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Evaluation-First AI Agents: How Zepto Scales Customer Support on Databricks and MLflow

Databricks · published 9 September 2026

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Elsewhere on databricks.com (11)
https://docs.databricks.com/aws/en/mlflow3/genai/tracing/app-instrumentation/automatic
docs.databricks.com
https://docs.databricks.com/aws/en/mlflow3/genai/tracing/span-concepts
docs.databricks.com
https://docs.databricks.com/aws/en/mlflow3/genai/eval-monitor/build-eval-dataset
docs.databricks.com
https://docs.databricks.com/aws/en/mlflow3/genai/prompt-version-mgmt/prompt-registry/automatically-optimize-prompts
docs.databricks.com
https://docs.databricks.com/aws/en/mlflow3/genai/eval-monitor/concepts/scorers
docs.databricks.com
https://docs.databricks.com/aws/en/mlflow3/genai/eval-monitor/concepts/judges/
docs.databricks.com
https://docs.databricks.com/aws/en/mlflow3/genai/eval-monitor/custom-judge/
docs.databricks.com
https://docs.databricks.com/aws/en/mlflow3/genai/eval-monitor/custom-scorers
docs.databricks.com
https://docs.databricks.com/aws/en/machine-learning/model-serving/foundation-model-overview
docs.databricks.com
https://docs.databricks.com/aws/en/agents/
docs.databricks.com
https://docs.databricks.com/aws/en/mlflow3/genai/eval-monitor/
docs.databricks.com