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"title": "Software as a limited medium", "url": "https://surfingcomplexity.blog/2020/12/05/software-as-a-limited-medium/", "published_at": "2020-12-06T00:00:00+00:00" }, { "id": "01a0d365-7e63-72b9-b908-ec7b7052c639", "title": "Top-down code reviews", "url": "https://surfingcomplexity.blog/2020/12/04/top-down-code-reviews/", "published_at": "2020-12-05T05:10:27+00:00" }, { "id": "01a0d365-7e63-72b9-b908-ec7b70667c5c", "title": "Why you should write up your own incident", "url": "https://surfingcomplexity.blog/2020/09/26/why-you-should-write-up-your-own-incident/", "published_at": "2020-09-26T21:32:36+00:00" }, { "id": "01a0d365-7e63-72b9-b908-ec7b70c624b6", "title": "Taming complexity: from contract to compact", "url": "https://surfingcomplexity.blog/2020/08/30/taming-complexity-from-contract-to-compact/", "published_at": "2020-08-31T00:41:42+00:00" }, { "id": "01a0d365-7e63-72b9-b908-ec7b711e9894", "title": "Even the U.S. military", "url": 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"https://surfingcomplexity.blog/2020/05/13/making-peace-with-root-cause-during-anomaly-response/", "published_at": "2020-05-14T06:11:03+00:00" }, { "id": "01a0d366-679c-70d2-9e62-f67ecba60ae1", "title": "The hard parts about making it look easy", "url": "https://surfingcomplexity.blog/2020/05/05/the-hard-parts-about-making-it-look-easy/", "published_at": "2020-05-06T04:23:51+00:00" }, { "id": "01a0d366-679c-70d2-9e62-f67ecbe549db", "title": "On the writing styles of some resilience engineering researchers", "url": "https://surfingcomplexity.blog/2020/04/29/on-the-writing-styles-of-some-resilience-engineering-researchers/", "published_at": "2020-04-30T05:18:42+00:00" }, { "id": "01a0d366-679c-70d2-9e62-f67ecc1feaae", "title": "Chasing down the blipperdoodles", "url": "https://surfingcomplexity.blog/2020/04/23/chasing-down-the-blipperdoodles/", "published_at": "2020-04-24T03:22:11+00:00" }, { "id": "01a0d366-679c-70d2-9e62-f67eccf03546", "title": "The inevitable double bind", "url": "https://surfingcomplexity.blog/2020/04/20/the-inevitable-double-bind/", "published_at": "2020-04-21T01:54:52+00:00" }, { "id": "01a0d366-679c-70d2-9e62-f67ecdd3a1ba", "title": "Embracing the beautiful mess", "url": "https://surfingcomplexity.blog/2020/04/18/embracing-the-beautiful-mess/", "published_at": "2020-04-18T22:56:03+00:00" }, { "id": "01a0d366-679c-70d2-9e62-f67ece83d51e", "title": "How did software get so reliable without proof?", "url": "https://surfingcomplexity.blog/2020/03/02/how-did-software-get-so-reliable-without-proof/", "published_at": "2020-03-03T05:32:00+00:00" }, { "id": "01a0d366-ae8a-713d-b117-a38a71b3d2b2", "title": "Rebrand: Surfing Complexity", "url": "https://surfingcomplexity.blog/2020/02/29/rebrand-surfing-complexity/", "published_at": "2020-03-01T03:54:43+00:00" }, { "id": "01a0d366-ae8a-713d-b117-a38a726b535c", "title": "Rehabilitating “you can’t manage what you can’t measure”", "url": "https://surfingcomplexity.blog/2020/01/26/rehabilitating-you-cant-manage-what-you-cant-measure/", "published_at": "2020-01-26T19:44:21+00:00" }, { "id": "01a0d366-ae8a-713d-b117-a38a7323b013", "title": "An old lesson about a fish", "url": "https://surfingcomplexity.blog/2020/01/25/an-old-lesson-about-a-fish/", "published_at": "2020-01-26T03:26:38+00:00" }, { "id": "01a0d366-ae8a-713d-b117-a38a7406a420", "title": "Have you seen this before?", "url": "https://surfingcomplexity.blog/2020/01/22/have-you-seen-this-before/", "published_at": "2020-01-23T05:40:24+00:00" }, { "id": "01a0d366-ae8a-713d-b117-a38a7418e799", "title": "There is no escape from the adaptive universe", "url": "https://surfingcomplexity.blog/2020/01/19/there-is-no-escape-from-the-adaptive-universe/", "published_at": "2020-01-19T19:12:52+00:00" }, { "id": "01a0d366-ae8a-713d-b117-a38a746f2247", "title": "There is no escape from Ashby’s Law", "url": "https://surfingcomplexity.blog/2020/01/18/there-is-no-escape-from-ashbys-law/", "published_at": "2020-01-19T01:04:30+00:00" }, { "id": "01a0d366-ae8a-713d-b117-a38a7496ecbe", "title": "The downsides of expertise", "url": "https://surfingcomplexity.blog/2020/01/17/the-downsides-of-expertise/", "published_at": "2020-01-18T05:30:48+00:00" }, { "id": "01a0d366-ae8a-713d-b117-a38a74eae37f", "title": "Getting into people’s heads: how and why to fake it", "url": "https://surfingcomplexity.blog/2020/01/16/getting-into-peoples-heads-how-and-why-to-fake-it/", "published_at": "2020-01-17T04:04:06+00:00" }, { "id": "01a0d366-ae8a-713d-b117-a38a7552e450", "title": "Conveying confusion without confusing the reader", "url": "https://surfingcomplexity.blog/2020/01/11/conveying-confusion-without-confusing-the-reader/", "published_at": "2020-01-12T01:58:29+00:00" }, { "id": "01a0d366-ae8a-713d-b117-a38a76098b51", "title": "Learning From Incidents in Software site", "url": "https://surfingcomplexity.blog/2019/11/27/learning-from-incidents-in-software-site/", "published_at": "2019-11-28T00:35:45+00:00" }, { "id": "01a0d366-e809-7130-9854-bc84b1087e50", "title": "Climbing the mountain", "url": "https://surfingcomplexity.blog/2019/10/19/climbing-the-mountain/", "published_at": "2019-10-20T04:58:24+00:00" }, { "id": "01a0d366-e809-7130-9854-bc84b121a67e", "title": "Taking a risk versus running a risk", "url": "https://surfingcomplexity.blog/2019/09/15/taking-a-risk-versus-running-a-risk/", "published_at": "2019-09-15T21:28:48+00:00" }, { "id": "01a0d366-e809-7130-9854-bc84b17380d8", "title": "Stories as a vehicle for learning from the experience of others", "url": "https://surfingcomplexity.blog/2019/08/27/stories-as-a-vehicle-for-learning-from-the-experience-of-others/", "published_at": "2019-08-28T05:35:05+00:00" }, { "id": "01a0d366-e809-7130-9854-bc84b1eb8381", "title": "The Gamma Knife model of incidents", "url": "https://surfingcomplexity.blog/2019/08/25/the-gamma-knife-model-of-incidents/", "published_at": "2019-08-26T02:58:11+00:00" }, { "id": "01a0d366-e809-7130-9854-bc84b2c14739", "title": "In service of the narrative", "url": "https://surfingcomplexity.blog/2019/08/24/in-service-of-the-narrative/", "published_at": "2019-08-24T17:37:37+00:00" }, { "id": "01a0d366-e809-7130-9854-bc84b3844f9a", "title": "The problem with counterfactuals", "url": "https://surfingcomplexity.blog/2019/08/22/the-problem-with-counterfactuals/", "published_at": "2019-08-23T01:34:57+00:00" }, { "id": "01a0d366-e809-7130-9854-bc84b3db1e17", "title": "Experts aren’t good at building shared understanding", "url": "https://surfingcomplexity.blog/2019/08/22/experts-arent-good-at-building-shared-understanding/", "published_at": "2019-08-22T05:20:52+00:00" }, { "id": "01a0d366-e809-7130-9854-bc84b4993a62", "title": "Tuning to the future", "url": "https://surfingcomplexity.blog/2019/08/20/tuning-to-the-future/", "published_at": "2019-08-20T06:12:52+00:00" }, { "id": "01a0d366-e809-7130-9854-bc84b4ad12d7", "title": "Contributors, mitigators & risks: Cloudflare 2019-07-02 outage", "url": "https://surfingcomplexity.blog/2019/08/02/contributors-mitigators-risks-cloudflare-2019-07-02-outage/", "published_at": "2019-08-02T05:23:40+00:00" }, { "id": "01a0d366-e809-7130-9854-bc84b4d48850", "title": "Contributors, mitigators & risks: Stripe 2019-07-10 outage", "url": "https://surfingcomplexity.blog/2019/07/27/contributors-mitigators-risks-stripe-2019-07-10-outage/", "published_at": "2019-07-28T01:13:28+00:00" } ] posts Claim your blog

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Lorin Hochstein

surfingcomplexity.blog

2022

Aristotle’s revenge original ↗

9 Jan 2022

Henry Yin on what the cyberneticists got wrong original ↗

9 Jan 2022

2021

The ambiguity of real work original ↗

28 Dec 2021

The Howie Guide: How to get started with incident investigations original ↗

9 Dec 2021

I have no idea what I’m doing original ↗

28 Nov 2021

How much did that outage cost?original ↗

25 Nov 2021

“What could we have done differently?”original ↗

23 Nov 2021

OOPS writeups original ↗

21 Nov 2021

The danger of hidden functional roles original ↗

22 Oct 2021

Plus c’est la même chose, plus ça change original ↗

21 Oct 2021

Adapting to a crunch: the Mask Match story original ↗

3 Oct 2021

The strange beauty of strange loop failure modes original ↗

27 Sept 2021

Live-drawing my slides during a talk original ↗

18 Sept 2021

Useful knowledge and improvisation original ↗

12 Sept 2021

Inconceivable original ↗

1 Sept 2021

Software Misadventures Podcast original ↗

29 Aug 2021

Contempt for the glue people original ↗

29 Aug 2021

Remembering the important bits when you need them original ↗

25 Aug 2021

The power of framing a problem original ↗

22 Aug 2021

The local nature of culture original ↗

22 Aug 2021

What do you work on, anyway?original ↗

21 Aug 2021

Modernists trapped in a post-modern universe original ↗

21 Aug 2021

Root cause of failure, root cause of success original ↗

14 Aug 2021

Burned by ‘let it burn’original ↗

6 Aug 2021

StaffEng podcast original ↗

31 Jul 2021

What’s allowed to count as a cause?original ↗

18 Jul 2021

The greedy exec trap original ↗

12 Jul 2021

Trouble during startup original ↗

12 Jul 2021

Controlling a process we don’t understand original ↗

10 Jul 2021

Designing like a joint cognitive system original ↗

21 Jun 2021

You have to go there original ↗

16 Jun 2021

Incident writeup as sociological storytelling original ↗

12 Jun 2021

Grappling with contingency original ↗

6 Jun 2021

The disaster meeting original ↗

5 Jun 2021

Transgressing the boundaries: Rasmussen and Woods original ↗

31 May 2021

Dealing with new kinds of trouble original ↗

31 May 2021

Objectives and constraints original ↗

30 May 2021

Why do config changes keep coming up in major incidents?original ↗

30 May 2021

Subverting the process original ↗

26 May 2021

Naming names in incident writeups original ↗

23 May 2021

Incident analysis as guerrilla case study research original ↗

12 Apr 2021

The British General’s problem original ↗

5 Apr 2021

Dog smartness original ↗

28 Feb 2021

Putting on a different hat original ↗

27 Feb 2021

Some quick thoughts on Citi’s $900M OOPSie original ↗

20 Feb 2021

Slack’s Jan 2021 outage: a tale of saturation original ↗

9 Feb 2021

Error budgets and the legacy of Herbert Heinrich original ↗

11 Jan 2021

Making sense of what happened is hard original ↗

2 Jan 2021

2020

Conscription devices, boundary objects, and GDocs original ↗

25 Dec 2020

Coding as a tool of thought original ↗

22 Dec 2020

Uber’s adventures in the adaptive universe original ↗

17 Dec 2020

Software as a limited medium original ↗

6 Dec 2020

Top-down code reviews original ↗

5 Dec 2020

Why you should write up your own incident original ↗

26 Sept 2020

Taming complexity: from contract to compact original ↗

31 Aug 2020

Even the U.S. military original ↗

17 Aug 2020

Battleshorts, exaptations, and the limits of STAMP original ↗

16 Aug 2020

Programming means never getting to say “it depends”original ↗

15 Aug 2020

Abstractions and implicit preconditions original ↗

9 Aug 2020

A nudge in the right direction original ↗

9 Aug 2020

Thoughts on STAMP original ↗

8 Aug 2020

Soak time original ↗

7 Aug 2020

In praise of the Wild West engineer original ↗

5 Aug 2020

Safe by design?original ↗

29 Jul 2020

All we can do is find problems original ↗

28 Jul 2020

The power of functionalism original ↗

23 Jul 2020

“How could they be so stupid?”original ↗

21 Jul 2020

A reasonable system original ↗

17 Jul 2020

Who’s afraid of serializability?original ↗

14 Jun 2020

SRE, CSE, and the safety boundary original ↗

25 May 2020

This mess we’re in original ↗

25 May 2020

Why you can’t just ask “why”original ↗

23 May 2020

Asking the right “why” questions original ↗

20 May 2020

Making peace with “root cause” during anomaly response original ↗

14 May 2020

The hard parts about making it look easy original ↗

6 May 2020

On the writing styles of some resilience engineering researchers original ↗

30 Apr 2020

Chasing down the blipperdoodles original ↗

24 Apr 2020

The inevitable double bind original ↗

21 Apr 2020

Embracing the beautiful mess original ↗

18 Apr 2020

How did software get so reliable without proof?original ↗

3 Mar 2020

Rebrand: Surfing Complexity original ↗

1 Mar 2020

Rehabilitating “you can’t manage what you can’t measure”original ↗

26 Jan 2020

An old lesson about a fish original ↗

26 Jan 2020

Have you seen this before?original ↗

23 Jan 2020

There is no escape from the adaptive universe original ↗

19 Jan 2020

There is no escape from Ashby’s Law original ↗

19 Jan 2020

The downsides of expertise original ↗

18 Jan 2020

Getting into people’s heads: how and why to fake it original ↗

17 Jan 2020

Conveying confusion without confusing the reader original ↗

12 Jan 2020

2019

Learning From Incidents in Software site original ↗

28 Nov 2019

Climbing the mountain original ↗

20 Oct 2019

Taking a risk versus running a risk original ↗

15 Sept 2019

Stories as a vehicle for learning from the experience of others original ↗

28 Aug 2019

The Gamma Knife model of incidents original ↗

26 Aug 2019

In service of the narrative original ↗

24 Aug 2019

The problem with counterfactuals original ↗

23 Aug 2019

Experts aren’t good at building shared understanding original ↗

22 Aug 2019

Tuning to the future original ↗

20 Aug 2019

Contributors, mitigators & risks: Cloudflare 2019-07-02 outage original ↗

2 Aug 2019

Contributors, mitigators & risks: Stripe 2019-07-10 outage original ↗

28 Jul 2019