corpus.blog
41554 blogs · [ { "id": "01a0e500-c16d-70af-a312-7cdba7cb8443", "title": "Get ready for AI bots by optimizing your knowledge base", "url": "https://www.intercom.com/blog/knowledge-base-best-practices/", "published_at": "2023-04-19T12:00:51+00:00" }, { "id": "01a0e500-c16d-70af-a312-7cdba7d2116e", "title": "Response Time: Vol. 4", "url": "https://www.intercom.com/blog/response-time-vol-004/", "published_at": "2023-04-11T11:00:06+00:00" }, { "id": "01a0e500-c16d-70af-a312-7cdba7f68e98", "title": "Built for you: Articles Views, new Checklists features, and more", "url": "https://www.intercom.com/blog/built-for-you-march-2023/", "published_at": "2023-04-05T15:16:50+00:00" }, { "id": "01a0e500-c16d-70af-a312-7cdba85f7f7d", "title": "Is your support team encountering these 5 challenges? It could be a workload management problem", "url": "https://www.intercom.com/blog/workload-management-challenges-solutions/", "published_at": "2023-04-05T14:41:52+00:00" }, { "id": "01a0e500-c16d-70af-a312-7cdba9171279", "title": "3 takeaways from the Customer Service Quality Benchmark Report 2023", "url": "https://www.intercom.com/blog/2023-customer-service-quality-benchmark-report/", "published_at": "2023-03-29T20:54:16+00:00" }, { "id": "01a0e500-c16d-70af-a312-7cdba9ba13ff", "title": "Response Time: Vol. 3", "url": "https://www.intercom.com/blog/response-time-vol-003/", "published_at": "2023-03-27T11:00:14+00:00" }, { "id": "01a0e500-c16d-70af-a312-7cdba9d281fe", "title": "Support goes global: Localization for customer service teams", "url": "https://www.intercom.com/blog/customer-service-localization/", "published_at": "2023-03-22T18:02:11+00:00" }, { "id": "01a0e500-c16d-70af-a312-7cdbaacb7d03", "title": "How AI will change the nature of customer service work", "url": "https://www.intercom.com/blog/ai-impact-customer-service-work/", "published_at": "2023-03-21T17:10:41+00:00" }, { "id": "01a0e500-c16d-70af-a312-7cdbaae4e48c", "title": "A personal touch: Intercom’s guide to CX personalization", "url": "https://www.intercom.com/blog/what-is-customer-experience-personalization/", "published_at": "2023-03-15T15:00:37+00:00" }, { "id": "01a0e500-c16d-70af-a312-7cdbab8122bf", "title": "Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4", "url": "https://www.intercom.com/blog/announcing-intercoms-new-ai-chatbot/", "published_at": "2023-03-14T18:04:30+00:00" }, { "id": "01a0e516-7e26-7341-a0b5-cc78cbadb77c", "title": "Response Time: Vol. 2", "url": "https://www.intercom.com/blog/response-time-vol-002/", "published_at": "2023-03-13T11:00:02+00:00" }, { "id": "01a0e516-7e26-7341-a0b5-cc78cc5ad819", "title": "How to keep and nurture customer service talent", "url": "https://www.intercom.com/blog/keeping-and-growing-great-customer-support-talent/", "published_at": "2023-03-09T10:00:28+00:00" }, { "id": "01a0e516-7e26-7341-a0b5-cc78cc8fe3ae", "title": "What is customer service and why is it important?", "url": "https://www.intercom.com/blog/what-is-customer-service/", "published_at": "2023-03-08T11:29:32+00:00" }, { "id": "01a0e516-7e26-7341-a0b5-cc78cd6a0b41", "title": "What is customer experience (CX)?", "url": "https://www.intercom.com/blog/what-is-customer-experience-cx/", "published_at": "2023-03-07T16:00:51+00:00" }, { "id": "01a0e516-7e26-7341-a0b5-cc78cdc9f830", "title": "Built for you: Workload Management features, Checklists, and more", "url": "https://www.intercom.com/blog/built-for-you-february/", "published_at": "2023-03-07T12:01:03+00:00" }, { "id": "01a0e516-7e26-7341-a0b5-cc78cde89cf4", "title": "Why you need a customer support operations team", "url": "https://www.intercom.com/blog/why-you-need-a-customer-support-operations-team/", "published_at": "2023-03-01T13:00:03+00:00" }, { "id": "01a0e516-7e26-7341-a0b5-cc78ce2c15a4", "title": "What is voice of the customer?", "url": "https://www.intercom.com/blog/what-is-voice-of-the-customer/", "published_at": "2023-02-28T18:13:13+00:00" }, { "id": "01a0e516-7e26-7341-a0b5-cc78ce3b923f", "title": "Response Time: Vol. 1", "url": "https://www.intercom.com/blog/response-time-vol-001/", "published_at": "2023-02-27T09:00:56+00:00" }, { "id": "01a0e516-7e26-7341-a0b5-cc78cf2e2d90", "title": "Understanding customer success", "url": "https://www.intercom.com/blog/what-is-customer-success/", "published_at": "2023-02-22T18:00:48+00:00" }, { "id": "01a0e516-7e26-7341-a0b5-cc78cf8a8a57", "title": "Supporting product launches: How to set up your customer service team for new announcements", "url": "https://www.intercom.com/blog/customer-support-product-launch/", "published_at": "2023-02-21T14:53:15+00:00" }, { "id": "01a0e525-2b3b-7001-9b20-113f00d6b70a", "title": "What is customer satisfaction (CSAT)?", "url": "https://www.intercom.com/blog/what-is-customer-satisfaction/", "published_at": "2023-02-15T15:35:27+00:00" }, { "id": "01a0e525-2b3b-7001-9b20-113f01a765bc", "title": "5 ways to bridge the customer service expectation gap in 2024", "url": "https://www.intercom.com/blog/meeting-customer-support-expectations/", "published_at": "2023-02-14T15:39:48+00:00" }, { "id": "01a0e525-2b3b-7001-9b20-113f023fb4ce", "title": "The ultimate guide to live chat support", "url": "https://www.intercom.com/blog/live-chat-guide/", "published_at": "2023-02-09T09:00:11+00:00" }, { "id": "01a0e525-2b3b-7001-9b20-113f02990d3f", "title": "Announcing ‘The Intercom Customer Service Trends Report for 2023’", "url": "https://www.intercom.com/blog/customer-service-trends-report-2023/", "published_at": "2023-02-08T09:00:23+00:00" }, { "id": "01a0e525-2b3b-7001-9b20-113f029bfc1e", "title": "Intercom recognized with 3 TrustRadius ‘Best of’ awards", "url": "https://www.intercom.com/blog/trustradius-best-of-awards-winter-2023/", "published_at": "2023-02-01T10:45:19+00:00" }, { "id": "01a0e525-2b3b-7001-9b20-113f032cc310", "title": "Announcing Intercom’s new AI features", "url": "https://www.intercom.com/blog/announcing-new-intercom-ai-features/", "published_at": "2023-01-31T13:49:32+00:00" }, { "id": "01a0e525-2b3b-7001-9b20-113f03ba02bd", "title": "Introducing Checklists: The fastest way to turn signups into superusers", "url": "https://www.intercom.com/blog/intercom-checklists-onboard-engage-customers/", "published_at": "2023-01-25T13:57:35+00:00" }, { "id": "01a0e525-2b3b-7001-9b20-113f03c00da6", "title": "Reinventing our wheel: The vision behind Intercom’s redesigned Messenger", "url": "https://www.intercom.com/blog/intercom-customer-service-messenger-vision/", "published_at": "2023-01-24T16:48:12+00:00" }, { "id": "01a0e525-2b3b-7001-9b20-113f04bcb573", "title": "A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory", "url": "https://www.intercom.com/blog/webinar-retention-intercom-productboard-fullstory/", "published_at": "2023-01-18T16:11:47+00:00" }, { "id": "01a0e525-2b3b-7001-9b20-113f059276d7", "title": "Intercom’s product principles: Building product that’s opinionated by default, but flexible under the hood", "url": "https://www.intercom.com/blog/intercom-product-principles-opinionated-by-default-flexible-under-hood/", "published_at": "2023-01-17T15:31:55+00:00" }, { "id": "01a0e53a-b3c5-72bb-9c93-36b89cb9c459", "title": "2022 on Inside Intercom", "url": "https://www.intercom.com/blog/2022-on-inside-intercom/", "published_at": "2022-12-28T16:00:08+00:00" }, { "id": "01a0e53a-b3c5-72bb-9c93-36b89da65553", "title": "Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023", "url": "https://www.intercom.com/blog/g2-winter-reports-2023/", "published_at": "2022-12-22T17:27:27+00:00" }, { "id": "01a0e53a-b3c5-72bb-9c93-36b89dfa41d5", "title": "Our biggest releases of 2022: A next-generation Inbox, our most powerful Messenger yet, and the introduction of tickets", "url": "https://www.intercom.com/blog/built-for-you-2022-recap/", "published_at": "2022-12-14T18:34:01+00:00" }, { "id": "01a0e53a-b3c5-72bb-9c93-36b89ea9dba4", "title": "How do customers want to talk to businesses? Our new survey reveals what you need to know", "url": "https://www.intercom.com/blog/intercom-customer-survey-2022/", "published_at": "2022-12-14T14:30:52+00:00" }, { "id": "01a0e53a-b3c5-72bb-9c93-36b89eeeec45", "title": "Intercom’s product principles: Creating personal products by design", "url": "https://www.intercom.com/blog/intercom-product-principles-make-it-feel-personal/", "published_at": "2022-12-06T17:35:42+00:00" }, { "id": "01a0e53a-b3c5-72bb-9c93-36b89f819733", "title": "Built for you: Increased customizability, workspace security upgrades, custom objects in the Inbox, and more", "url": "https://www.intercom.com/blog/built-for-you-november-2022/", "published_at": "2022-11-30T14:26:42+00:00" }, { "id": "01a0e53a-b3c5-72bb-9c93-36b89fd9a957", "title": "Reaccelerate: Finding new engines of growth in your business", "url": "https://www.intercom.com/blog/reaccelerate-finding-new-engines-of-growth/", "published_at": "2022-11-30T13:02:47+00:00" }, { "id": "01a0e53a-b3c5-72bb-9c93-36b89ff09480", "title": "Automated customer service: Support your customers more efficiently and effectively", "url": "https://www.intercom.com/blog/automated-customer-service/", "published_at": "2022-11-22T10:00:50+00:00" }, { "id": "01a0e53a-b3c5-72bb-9c93-36b89ffdc8c3", "title": "Intercom’s product principles: What you ship is what matters", "url": "https://www.intercom.com/blog/intercom-product-principles-what-you-ship-is-what-matters/", "published_at": "2022-11-09T16:05:18+00:00" }, { "id": "01a0e53a-b3c5-72bb-9c93-36b8a0f414ad", "title": "Announcing Intercom for Enterprise: A whitepaper exploring how we enable large companies to support their customers", "url": "https://www.intercom.com/blog/announcing-intercom-for-enterprise/", "published_at": "2022-11-08T15:51:16+00:00" }, { "id": "01a0e552-d051-7033-a79a-570199d021ce", "title": "We’ve got mail: Introducing Intercom email features to complement your customer support strategy", "url": "https://www.intercom.com/blog/email-customer-support-strategy/", "published_at": "2022-11-02T15:58:19+00:00" }, { "id": "01a0e552-d051-7033-a79a-570199fae308", "title": "Batting above your average: Optimizing your sales strategy for SaaS", "url": "https://www.intercom.com/blog/sanj-bhayro-saastock-intercom-sales-strategy/", "published_at": "2022-10-24T15:04:57+00:00" }, { "id": "01a0e552-d051-7033-a79a-57019a9414e9", "title": "How we ensure the highest standards of data privacy and compliance within Intercom", "url": "https://www.intercom.com/blog/data-privacy-compliance/", "published_at": "2022-10-19T11:21:00+00:00" }, { "id": "01a0e552-d051-7033-a79a-57019aa7cc61", "title": "Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more", "url": "https://www.intercom.com/blog/announcing-new-intercom-engage-features-fall-2022/", "published_at": "2022-10-12T15:16:16+00:00" }, { "id": "01a0e552-d051-7033-a79a-57019b21568e", "title": "Announcing even more ways to support your customers: Here’s what’s new at Intercom", "url": "https://www.intercom.com/blog/announcing-new-intercom-support-features-fall-2022/", "published_at": "2022-10-12T15:15:12+00:00" }, { "id": "01a0e552-d051-7033-a79a-57019b66f56c", "title": "What is a user community?", "url": "https://www.intercom.com/blog/what-is-a-user-community/", "published_at": "2022-10-10T11:39:25+00:00" }, { "id": "01a0e552-d051-7033-a79a-57019c529471", "title": "A note from Eoghan McCabe", "url": "https://www.intercom.com/blog/note-from-eoghan-mccabe/", "published_at": "2022-10-06T17:12:21+00:00" }, { "id": "01a0e552-d051-7033-a79a-57019d1b8a12", "title": "Intercom’s product principles: Start with the problem to achieve better solutions", "url": "https://www.intercom.com/blog/intercom-product-principles-start-with-the-problem/", "published_at": "2022-10-05T13:48:10+00:00" }, { "id": "01a0e552-d051-7033-a79a-57019d2874d4", "title": "Built for you: Inbox updates, customizable conversation assignment, and more!", "url": "https://www.intercom.com/blog/built-for-you-september-2022/", "published_at": "2022-10-05T12:01:55+00:00" }, { "id": "01a0e552-d051-7033-a79a-57019d7d1062", "title": "Announcing our refreshed guide ‘The Customer Retention Starter Kit’", "url": "https://www.intercom.com/blog/announcing-customer-retention-starter-kit/", "published_at": "2022-10-04T11:00:54+00:00" }, { "id": "01a0e567-40b0-72b7-b61a-3e9a137a444b", "title": "What is a customer effort score?", "url": "https://www.intercom.com/blog/what-is-a-customer-effort-score/", "published_at": "2022-10-03T11:55:18+00:00" }, { "id": "01a0e567-40b8-72d8-ba8c-5e2c99622a17", "title": "What is a customer stakeholder?", "url": "https://www.intercom.com/blog/what-is-a-customer-stakeholder/", "published_at": "2022-10-03T11:24:25+00:00" }, { "id": "01a0e567-40b8-72d8-ba8c-5e2c9a32a5a2", "title": "What is the Kano model?", "url": "https://www.intercom.com/blog/what-is-the-kano-model/", "published_at": "2022-10-03T11:24:11+00:00" }, { "id": "01a0e567-40b8-72d8-ba8c-5e2c9ae738dc", "title": "What is a customer pain point?", "url": "https://www.intercom.com/blog/what-is-a-customer-pain-point/", "published_at": "2022-10-03T11:23:56+00:00" }, { "id": "01a0e567-40b8-72d8-ba8c-5e2c9b883d0d", "title": "What is customer experience design?", "url": "https://www.intercom.com/blog/what-is-customer-experience-design/", "published_at": "2022-10-03T11:23:42+00:00" }, { "id": "01a0e567-40b8-72d8-ba8c-5e2c9c75d04d", "title": "What is downtime?", "url": "https://www.intercom.com/blog/what-is-downtime/", "published_at": "2022-10-03T11:23:07+00:00" }, { "id": "01a0e567-40b8-72d8-ba8c-5e2c9c92d504", "title": "What is customer experience management?", "url": "https://www.intercom.com/blog/what-is-customer-experience-management/", "published_at": "2022-10-03T11:19:15+00:00" }, { "id": "01a0e567-40b8-72d8-ba8c-5e2c9c992385", "title": "What is a customer feedback loop?", "url": "https://www.intercom.com/blog/what-is-a-customer-feedback-loop/", "published_at": "2022-10-03T11:05:16+00:00" }, { "id": "01a0e567-40b8-72d8-ba8c-5e2c9cfa698e", "title": "What is customer support volume?", "url": "https://www.intercom.com/blog/what-is-customer-support-volume/", "published_at": "2022-10-03T10:59:14+00:00" }, { "id": "01a0e567-40b8-72d8-ba8c-5e2c9d160c46", "title": "What is escalation in customer service?", "url": "https://www.intercom.com/blog/what-is-customer-service-escalation/", "published_at": "2022-10-01T15:31:19+00:00" } ] posts Claim your blog
Back to Intercom Blog
Blog · corpus.blog/blogs/intercom.com/posts

Intercom Blog

intercom.com

2023

Get ready for AI bots by optimizing your knowledge baseoriginal ↗
19 Apr 2023
Response Time: Vol. 4original ↗
11 Apr 2023
Built for you: Articles Views, new Checklists features, and moreoriginal ↗
5 Apr 2023
Is your support team encountering these 5 challenges? It could be a workload management problemoriginal ↗
5 Apr 2023
3 takeaways from the Customer Service Quality Benchmark Report 2023original ↗
29 Mar 2023
Response Time: Vol. 3original ↗
27 Mar 2023
Support goes global: Localization for customer service teamsoriginal ↗
22 Mar 2023
How AI will change the nature of customer service workoriginal ↗
21 Mar 2023
A personal touch: Intercom’s guide to CX personalizationoriginal ↗
15 Mar 2023
Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4original ↗
14 Mar 2023
Response Time: Vol. 2original ↗
13 Mar 2023
How to keep and nurture customer service talentoriginal ↗
9 Mar 2023
What is customer service and why is it important?original ↗
8 Mar 2023
What is customer experience (CX)?original ↗
7 Mar 2023
Built for you: Workload Management features, Checklists, and moreoriginal ↗
7 Mar 2023
Why you need a customer support operations teamoriginal ↗
1 Mar 2023
What is voice of the customer?original ↗
28 Feb 2023
Response Time: Vol. 1original ↗
27 Feb 2023
Understanding customer successoriginal ↗
22 Feb 2023
Supporting product launches: How to set up your customer service team for new announcementsoriginal ↗
21 Feb 2023
What is customer satisfaction (CSAT)?original ↗
15 Feb 2023
5 ways to bridge the customer service expectation gap in 2024original ↗
14 Feb 2023
The ultimate guide to live chat supportoriginal ↗
9 Feb 2023
Announcing ‘The Intercom Customer Service Trends Report for 2023’original ↗
8 Feb 2023
Intercom recognized with 3 TrustRadius ‘Best of’ awardsoriginal ↗
1 Feb 2023
Announcing Intercom’s new AI featuresoriginal ↗
31 Jan 2023
Introducing Checklists: The fastest way to turn signups into superusersoriginal ↗
25 Jan 2023
Reinventing our wheel: The vision behind Intercom’s redesigned Messengeroriginal ↗
24 Jan 2023
A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStoryoriginal ↗
18 Jan 2023
Intercom’s product principles: Building product that’s opinionated by default, but flexible under the hoodoriginal ↗
17 Jan 2023

2022

2022 on Inside Intercomoriginal ↗
28 Dec 2022
Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023original ↗
22 Dec 2022
Our biggest releases of 2022: A next-generation Inbox, our most powerful Messenger yet, and the introduction of ticketsoriginal ↗
14 Dec 2022
How do customers want to talk to businesses? Our new survey reveals what you need to knoworiginal ↗
14 Dec 2022
Intercom’s product principles: Creating personal products by designoriginal ↗
6 Dec 2022
Built for you: Increased customizability, workspace security upgrades, custom objects in the Inbox, and moreoriginal ↗
30 Nov 2022
Reaccelerate: Finding new engines of growth in your businessoriginal ↗
30 Nov 2022
Automated customer service: Support your customers more efficiently and effectivelyoriginal ↗
22 Nov 2022
Intercom’s product principles: What you ship is what mattersoriginal ↗
9 Nov 2022
Announcing Intercom for Enterprise: A whitepaper exploring how we enable large companies to support their customersoriginal ↗
8 Nov 2022
We’ve got mail: Introducing Intercom email features to complement your customer support strategyoriginal ↗
2 Nov 2022
Batting above your average: Optimizing your sales strategy for SaaSoriginal ↗
24 Oct 2022
How we ensure the highest standards of data privacy and compliance within Intercomoriginal ↗
19 Oct 2022
Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and moreoriginal ↗
12 Oct 2022
Announcing even more ways to support your customers: Here’s what’s new at Intercomoriginal ↗
12 Oct 2022
What is a user community?original ↗
10 Oct 2022
A note from Eoghan McCabeoriginal ↗
6 Oct 2022
Intercom’s product principles: Start with the problem to achieve better solutionsoriginal ↗
5 Oct 2022
Built for you: Inbox updates, customizable conversation assignment, and more!original ↗
5 Oct 2022
Announcing our refreshed guide ‘The Customer Retention Starter Kit’original ↗
4 Oct 2022
What is a customer effort score?original ↗
3 Oct 2022
What is a customer stakeholder?original ↗
3 Oct 2022
What is the Kano model?original ↗
3 Oct 2022
What is a customer pain point?original ↗
3 Oct 2022
What is customer experience design?original ↗
3 Oct 2022
What is downtime?original ↗
3 Oct 2022
What is customer experience management?original ↗
3 Oct 2022
What is a customer feedback loop?original ↗
3 Oct 2022
What is customer support volume?original ↗
3 Oct 2022
What is escalation in customer service?original ↗
1 Oct 2022
Previous