corpus.blog
41554 blogs · [ { "id": "01a08787-b57d-73d9-ba0a-f0e67cf32bbc", "title": "Announcing ‘The 2026 AI Sentiment Report’: How end users feel about AI Agents", "url": "https://www.intercom.com/blog/the-2026-ai-sentiment-report/", "published_at": "2026-09-09T16:44:02+00:00" }, { "id": "01a07df3-59a3-738f-9d86-ce6238908ef3", "title": "Announcing Evals and Releases: Evaluate Fin before, during, and after you go live", "url": "https://www.intercom.com/blog/announcing-evals-and-releases/", "published_at": "2026-08-13T17:33:52+00:00" }, { "id": "01a07df3-59a3-738f-9d86-ce623985fc20", "title": "The 9 best tools for your early-stage startup tech stack in 2026", "url": "https://www.intercom.com/blog/early-stage-startup-tech-stack/", "published_at": "2026-08-04T08:00:51+00:00" }, { "id": "01a07df3-59a3-738f-9d86-ce6239e4dd5e", "title": "Doing the right thing when things go wrong", "url": "https://www.intercom.com/blog/doing-the-right-thing-when-things-go-wrong/", "published_at": "2026-07-14T13:41:39+00:00" }, { "id": "01a07df3-59a3-738f-9d86-ce6239ecfba0", "title": "How to measure the customer experience as AI scales", "url": "https://www.intercom.com/blog/how-to-measure-customer-experience-as-ai-scales/", "published_at": "2026-07-01T16:44:49+00:00" }, { "id": "01a07df3-59a3-738f-9d86-ce623a5f038a", "title": "The new product introduction process: How to make sure your Agent is ready every time you ship", "url": "https://www.intercom.com/blog/npi-how-to-ensure-your-agent-is-ready-every-time-you-ship/", "published_at": "2026-06-26T17:40:52+00:00" }, { "id": "01a07df3-59a3-738f-9d86-ce623a699ae8", "title": "Conversation design: How to make your AI Agent communicate like your team", "url": "https://www.intercom.com/blog/conversation-design-for-your-ai-agent/", "published_at": "2026-06-18T16:55:07+00:00" }, { "id": "01a07df3-59a3-738f-9d86-ce623b375f85", "title": "Salesforce signs definitive agreement to acquire Fin", "url": "https://www.intercom.com/blog/salesforce-signs-definitive-agreement-to-acquire-fin/", "published_at": "2026-06-15T12:33:30+00:00" }, { "id": "01a07df3-59a3-738f-9d86-ce623bb225f6", "title": "How to make the case for giving your AI Agent system access", "url": "https://www.intercom.com/blog/giving-your-ai-agent-system-access/", "published_at": "2026-06-11T12:04:14+00:00" }, { "id": "01a07df3-59a3-738f-9d86-ce623bf196bb", "title": "Extending Fin as the most open Agent platform", "url": "https://www.intercom.com/blog/extending-fin-as-the-most-open-agent-platform/", "published_at": "2026-06-09T16:45:42+00:00" }, { "id": "01a07df3-59a3-738f-9d86-ce623c29d979", "title": "Playing a different game", "url": "https://www.intercom.com/blog/playing-a-different-game/", "published_at": "2026-06-04T17:54:17+00:00" }, { "id": "01a0e427-934f-71eb-ab70-317bf3bcee52", "title": "The ultimate guide to knowledge management for your Service Agent", "url": "https://www.intercom.com/blog/guide-customer-service-knowledge-management-ai/", "published_at": "2026-05-27T17:00:09+00:00" }, { "id": "01a0e427-934f-71eb-ab70-317bf42f621a", "title": "Speed-to-lead is a solved problem", "url": "https://www.intercom.com/blog/speed-to-lead-is-a-solved-problem/", "published_at": "2026-05-25T15:38:49+00:00" }, { "id": "01a0e427-934f-71eb-ab70-317bf4e4caae", "title": "What really matters when evaluating AI Agents for customer service?", "url": "https://www.intercom.com/blog/what-matters-when-evaluating-ai-agents-for-customer-service/", "published_at": "2026-05-22T14:02:39+00:00" }, { "id": "01a0e427-934f-71eb-ab70-317bf57203f2", "title": "How we develop pricing and packaging at Fin", "url": "https://www.intercom.com/blog/how-we-develop-pricing-and-packaging-at-fin/", "published_at": "2026-05-20T10:29:33+00:00" }, { "id": "01a0e427-934f-71eb-ab70-317bf6251dc6", "title": "Ready for your busiest day: How we scale", "url": "https://www.intercom.com/blog/ready-for-your-busiest-day-how-we-scale/", "published_at": "2026-05-19T15:31:43+00:00" }, { "id": "01a0e427-934f-71eb-ab70-317bf66f6eb0", "title": "Agents can do the work", "url": "https://www.intercom.com/blog/agents-can-do-the-work/", "published_at": "2026-05-18T12:34:51+00:00" }, { "id": "01a0e427-934f-71eb-ab70-317bf6ac93e1", "title": "Operator: A look under the hood", "url": "https://www.intercom.com/blog/operator-a-look-under-the-hood/", "published_at": "2026-05-15T01:30:37+00:00" }, { "id": "01a0e427-934f-71eb-ab70-317bf743078d", "title": "Meet Operator: An Agent for your customer operations", "url": "https://www.intercom.com/blog/introducing-operator/", "published_at": "2026-05-15T01:29:02+00:00" }, { "id": "01a0e427-934f-71eb-ab70-317bf7d5291c", "title": "The ultimate guide to knowledge management for your Sales Agent", "url": "https://www.intercom.com/blog/sales-agent-knowledge-management-guide/", "published_at": "2026-05-13T17:59:20+00:00" }, { "id": "01a0e42f-4167-71b6-8be0-0f2c29f70d57", "title": "Today Intercom becomes Fin", "url": "https://www.intercom.com/blog/today-intercom-becomes-fin/", "published_at": "2026-05-12T16:52:37+00:00" }, { "id": "01a0e42f-4167-71b6-8be0-0f2c2accdb37", "title": "How we turned support into a revenue engine at Intercom", "url": "https://www.intercom.com/blog/how-we-turned-support-into-a-revenue-engine-at-intercom/", "published_at": "2026-05-08T15:00:24+00:00" }, { "id": "01a0e42f-4167-71b6-8be0-0f2c2b47fa57", "title": "Building outcome-based pricing for Fin for Sales", "url": "https://www.intercom.com/blog/building-outcome-based-pricing-for-fin-for-sales/", "published_at": "2026-05-08T10:32:03+00:00" }, { "id": "01a0e42f-4167-71b6-8be0-0f2c2bd7eac2", "title": "Announcing Fin for Ecommerce: Fin’s next role as a Customer Agent", "url": "https://www.intercom.com/blog/announcing-fin-for-ecommerce/", "published_at": "2026-05-07T17:00:30+00:00" }, { "id": "01a0e42f-4167-71b6-8be0-0f2c2c743de2", "title": "AI is the answer to the sales growth-without-headcount problem", "url": "https://www.intercom.com/blog/the-sales-growth-without-headcount-problem/", "published_at": "2026-04-28T17:29:23+00:00" }, { "id": "01a0e42f-4167-71b6-8be0-0f2c2d3db1cf", "title": "Introducing the Sales Agent Blueprint", "url": "https://www.intercom.com/blog/introducing-the-sales-agent-blueprint/", "published_at": "2026-04-23T14:30:24+00:00" }, { "id": "01a0e42f-4167-71b6-8be0-0f2c2d676e79", "title": "Announcing Fin for Sales: A new role for Fin Customer Agent", "url": "https://www.intercom.com/blog/announcing-fin-for-sales/", "published_at": "2026-04-22T15:12:14+00:00" }, { "id": "01a0e42f-4167-71b6-8be0-0f2c2d91b705", "title": "AI is approving our pull requests: Here’s how we made it safe", "url": "https://www.intercom.com/blog/ai-is-approving-our-pull-requests-heres-how-we-made-it-safe/", "published_at": "2026-04-21T15:36:28+00:00" }, { "id": "01a0e42f-4167-71b6-8be0-0f2c2e8e3d58", "title": "The hardest percentages", "url": "https://www.intercom.com/blog/the-hardest-percentages/", "published_at": "2026-04-14T14:40:07+00:00" }, { "id": "01a0e42f-4167-71b6-8be0-0f2c2f121bce", "title": "From swarms to product: Turning customer signals into scalable features", "url": "https://www.intercom.com/blog/from-swarms-to-product-turning-customer-signals-into-scalable-features/", "published_at": "2026-04-13T20:01:51+00:00" }, { "id": "01a0e437-1bbc-7181-b0f8-7db5ede97699", "title": "Never stop disrupting yourself; introducing the Fin API platform", "url": "https://www.intercom.com/blog/introducing-the-fin-api-platform/", "published_at": "2026-04-02T18:00:02+00:00" }, { "id": "01a0e437-1bbc-7181-b0f8-7db5eea7749f", "title": "Announcing Fin Apex: The age of vertical models is here", "url": "https://www.intercom.com/blog/announcing-fin-apex-the-age-of-vertical-models-is-here/", "published_at": "2026-03-26T19:33:55+00:00" }, { "id": "01a0e437-1bbc-7181-b0f8-7db5eec3d8c3", "title": "Announcing Monitors: Opening the AI black box", "url": "https://www.intercom.com/blog/announcing-monitors-opening-the-ai-black-box/", "published_at": "2026-03-25T17:50:35+00:00" }, { "id": "01a0e437-1bbc-7181-b0f8-7db5eee24918", "title": "Kaizen for the AI era: How small improvements build smarter support", "url": "https://www.intercom.com/blog/kaizen-for-the-ai-era-how-small-improvements-build-smarter-support/", "published_at": "2026-03-19T18:06:23+00:00" }, { "id": "01a0e437-1bbc-7181-b0f8-7db5ef08ead6", "title": "Transformation in action: What it takes to automate 81% of your customer service while improving CX", "url": "https://www.intercom.com/blog/automate-customer-service-while-improving-customer-experience/", "published_at": "2026-03-13T16:23:20+00:00" }, { "id": "01a0e437-1bbc-7181-b0f8-7db5efeab625", "title": "From resolutions to outcomes: Evolving how Fin delivers value", "url": "https://www.intercom.com/blog/from-resolutions-to-outcomes-evolving-how-fin-delivers-value/", "published_at": "2026-03-12T17:53:40+00:00" }, { "id": "01a0e437-1bbc-7181-b0f8-7db5eff4b0cd", "title": "Fin Product Updates: February recap", "url": "https://www.intercom.com/blog/fin-product-updates-february-recap/", "published_at": "2026-03-10T19:05:25+00:00" }, { "id": "01a0e437-1bbc-7181-b0f8-7db5f02314f6", "title": "Transformation in action: When support becomes the blueprint for company-wide AI", "url": "https://www.intercom.com/blog/support-is-the-blueprint-for-company-wide-ai/", "published_at": "2026-03-05T15:17:52+00:00" }, { "id": "01a0e437-1bbc-7181-b0f8-7db5f099d1bc", "title": "Transformation in action: How AI is evolving support careers", "url": "https://www.intercom.com/blog/how-ai-is-evolving-support-careers/", "published_at": "2026-02-27T12:26:58+00:00" }, { "id": "01a0e437-1bbc-7181-b0f8-7db5f0bb6a8f", "title": "Announcing major updates to Procedures and Simulations: Enabling Fin to handle complex queries", "url": "https://www.intercom.com/blog/procedures-simulations-updates/", "published_at": "2026-02-25T20:00:13+00:00" }, { "id": "01a0e440-e92c-7357-ac4a-3fb2752446e6", "title": "Transformation in action: Raising the bar for customer experience", "url": "https://www.intercom.com/blog/raising-the-bar-for-customer-experience/", "published_at": "2026-02-20T12:36:36+00:00" }, { "id": "01a0e440-e92c-7357-ac4a-3fb2758d7315", "title": "Transformation in action: Why ROI becomes clearer with deeper integration", "url": "https://www.intercom.com/blog/why-roi-becomes-clearer-with-deeper-integration/", "published_at": "2026-02-13T14:55:56+00:00" }, { "id": "01a0e440-e92c-7357-ac4a-3fb2767df2c8", "title": "CX Score: How we built a metric support leaders can defend", "url": "https://www.intercom.com/blog/cx-scores-how-we-built-a-metric-support-leaders-can-defend/", "published_at": "2026-02-09T17:40:46+00:00" }, { "id": "01a0e440-e92c-7357-ac4a-3fb27694a93b", "title": "Transformation in action: Why AI deployment depth makes the difference", "url": "https://www.intercom.com/blog/why-ai-deployment-depth-makes-the-difference/", "published_at": "2026-02-05T18:19:26+00:00" }, { "id": "01a0e440-e92c-7357-ac4a-3fb276ebdc88", "title": "The AI deployment gap is widening, don’t get left behind", "url": "https://www.intercom.com/blog/customer-service-transformation-report-2026/", "published_at": "2026-01-28T18:04:01+00:00" }, { "id": "01a0e440-e92c-7357-ac4a-3fb277562b83", "title": "The safety of speed: How we ship code 180 times per day", "url": "https://www.intercom.com/blog/the-safety-of-speed-shipping-code-at-intercom/", "published_at": "2026-01-26T22:33:21+00:00" }, { "id": "01a0e440-e92c-7357-ac4a-3fb277ba5eea", "title": "New research: Customer service team evolution", "url": "https://www.intercom.com/blog/new-research-customer-service-team-evolution/", "published_at": "2026-01-05T09:00:44+00:00" }, { "id": "01a0e440-e92c-7357-ac4a-3fb2780602fd", "title": "2026 customer service planning series: Vol. 05", "url": "https://www.intercom.com/blog/capacity-planning-in-an-ai-first-model/", "published_at": "2025-12-16T15:00:08+00:00" }, { "id": "01a0e440-e92c-7357-ac4a-3fb278d468dd", "title": "2026 customer service planning series: Vol. 04", "url": "https://www.intercom.com/blog/establish-systems-and-structure-that-sustain-ai-performance/", "published_at": "2025-12-09T12:00:17+00:00" }, { "id": "01a0e440-e92c-7357-ac4a-3fb2798d7f4b", "title": "Intercom achieves AIUC-1 certification: A new standard for trust in AI Agents", "url": "https://www.intercom.com/blog/intercom-achieves-aiuc-1-certification/", "published_at": "2025-12-08T16:00:16+00:00" }, { "id": "01a0e445-4e8a-7197-951b-c2bb5045d6f9", "title": "Setting the standard for support: What Spain’s new customer service law signals", "url": "https://www.intercom.com/blog/what-spains-new-customer-service-law-signals-for-support/", "published_at": "2025-12-08T15:30:22+00:00" }, { "id": "01a0e445-4e8a-7197-951b-c2bb513820e8", "title": "2026 customer service planning series: Vol. 03", "url": "https://www.intercom.com/blog/inside-the-ai-first-support-team/", "published_at": "2025-12-02T17:30:27+00:00" }, { "id": "01a0e445-4e8a-7197-951b-c2bb51a1b6be", "title": "More context, more confidence: The new CX Score explained", "url": "https://www.intercom.com/blog/the-new-cx-score-explained/", "published_at": "2025-11-25T18:11:01+00:00" }, { "id": "01a0e445-4e8a-7197-951b-c2bb520ad23e", "title": "2026 customer service planning series: Vol. 02", "url": "https://www.intercom.com/blog/the-customer-service-roles-ai-needs-to-succeed/", "published_at": "2025-11-25T11:44:25+00:00" }, { "id": "01a0e445-4e8a-7197-951b-c2bb52c7a500", "title": "2026 customer service planning series: Vol. 01", "url": "https://www.intercom.com/blog/planning-your-2026-customer-service-organization/", "published_at": "2025-11-18T19:00:01+00:00" }, { "id": "01a0e445-4e8a-7197-951b-c2bb53097708", "title": "Intercom is now a Shopify Plus Technology Partner", "url": "https://www.intercom.com/blog/intercom-is-now-a-shopify-plus-technology-partner/", "published_at": "2025-11-18T18:00:30+00:00" }, { "id": "01a0e445-4e8a-7197-951b-c2bb537397d8", "title": "Hollywood demos vs. real-world demos", "url": "https://www.intercom.com/blog/hollywood-demos-vs-real-world-demos/", "published_at": "2025-11-11T17:08:02+00:00" }, { "id": "01a0e445-4e8a-7197-951b-c2bb53db2b33", "title": "How to build a Content Design Agent", "url": "https://www.intercom.com/blog/how-to-build-a-content-design-agent/", "published_at": "2025-10-30T18:00:45+00:00" }, { "id": "01a0e445-4e8a-7197-951b-c2bb5457d632", "title": "Building our next R&D hub in Berlin", "url": "https://www.intercom.com/blog/our-next-research-and-development-hub-berlin/", "published_at": "2025-10-29T10:00:00+00:00" }, { "id": "01a0e445-4e8a-7197-951b-c2bb5502bd00", "title": "Preparing for the Customer Agent future", "url": "https://www.intercom.com/blog/preparing-for-the-customer-agent-future/", "published_at": "2025-10-17T18:00:13+00:00" }, { "id": "01a0e446-d416-726c-a44a-ae20f4f2eedf", "title": "What’s new with Fin 3: The best AI Agent for complex queries across every channel", "url": "https://www.intercom.com/blog/whats-new-with-fin-3/", "published_at": "2025-10-15T19:00:28+00:00" }, { "id": "01a0e446-d417-73ca-a0f6-79f94bd164a3", "title": "Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experience", "url": "https://www.intercom.com/blog/headlines-from-pioneer-2025/", "published_at": "2025-10-09T21:33:34+00:00" }, { "id": "01a0e446-d417-73ca-a0f6-79f94c9d4d65", "title": "Navigating the AI storm: How to harness the power of AI without being crushed by it", "url": "https://www.intercom.com/blog/navigating-the-ai-storm/", "published_at": "2025-09-18T16:23:27+00:00" }, { "id": "01a0e446-d417-73ca-a0f6-79f94d792b34", "title": "Betting on the future of frontend at Intercom", "url": "https://www.intercom.com/blog/betting-on-the-future-of-frontend-at-intercom/", "published_at": "2025-08-25T09:56:58+00:00" }, { "id": "01a0e446-d417-73ca-a0f6-79f94e700dc4", "title": "The blueprint for AI in support didn’t exist. Until now.", "url": "https://www.intercom.com/blog/the-blueprint-for-ai-in-support-didnt-exist-until-now/", "published_at": "2025-08-13T10:38:10+00:00" }, { "id": "01a0e446-d417-73ca-a0f6-79f94e8d9267", "title": "Announcing The AI Agent Blueprint", "url": "https://www.intercom.com/blog/announcing-the-ai-agent-blueprint/", "published_at": "2025-08-12T15:30:17+00:00" }, { "id": "01a0e446-d417-73ca-a0f6-79f94ec7999c", "title": "How to cut through AI hype and choose solutions with confidence", "url": "https://www.intercom.com/blog/cut-through-ai-hype-and-choose-solutions-with-confidence/", "published_at": "2025-08-11T14:10:51+00:00" }, { "id": "01a0e446-d417-73ca-a0f6-79f94ed916f5", "title": "Navigating AI metrics", "url": "https://www.intercom.com/blog/navigating-ai-metrics/", "published_at": "2025-07-15T09:21:55+00:00" }, { "id": "01a0e446-d417-73ca-a0f6-79f94f86c8bc", "title": "Stop monitoring systems; start monitoring outcomes", "url": "https://www.intercom.com/blog/stop-monitoring-systems-start-monitoring-outcomes/", "published_at": "2025-07-11T13:17:58+00:00" }, { "id": "01a0e446-d417-73ca-a0f6-79f94fd626fc", "title": "Notes from a product design vibe coding hackathon", "url": "https://www.intercom.com/blog/notes-from-a-product-design-vibe-coding-hackathon/", "published_at": "2025-07-09T10:00:04+00:00" }, { "id": "01a0e453-0b76-7106-be8e-fb5f792de8cd", "title": "Response Time: Vol. 46", "url": "https://www.intercom.com/blog/response-time-vol-046/", "published_at": "2025-06-16T09:27:00+00:00" }, { "id": "01a0e453-0b76-7106-be8e-fb5f79aa348a", "title": "Response Time: Vol. 45", "url": "https://www.intercom.com/blog/response-time-vol-045/", "published_at": "2025-05-19T08:14:49+00:00" }, { "id": "01a0e453-0b76-7106-be8e-fb5f79e0ba5a", "title": "Introducing MCP: A new way to connect Fin and your customer data to your business tools", "url": "https://www.intercom.com/blog/introducing-model-context-protocol-fin/", "published_at": "2025-05-01T17:00:32+00:00" }, { "id": "01a0e453-0b76-7106-be8e-fb5f7ac0eac0", "title": "Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification", "url": "https://www.intercom.com/blog/intercom-achieves-iso-42001-certification/", "published_at": "2025-04-29T18:00:05+00:00" }, { "id": "01a0e453-0b76-7106-be8e-fb5f7bbc3425", "title": "Response Time: Vol. 44", "url": "https://www.intercom.com/blog/response-time-vol-044/", "published_at": "2025-04-28T11:00:31+00:00" }, { "id": "01a0e453-0b76-7106-be8e-fb5f7cb0f7b5", "title": "Pricing AI agents: What does ‘value-based pricing’ really mean for AI?", "url": "https://www.intercom.com/blog/pricing-ai-agents/", "published_at": "2025-04-28T10:30:50+00:00" }, { "id": "01a0e453-0b76-7106-be8e-fb5f7d2acd42", "title": "Train Fin to behave like your best agents", "url": "https://www.intercom.com/blog/fin-guidance/", "published_at": "2025-04-09T10:00:45+00:00" }, { "id": "01a0e453-0b76-7106-be8e-fb5f7dd7ea32", "title": "Response Time: Vol. 43", "url": "https://www.intercom.com/blog/response-time-vol-043/", "published_at": "2025-04-07T09:49:10+00:00" }, { "id": "01a0e453-0b76-7106-be8e-fb5f7e975496", "title": "Gaming support economics: A guide to maximizing ROI in the AI agent era", "url": "https://www.intercom.com/blog/gaming-support-economics-maximizing-roi-in-the-ai-agent-era/", "published_at": "2025-04-03T15:36:01+00:00" }, { "id": "01a0e453-0b76-7106-be8e-fb5f7f24b765", "title": "Built For You Spring ‘25: The future of customer service is calling", "url": "https://www.intercom.com/blog/built-for-you-spring-25-the-future-of-customer-service-is-calling/", "published_at": "2025-03-19T17:12:03+00:00" }, { "id": "01a0e45f-46ef-7264-8aaf-b6e7340f19b9", "title": "Response Time: Vol. 42", "url": "https://www.intercom.com/blog/response-time-vol-042/", "published_at": "2025-03-17T12:00:09+00:00" }, { "id": "01a0e45f-46ef-7264-8aaf-b6e73425ca2e", "title": "Evolving Intercom’s database infrastructure: Lessons and progress", "url": "https://www.intercom.com/blog/evolving-intercoms-database-infrastructure-lessons-and-progress/", "published_at": "2025-03-11T15:00:49+00:00" }, { "id": "01a0e45f-46ef-7264-8aaf-b6e734621f9a", "title": "Response Time: Vol. 41", "url": "https://www.intercom.com/blog/response-time-vol-041/", "published_at": "2025-03-03T11:43:46+00:00" }, { "id": "01a0e45f-46ef-7264-8aaf-b6e735181871", "title": "Transform gaming support: Give every player VIP-level service with Fin", "url": "https://www.intercom.com/blog/gaming-customer-service-fin-ai-agent/", "published_at": "2025-02-27T17:39:59+00:00" }, { "id": "01a0e45f-46ef-7264-8aaf-b6e735d6d657", "title": "Trust issues: How to help customers believe your AI agent", "url": "https://www.intercom.com/blog/trust-issues-help-customers-believe-your-ai-agent/", "published_at": "2025-02-18T20:03:46+00:00" }, { "id": "01a0e45f-46ef-7264-8aaf-b6e735f5fa15", "title": "Response Time: Vol. 40", "url": "https://www.intercom.com/blog/response-time-vol-040/", "published_at": "2025-02-17T11:36:55+00:00" }, { "id": "01a0e45f-46ef-7264-8aaf-b6e736d97158", "title": "How Intercom ensures data privacy and safety in the age of AI", "url": "https://www.intercom.com/blog/data-privacy-security-ai-chatbots/", "published_at": "2025-02-12T16:00:49+00:00" }, { "id": "01a0e45f-46ef-7264-8aaf-b6e737734985", "title": "From support to sales: Turn ecommerce conversations into customers with Fin", "url": "https://www.intercom.com/blog/ecommerce-customer-service-fin-ai-agent/", "published_at": "2025-02-06T12:10:17+00:00" }, { "id": "01a0e45f-46ef-7264-8aaf-b6e73785e612", "title": "Customer service trends as we know them are dead", "url": "https://www.intercom.com/blog/customer-service-transformation-report-2025/", "published_at": "2025-01-28T16:00:53+00:00" }, { "id": "01a0e45f-46ef-7264-8aaf-b6e73787201b", "title": "Designing for clarity: How we restructured Intercom’s information architecture", "url": "https://www.intercom.com/blog/designing-for-clarity-restructuring-intercoms-information-architecture/", "published_at": "2025-01-24T16:48:25+00:00" }, { "id": "01a0e468-8958-7128-97fe-2d78d5839148", "title": "Transform fintech customer service with Fin", "url": "https://www.intercom.com/blog/fintech-customer-service-fin-ai-agent/", "published_at": "2025-01-20T17:00:18+00:00" }, { "id": "01a0e468-8958-7128-97fe-2d78d625e3be", "title": "Intercom’s 2024 in review", "url": "https://www.intercom.com/blog/intercom-2024-in-review/", "published_at": "2024-12-18T17:16:41+00:00" }, { "id": "01a0e468-8958-7128-97fe-2d78d6302c21", "title": "The first 90 days with AI: A 4-step guide to get you started", "url": "https://www.intercom.com/blog/first-30-60-90-days-ai-customer-service/", "published_at": "2024-12-18T12:00:27+00:00" }, { "id": "01a0e468-8958-7128-97fe-2d78d63fd9cc", "title": "The AI agent buyer’s guide: How to make the right choice for your support needs", "url": "https://www.intercom.com/blog/customer-service-ai-agent-buyers-guide/", "published_at": "2024-12-02T16:00:40+00:00" }, { "id": "01a0e468-8958-7128-97fe-2d78d70533b8", "title": "How transparency can help your customers get more out of AI support", "url": "https://www.intercom.com/blog/transparency-can-help-customers-get-more-from-ai-support/", "published_at": "2024-11-22T11:18:01+00:00" }, { "id": "01a0e468-8958-7128-97fe-2d78d74236f4", "title": "Response Time: Vol. 39", "url": "https://www.intercom.com/blog/response-time-vol-039/", "published_at": "2024-11-18T11:45:45+00:00" }, { "id": "01a0e468-8958-7128-97fe-2d78d804d244", "title": "Intercom vs Zendesk: Two AI agents put to the test", "url": "https://www.intercom.com/blog/intercom-vs-zendesk-two-ai-agents-put-to-the-test/", "published_at": "2024-11-14T16:06:32+00:00" }, { "id": "01a0e468-8958-7128-97fe-2d78d8e6a92d", "title": "Announcing our latest guide: ‘The New Economics of Customer Service’", "url": "https://www.intercom.com/blog/announcing-new-economics-of-customer-service-guide/", "published_at": "2024-11-13T15:42:22+00:00" }, { "id": "01a0e468-8958-7128-97fe-2d78d955f19e", "title": "Braving busy holidays: Reduce customer service stress with automation and AI", "url": "https://www.intercom.com/blog/tips-for-a-great-support-experience-during-the-holiday/", "published_at": "2024-11-06T11:00:44+00:00" }, { "id": "01a0e468-8958-7128-97fe-2d78d96b5f45", "title": "Response Time: Vol. 38", "url": "https://www.intercom.com/blog/response-time-vol-38/", "published_at": "2024-11-04T13:17:24+00:00" } ] posts Claim your blog
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Intercom Blog

intercom.com

2026

Announcing ‘The 2026 AI Sentiment Report’: How end users feel about AI Agentsoriginal ↗
9 Sept 2026
Announcing Evals and Releases: Evaluate Fin before, during, and after you go liveoriginal ↗
13 Aug 2026
The 9 best tools for your early-stage startup tech stack in 2026original ↗
4 Aug 2026
Doing the right thing when things go wrongoriginal ↗
14 Jul 2026
How to measure the customer experience as AI scalesoriginal ↗
1 Jul 2026
The new product introduction process: How to make sure your Agent is ready every time you shiporiginal ↗
26 Jun 2026
Conversation design: How to make your AI Agent communicate like your teamoriginal ↗
18 Jun 2026
Salesforce signs definitive agreement to acquire Finoriginal ↗
15 Jun 2026
How to make the case for giving your AI Agent system accessoriginal ↗
11 Jun 2026
Extending Fin as the most open Agent platformoriginal ↗
9 Jun 2026
Playing a different gameoriginal ↗
4 Jun 2026
The ultimate guide to knowledge management for your Service Agentoriginal ↗
27 May 2026
Speed-to-lead is a solved problemoriginal ↗
25 May 2026
What really matters when evaluating AI Agents for customer service?original ↗
22 May 2026
How we develop pricing and packaging at Finoriginal ↗
20 May 2026
Ready for your busiest day: How we scaleoriginal ↗
19 May 2026
Agents can do the workoriginal ↗
18 May 2026
Operator: A look under the hoodoriginal ↗
15 May 2026
Meet Operator: An Agent for your customer operationsoriginal ↗
15 May 2026
The ultimate guide to knowledge management for your Sales Agentoriginal ↗
13 May 2026
Today Intercom becomes Finoriginal ↗
12 May 2026
How we turned support into a revenue engine at Intercomoriginal ↗
8 May 2026
Building outcome-based pricing for Fin for Salesoriginal ↗
8 May 2026
Announcing Fin for Ecommerce: Fin’s next role as a Customer Agentoriginal ↗
7 May 2026
AI is the answer to the sales growth-without-headcount problemoriginal ↗
28 Apr 2026
Introducing the Sales Agent Blueprintoriginal ↗
23 Apr 2026
Announcing Fin for Sales: A new role for Fin Customer Agentoriginal ↗
22 Apr 2026
AI is approving our pull requests: Here’s how we made it safeoriginal ↗
21 Apr 2026
The hardest percentagesoriginal ↗
14 Apr 2026
From swarms to product: Turning customer signals into scalable featuresoriginal ↗
13 Apr 2026
Never stop disrupting yourself; introducing the Fin API platformoriginal ↗
2 Apr 2026
Announcing Fin Apex: The age of vertical models is hereoriginal ↗
26 Mar 2026
Announcing Monitors: Opening the AI black boxoriginal ↗
25 Mar 2026
Kaizen for the AI era: How small improvements build smarter supportoriginal ↗
19 Mar 2026
Transformation in action: What it takes to automate 81% of your customer service while improving CXoriginal ↗
13 Mar 2026
From resolutions to outcomes: Evolving how Fin delivers valueoriginal ↗
12 Mar 2026
Fin Product Updates: February recaporiginal ↗
10 Mar 2026
Transformation in action: When support becomes the blueprint for company-wide AIoriginal ↗
5 Mar 2026
Transformation in action: How AI is evolving support careersoriginal ↗
27 Feb 2026
Announcing major updates to Procedures and Simulations: Enabling Fin to handle complex queriesoriginal ↗
25 Feb 2026
Transformation in action: Raising the bar for customer experienceoriginal ↗
20 Feb 2026
Transformation in action: Why ROI becomes clearer with deeper integrationoriginal ↗
13 Feb 2026
CX Score: How we built a metric support leaders can defendoriginal ↗
9 Feb 2026
Transformation in action: Why AI deployment depth makes the differenceoriginal ↗
5 Feb 2026
The AI deployment gap is widening, don’t get left behindoriginal ↗
28 Jan 2026
The safety of speed: How we ship code 180 times per dayoriginal ↗
26 Jan 2026
New research: Customer service team evolutionoriginal ↗
5 Jan 2026

2025

2026 customer service planning series: Vol. 05original ↗
16 Dec 2025
2026 customer service planning series: Vol. 04original ↗
9 Dec 2025
Intercom achieves AIUC-1 certification: A new standard for trust in AI Agentsoriginal ↗
8 Dec 2025
Setting the standard for support: What Spain’s new customer service law signalsoriginal ↗
8 Dec 2025
2026 customer service planning series: Vol. 03original ↗
2 Dec 2025
More context, more confidence: The new CX Score explainedoriginal ↗
25 Nov 2025
2026 customer service planning series: Vol. 02original ↗
25 Nov 2025
2026 customer service planning series: Vol. 01original ↗
18 Nov 2025
Intercom is now a Shopify Plus Technology Partneroriginal ↗
18 Nov 2025
Hollywood demos vs. real-world demosoriginal ↗
11 Nov 2025
How to build a Content Design Agentoriginal ↗
30 Oct 2025
Building our next R&D hub in Berlinoriginal ↗
29 Oct 2025
Preparing for the Customer Agent futureoriginal ↗
17 Oct 2025
What’s new with Fin 3: The best AI Agent for complex queries across every channeloriginal ↗
15 Oct 2025
Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experienceoriginal ↗
9 Oct 2025
Navigating the AI storm: How to harness the power of AI without being crushed by itoriginal ↗
18 Sept 2025
Betting on the future of frontend at Intercomoriginal ↗
25 Aug 2025
The blueprint for AI in support didn’t exist. Until now.original ↗
13 Aug 2025
Announcing The AI Agent Blueprintoriginal ↗
12 Aug 2025
How to cut through AI hype and choose solutions with confidenceoriginal ↗
11 Aug 2025
Navigating AI metricsoriginal ↗
15 Jul 2025
Stop monitoring systems; start monitoring outcomesoriginal ↗
11 Jul 2025
Notes from a product design vibe coding hackathonoriginal ↗
9 Jul 2025
Response Time: Vol. 46original ↗
16 Jun 2025
Response Time: Vol. 45original ↗
19 May 2025
Introducing MCP: A new way to connect Fin and your customer data to your business toolsoriginal ↗
1 May 2025
Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certificationoriginal ↗
29 Apr 2025
Response Time: Vol. 44original ↗
28 Apr 2025
Pricing AI agents: What does ‘value-based pricing’ really mean for AI?original ↗
28 Apr 2025
Train Fin to behave like your best agentsoriginal ↗
9 Apr 2025
Response Time: Vol. 43original ↗
7 Apr 2025
Gaming support economics: A guide to maximizing ROI in the AI agent eraoriginal ↗
3 Apr 2025
Built For You Spring ‘25: The future of customer service is callingoriginal ↗
19 Mar 2025
Response Time: Vol. 42original ↗
17 Mar 2025
Evolving Intercom’s database infrastructure: Lessons and progressoriginal ↗
11 Mar 2025
Response Time: Vol. 41original ↗
3 Mar 2025
Transform gaming support: Give every player VIP-level service with Finoriginal ↗
27 Feb 2025
Trust issues: How to help customers believe your AI agentoriginal ↗
18 Feb 2025
Response Time: Vol. 40original ↗
17 Feb 2025
How Intercom ensures data privacy and safety in the age of AIoriginal ↗
12 Feb 2025
From support to sales: Turn ecommerce conversations into customers with Finoriginal ↗
6 Feb 2025
Customer service trends as we know them are deadoriginal ↗
28 Jan 2025
Designing for clarity: How we restructured Intercom’s information architectureoriginal ↗
24 Jan 2025
Transform fintech customer service with Finoriginal ↗
20 Jan 2025

2024

Intercom’s 2024 in revieworiginal ↗
18 Dec 2024
The first 90 days with AI: A 4-step guide to get you startedoriginal ↗
18 Dec 2024
The AI agent buyer’s guide: How to make the right choice for your support needsoriginal ↗
2 Dec 2024
How transparency can help your customers get more out of AI supportoriginal ↗
22 Nov 2024
Response Time: Vol. 39original ↗
18 Nov 2024
Intercom vs Zendesk: Two AI agents put to the testoriginal ↗
14 Nov 2024
Announcing our latest guide: ‘The New Economics of Customer Service’original ↗
13 Nov 2024
Braving busy holidays: Reduce customer service stress with automation and AIoriginal ↗
6 Nov 2024
Response Time: Vol. 38original ↗
4 Nov 2024
Next