal ↗
20 Feb 2024
Response Time: Vol. 22original ↗
19 Feb 2024
Our AI agent Fin now supports your customers in 45 languagesoriginal ↗
14 Feb 2024
Defining customer support in 2025: Why it’s key to your long-term successoriginal ↗
13 Feb 2024
What I’ve discovered implementing an AI-driven customer service strategyoriginal ↗
6 Feb 2024
Response Time: Vol. 21original ↗
6 Feb 2024
10 engineering lessons from 6 years at Intercomoriginal ↗
2 Feb 2024
Announcing ‘The Ticket’ and ‘Intercom on Product’: Get the content you’re looking fororiginal ↗
31 Jan 2024
A new age of UX: Evolving your design approach for AI productsoriginal ↗
17 Jan 2024
Welcoming our new President, Archana Agrawaloriginal ↗
16 Jan 2024
Fin, the breakthrough AI agent for customer service, keeps getting betteroriginal ↗
16 Jan 2024
Announcing ‘The Intercom Customer Service Trends Report for 2024’original ↗
10 Jan 2024
How to implement live chat support for the best customer experienceoriginal ↗
2 Jan 2024
The ultimate customer support tech stackoriginal ↗
1 Jan 2024

2023

52 weeks that changed everything: 2023 on the Intercom Blogoriginal ↗
19 Dec 2023
Response Time: Vol. 20original ↗
18 Dec 2023
Fin is now in the inbox: Meet your support team’s new AI assistantoriginal ↗
13 Dec 2023
Support-ify Wrapped: How can support teams make their numbers pop?original ↗
5 Dec 2023
Response Time: Vol. 19original ↗
4 Dec 2023
Time to switch: Your step-by-step guide to adopting a new customer service platformoriginal ↗
29 Nov 2023
Introducing Intercom Phone: Calls and conversations all in one placeoriginal ↗
28 Nov 2023
Understanding AI: How we taught computers natural languageoriginal ↗
27 Nov 2023
Response Time: Vol. 18original ↗
20 Nov 2023
Must-haves for a modern help center: Connectivity and customizationoriginal ↗
16 Nov 2023
Making tickets personal: How ticketing systems are evolving for next-gen supportoriginal ↗
13 Nov 2023
The ultimate marketing technology stackoriginal ↗
8 Nov 2023
Response Time: Vol. 17original ↗
6 Nov 2023
Response Time: Vol. 16original ↗
23 Oct 2023
Why brand consistency is key to an excellent help center experienceoriginal ↗
17 Oct 2023
Response Time: Vol. 15original ↗
9 Oct 2023
How are customer service metrics changing in the age of AI?original ↗
4 Oct 2023
Response Time: Vol. 14original ↗
25 Sept 2023
Navigating product-market fit: An inside look at Intercom’s new ‘PMF Panel’original ↗
19 Sept 2023
A whole new world: The exciting new roles AI is creating in customer supportoriginal ↗
12 Sept 2023
Response Time: Vol. 13original ↗
11 Sept 2023
Unlocking customer value with data: How we developed the Customer Milestones Frameworkoriginal ↗
29 Aug 2023
Response Time: Vol. 12original ↗
28 Aug 2023
Response Time: Vol. 11original ↗
14 Aug 2023
AI-powered UI (aka “Return of the Chat”)original ↗
10 Aug 2023
The 4 big myths about AI in customer serviceoriginal ↗
9 Aug 2023
To AI or not to AI? The support leader’s dilemmaoriginal ↗
13 Jul 2023
Response Time: Vol. 10original ↗
3 Jul 2023
How do your customers feel about AI chatbots?original ↗
27 Jun 2023
Response Time: Vol. 9original ↗
19 Jun 2023
Announcing ‘The State of AI in Customer Service: 2023 Report’original ↗
14 Jun 2023
Why Intercom is supporting the Embroider Initiative to update Emberoriginal ↗
14 Jun 2023
Everything you need to know about Fin, the breakthrough AI bot transforming customer serviceoriginal ↗
13 Jun 2023
Bots 🤖 and brains 🧠: The winning combination for customer service 🤩original ↗
7 Jun 2023
Response Time: Vol. 8original ↗
6 Jun 2023
Glossary of AI terms: Understanding GPT, neural networks, and moreoriginal ↗
31 May 2023
What will the future of customer service look like? We asked 400 CS professionals to find outoriginal ↗
23 May 2023
Response Time: Vol. 7original ↗
22 May 2023
Adding AI to your support team can be daunting. Our advice? You’ve got thisoriginal ↗
9 May 2023
Response Time: Vol. 6original ↗
8 May 2023
Introducing Workflows – the mission control center for customer service automationsoriginal ↗
3 May 2023
How customer service chatbots are redefining customer experienceoriginal ↗
3 May 2023
AI trends that are giving support leaders a competitive advantageoriginal ↗
26 Apr 2023
Response Time: Vol. 5original ↗
24 Apr 2023
Questions about our new AI agent, Fin? Here’s everything you need to knoworiginal ↗
19 Apr 2023
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