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AI Contact Center Architecture on AWS - Voice and Chat Automation with Amazon Connect, Lex, Bedrock, and Q in Connect | hidekazu-konishi.com

hidekazu-konishi.com · published 29 June 2026

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https://docs.aws.amazon.com/connect/latest/adminguide/ai-agent-mcp-tools.html

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https://docs.aws.amazon.com/connect/latest/adminguide/connect-lambda-functions.html

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https://docs.aws.amazon.com/lexv2/latest/dg/latest-features.html

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https://docs.aws.amazon.com/amazon-q-connect/latest/APIReference/Welcome.html

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https://docs.aws.amazon.com/bedrock/latest/userguide/knowledge-base.html

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https://aws.amazon.com/connect/ai-agents/

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https://aws.amazon.com/blogs/contact-center/create-smarter-contact-center-experiences-with-the-amazon-connect-assistant/

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