corpus.blog
56,966 blogs · [ { "id": "01a0d380-731e-71aa-ab24-b8b7f6d8d4ff", "title": "CX that’s all tech and no soul", "url": "https://sunwords.com/2026/09/20/cx-thats-all-tech-and-no-soul/", "published_at": "2026-09-20T04:00:30+00:00" }, { "id": "01a0d380-731e-71aa-ab24-b8b7f6edd67d", "title": "We’ll all have to think again", "url": "https://sunwords.com/2026/09/13/well-all-have-to-think-again/", "published_at": "2026-09-13T04:00:59+00:00" }, { "id": "01a087e7-e21d-7202-9320-104e53d08fd4", "title": "The wisdom of less", "url": "https://sunwords.com/2026/08/23/the-wisdom-of-less/", "published_at": "2026-08-23T04:00:35+00:00" }, { "id": "01a087e7-e21d-7202-9320-104e547c5bdb", "title": "The things I’ve been wrong about", "url": "https://sunwords.com/2026/08/16/the-things-ive-been-wrong-about/", "published_at": "2026-08-16T04:00:45+00:00" }, { "id": "01a087e7-e21d-7202-9320-104e551307c9", "title": "Who is regretting the inconvenience?", "url": "https://sunwords.com/2026/08/09/who-is-regretting-the-inconvenience/", "published_at": "2026-08-09T04:00:48+00:00" }, { "id": "01a087e7-e21d-7202-9320-104e560b2fde", "title": "Can we disarm AI?", "url": "https://sunwords.com/2026/08/02/can-we-disarm-ai/", "published_at": "2026-08-02T04:00:30+00:00" }, { "id": "01a087e7-e21d-7202-9320-104e56f06e48", "title": "Why was this World Cup a sea of sameness?", "url": "https://sunwords.com/2026/07/26/why-was-this-world-cup-a-sea-of-sameness/", "published_at": "2026-07-26T04:00:49+00:00" }, { "id": "01a087e7-e21d-7202-9320-104e5733b894", "title": "Why don’t we have any new proverbs?", "url": "https://sunwords.com/2026/07/19/why-dont-we-have-any-new-proverbs/", "published_at": "2026-07-19T04:00:55+00:00" }, { "id": "01a087e7-e21d-7202-9320-104e576cdb92", "title": "Pay attention like the Japanese", "url": "https://sunwords.com/2026/07/12/pay-attention-like-the-japanese/", "published_at": "2026-07-12T04:00:00+00:00" }, { "id": "01a087e7-e21d-7202-9320-104e578ac2de", "title": "The day everything went right", "url": "https://sunwords.com/2026/07/05/the-day-everything-went-right/", "published_at": "2026-07-05T04:00:13+00:00" }, { "id": "01a087e7-e21d-7202-9320-104e57f619ae", "title": "Strategy lessons from the dodo", "url": "https://sunwords.com/2026/06/28/strategy-lessons-from-the-dodo/", "published_at": "2026-06-28T08:05:38+00:00" }, { "id": "01a087e7-e21d-7202-9320-104e586eb4c3", "title": "The most dangerous person", "url": "https://sunwords.com/2026/06/21/the-most-dangerous-person/", "published_at": "2026-06-21T04:00:14+00:00" }, { "id": "01a0d352-c40e-70e5-8399-068b00b6c586", "title": "When digital eats the experience", "url": "https://sunwords.com/2026/06/14/when-digital-eats-the-experience/", "published_at": "2026-06-14T04:00:41+00:00" }, { "id": "01a0d352-c40e-70e5-8399-068b0107839c", "title": "What are we doing to our young?", "url": "https://sunwords.com/2026/06/07/what-are-we-doing-to-our-young/", "published_at": "2026-06-07T04:00:34+00:00" }, { "id": "01a0d352-c40e-70e5-8399-068b014cf70f", "title": "When strategy loses its soul", "url": "https://sunwords.com/2026/05/31/when-strategy-loses-its-soul/", "published_at": "2026-05-31T07:44:33+00:00" }, { "id": "01a0d352-c40e-70e5-8399-068b01d6c6c2", "title": "Directionally, not precisely", "url": "https://sunwords.com/2026/05/24/directionally-not-precisely/", "published_at": "2026-05-24T04:00:55+00:00" }, { "id": "01a0d352-c40e-70e5-8399-068b02511fdb", "title": "The philosophy of sturdiness", "url": "https://sunwords.com/2026/05/17/the-philosophy-of-sturdiness/", "published_at": "2026-05-17T04:00:21+00:00" }, { "id": "01a0d352-c40e-70e5-8399-068b02ea668f", "title": "What do you see?", "url": "https://sunwords.com/2026/05/10/what-do-you-see/", "published_at": "2026-05-10T04:00:57+00:00" }, { "id": "01a0d352-c40e-70e5-8399-068b03791230", "title": "What the past is for", "url": "https://sunwords.com/2026/05/03/what-the-past-is-for/", "published_at": "2026-05-03T04:00:35+00:00" }, { "id": "01a0d352-c40e-70e5-8399-068b03e2f5d7", "title": "Great CX? It’s the culture, stupid", "url": "https://sunwords.com/2026/04/26/great-cx-its-the-culture-stupid/", "published_at": "2026-04-26T04:00:15+00:00" }, { "id": "01a0d354-0a31-714f-babe-cf7fe7a47e3d", "title": "Hello: the meaning of a greeting", "url": "https://sunwords.com/2026/04/19/hello-the-meaning-of-a-greeting/", "published_at": "2026-04-19T04:00:53+00:00" }, { "id": "01a0d354-0a31-714f-babe-cf7fe7b4dc5d", "title": "The brand in the background", "url": "https://sunwords.com/2026/04/12/the-brand-in-the-background/", "published_at": "2026-04-12T04:00:03+00:00" }, { "id": "01a0d354-0a31-714f-babe-cf7fe7c54146", "title": "Learning from Longonot", "url": "https://sunwords.com/2026/04/05/learning-from-longonot/", "published_at": "2026-04-05T04:00:29+00:00" }, { "id": "01a0d354-0a31-714f-babe-cf7fe8a57de4", "title": "Who put feelings in charge?", "url": "https://sunwords.com/2026/03/29/who-put-feelings-in-charge/", "published_at": "2026-03-29T04:00:49+00:00" }, { "id": "01a0d354-0a31-714f-babe-cf7fe95f9832", "title": "The idiot test", "url": "https://sunwords.com/2026/03/22/the-idiot-test/", "published_at": "2026-03-22T04:00:00+00:00" }, { "id": "01a0d354-0a31-714f-babe-cf7fe9b6cffa", "title": "The “Mjuaji” problem", "url": "https://sunwords.com/2026/03/15/the-mjuaji-problem/", "published_at": "2026-03-15T04:00:00+00:00" }, { "id": "01a0d354-0a31-714f-babe-cf7fea8d7bfd", "title": "Results, not roll call", "url": "https://sunwords.com/2026/03/08/results-not-roll-call/", "published_at": "2026-03-08T07:37:38+00:00" }, { "id": "01a0d354-0a31-714f-babe-cf7feae42d10", "title": "Our connection with nature is elemental", "url": "https://sunwords.com/2026/03/01/8834/", "published_at": "2026-03-01T04:00:49+00:00" }, { "id": "01a0d354-0a31-714f-babe-cf7febb441be", "title": "You don’t need people skills", "url": "https://sunwords.com/2026/02/22/you-dont-need-people-skills/", "published_at": "2026-02-22T04:00:55+00:00" }, { "id": "01a0d354-0a31-714f-babe-cf7fec1fe1e1", "title": "Why the third generation might ruin everything", "url": "https://sunwords.com/2026/02/15/why-the-third-generation-might-ruin-everything/", "published_at": "2026-02-15T04:00:20+00:00" }, { "id": "01a0d354-c657-7274-99e4-59d8cef6812e", "title": "How things fall apart", "url": "https://sunwords.com/2026/02/08/how-things-fall-apart/", "published_at": "2026-02-08T04:00:39+00:00" }, { "id": "01a0d354-c657-7274-99e4-59d8cfe6619d", "title": "Pretty isn’t the product", "url": "https://sunwords.com/2026/02/01/pretty-isnt-the-product/", "published_at": "2026-02-01T08:15:39+00:00" }, { "id": "01a0d354-c657-7274-99e4-59d8d0331cb8", "title": "Snakes and Ladders, AKA your life", "url": "https://sunwords.com/2026/01/25/snakes-and-ladders-aka-your-life/", "published_at": "2026-01-25T04:00:04+00:00" }, { "id": "01a0d354-c657-7274-99e4-59d8d10aff0b", "title": "The man who passed by one mark", "url": "https://sunwords.com/2026/01/18/the-man-who-passed-by-one-mark/", "published_at": "2026-01-18T08:50:56+00:00" }, { "id": "01a0d354-c657-7274-99e4-59d8d15ddc6d", "title": "Can we please stop with the corporate jargon?", "url": "https://sunwords.com/2026/01/11/can-we-please-stop-with-the-corporate-jargon/", "published_at": "2026-01-11T04:00:15+00:00" }, { "id": "01a0d354-c657-7274-99e4-59d8d22e4c14", "title": "Make this your year of being boring", "url": "https://sunwords.com/2026/01/04/make-this-your-year-of-being-boring/", "published_at": "2026-01-04T04:00:52+00:00" }, { "id": "01a0d354-c657-7274-99e4-59d8d2d57dc8", "title": "My books of the year", "url": "https://sunwords.com/2025/12/14/my-books-of-the-year/", "published_at": "2025-12-14T04:00:01+00:00" }, { "id": "01a0d354-c657-7274-99e4-59d8d3160ae9", "title": "Confessions of an explaining person", "url": "https://sunwords.com/2025/12/07/confessions-of-an-explaining-person/", "published_at": "2025-12-07T04:00:45+00:00" }, { "id": "01a0d354-c657-7274-99e4-59d8d32c18d7", "title": "Here’s why you should become foolish", "url": "https://sunwords.com/2025/11/30/heres-why-you-should-become-foolish/", "published_at": "2025-11-30T04:00:15+00:00" }, { "id": "01a0d354-c657-7274-99e4-59d8d375c3e0", "title": "Is AI hiring your company into oblivion?", "url": "https://sunwords.com/2025/11/23/is-ai-hiring-your-company-into-oblivion/", "published_at": "2025-11-23T04:00:06+00:00" }, { "id": "01a0d355-5864-702c-812b-a616b7c50816", "title": "How to listen, really listen", "url": "https://sunwords.com/2025/11/16/how-to-listen-really-listen/", "published_at": "2025-11-16T07:45:51+00:00" }, { "id": "01a0d355-5864-702c-812b-a616b8abd08a", "title": "NY’s wake-up call to the old guard", "url": "https://sunwords.com/2025/11/09/nys-wake-up-call-to-the-old-guard/", "published_at": "2025-11-09T04:00:23+00:00" }, { "id": "01a0d355-5864-702c-812b-a616b91feaae", "title": "Save your strength for repairs", "url": "https://sunwords.com/2025/11/02/save-your-strength-for-repairs/", "published_at": "2025-11-02T04:00:41+00:00" }, { "id": "01a0d355-5864-702c-812b-a616b98cf80a", "title": "Empathy is the missing code in CX", "url": "https://sunwords.com/2025/10/26/empathy-is-the-missing-code-in-cx/", "published_at": "2025-10-26T08:12:25+00:00" }, { "id": "01a0d355-5864-702c-812b-a616b9f95370", "title": "Use AI, but don’t lose you", "url": "https://sunwords.com/2025/10/19/use-ai-but-dont-lose-you/", "published_at": "2025-10-19T07:05:34+00:00" }, { "id": "01a0d355-5864-702c-812b-a616ba0b197c", "title": "Why your mother was right about your anxiety", "url": "https://sunwords.com/2025/10/12/why-your-mother-was-right-about-your-anxiety/", "published_at": "2025-10-12T04:00:05+00:00" }, { "id": "01a0d355-5864-702c-812b-a616bad173de", "title": "The balance sheet that matters", "url": "https://sunwords.com/2025/10/05/the-balance-sheet-that-matters/", "published_at": "2025-10-05T04:00:05+00:00" }, { "id": "01a0d355-5864-702c-812b-a616bba7f78e", "title": "You are who you hang out with", "url": "https://sunwords.com/2025/09/28/you-are-who-you-hang-out-with/", "published_at": "2025-09-28T04:00:38+00:00" }, { "id": "01a0d355-5864-702c-812b-a616bbe81fba", "title": "Born knowing the way", "url": "https://sunwords.com/2025/09/21/the-race-for-life/", "published_at": "2025-09-21T08:59:51+00:00" }, { "id": "01a0d355-5864-702c-812b-a616bc422312", "title": "The art of the CX rescue", "url": "https://sunwords.com/2025/09/14/the-art-of-the-cx-rescue/", "published_at": "2025-09-14T04:00:40+00:00" }, { "id": "01a0d356-791c-72fb-b2ef-cda86f2574a1", "title": "The cost of pretence", "url": "https://sunwords.com/2025/09/07/the-cost-of-pretence/", "published_at": "2025-09-07T07:34:57+00:00" }, { "id": "01a0d356-791c-72fb-b2ef-cda86f6189d9", "title": "Bruise, mend, continue", "url": "https://sunwords.com/2025/08/31/bruise-mend-continue/", "published_at": "2025-08-31T04:00:01+00:00" }, { "id": "01a0d356-791c-72fb-b2ef-cda86ff83a71", "title": "To stay the same—change!", "url": "https://sunwords.com/2025/08/24/to-stay-the-same-change/", "published_at": "2025-08-24T06:55:02+00:00" }, { "id": "01a0d356-791c-72fb-b2ef-cda8708178be", "title": "Keep you, you", "url": "https://sunwords.com/2025/08/17/keep-you-you/", "published_at": "2025-08-17T04:00:10+00:00" }, { "id": "01a0d356-791c-72fb-b2ef-cda871733d63", "title": "Some lives are lived on the periphery", "url": "https://sunwords.com/2025/08/03/some-lives-are-lived-on-the-periphery/", "published_at": "2025-08-03T04:00:03+00:00" }, { "id": "01a0d356-791c-72fb-b2ef-cda872577b0f", "title": "The grace of the giver", "url": "https://sunwords.com/2025/07/27/the-grace-of-the-giver/", "published_at": "2025-07-27T04:00:40+00:00" }, { "id": "01a0d356-791c-72fb-b2ef-cda872a7ccbf", "title": "We’re letting the bad drive out the good", "url": "https://sunwords.com/2025/07/20/were-letting-the-bad-drive-out-the-good/", "published_at": "2025-07-20T04:00:25+00:00" }, { "id": "01a0d356-791c-72fb-b2ef-cda873a0f65c", "title": "Your people have left. They just haven’t told you yet.", "url": "https://sunwords.com/2025/07/13/your-people-have-left-they-just-havent-told-you-yet/", "published_at": "2025-07-13T04:00:01+00:00" }, { "id": "01a0d356-791c-72fb-b2ef-cda874355f6e", "title": "The map will appear—once you start walking.", "url": "https://sunwords.com/2025/07/06/the-map-will-appear-once-you-start-walking/", "published_at": "2025-07-06T04:00:30+00:00" }, { "id": "01a0d356-791c-72fb-b2ef-cda874e37898", "title": "Where are you rushing to—your funeral?", "url": "https://sunwords.com/2025/06/29/where-are-you-rushing-to-your-funeral/", "published_at": "2025-06-29T04:00:03+00:00" }, { "id": "01a0d357-7073-70b9-a978-8fc9c78561f0", "title": "Built the app, forgot the flow", "url": "https://sunwords.com/2025/06/22/built-the-app-forgot-the-flow/", "published_at": "2025-06-22T04:00:54+00:00" }, { "id": "01a0d357-7073-70b9-a978-8fc9c8489b2d", "title": "How to spot a real thinker", "url": "https://sunwords.com/2025/06/15/how-to-spot-a-real-thinker/", "published_at": "2025-06-15T04:00:49+00:00" }, { "id": "01a0d357-7073-70b9-a978-8fc9c8fef4f5", "title": "The pause that saves us", "url": "https://sunwords.com/2025/06/08/the-pause-that-saves-us/", "published_at": "2025-06-08T04:00:38+00:00" }, { "id": "01a0d357-7073-70b9-a978-8fc9c904b64f", "title": "The first push is the hardest", "url": "https://sunwords.com/2025/06/01/the-first-push-is-the-hardest/", "published_at": "2025-06-01T04:00:53+00:00" }, { "id": "01a0d357-7073-70b9-a978-8fc9ca01c837", "title": "How to ruin what you love", "url": "https://sunwords.com/2025/05/25/how-to-ruin-what-you-love/", "published_at": "2025-05-25T04:00:52+00:00" }, { "id": "01a0d357-7073-70b9-a978-8fc9ca7b8e4d", "title": "The ultimate flex—modesty", "url": "https://sunwords.com/2025/05/18/the-ultimate-flex-modesty/", "published_at": "2025-05-18T04:00:18+00:00" }, { "id": "01a0d357-7073-70b9-a978-8fc9cb7646f7", "title": "Introducing SUNNY’S SIGNAL", "url": "https://sunwords.com/2025/05/15/introducing-sunnys-signal/", "published_at": "2025-05-15T08:30:23+00:00" }, { "id": "01a0d357-7073-70b9-a978-8fc9cbb4314d", "title": "Change is so difficult—and so necessary", "url": "https://sunwords.com/2025/04/27/change-is-so-difficult-and-so-necessary/", "published_at": "2025-04-27T04:00:07+00:00" }, { "id": "01a0d357-7073-70b9-a978-8fc9cbbb642d", "title": "What should your business do in a downturn?", "url": "https://sunwords.com/2025/04/20/what-should-your-business-do-in-a-downturn/", "published_at": "2025-04-20T04:00:53+00:00" }, { "id": "01a0d357-7073-70b9-a978-8fc9cc3e9863", "title": "Does your business behave like a cheapskate?", "url": "https://sunwords.com/2025/04/13/does-your-business-behave-like-a-cheapskate/", "published_at": "2025-04-13T04:00:40+00:00" }, { "id": "01a0d358-0799-730c-ab39-e90460753207", "title": "Could your disadvantage be flipped into success?", "url": "https://sunwords.com/2025/04/06/could-your-disadvantage-be-flipped-into-success/", "published_at": "2025-04-06T04:00:14+00:00" }, { "id": "01a0d358-0799-730c-ab39-e9046152bde1", "title": "Do you think people respect you for your wealth?", "url": "https://sunwords.com/2025/03/30/do-you-think-people-respect-you-for-your-wealth/", "published_at": "2025-03-30T04:00:07+00:00" }, { "id": "01a0d358-0799-730c-ab39-e904622c89d3", "title": "The first tissue problem—or why you should eat your own dog food", "url": "https://sunwords.com/2025/03/23/the-first-tissue-problem-or-why-you-should-eat-your-own-dog-food/", "published_at": "2025-03-23T04:00:15+00:00" }, { "id": "01a0d358-0799-730c-ab39-e90462bd51c3", "title": "Just because you’re busy doesn’t mean you’re winning", "url": "https://sunwords.com/2025/03/16/just-because-youre-busy-doesnt-mean-youre-winning/", "published_at": "2025-03-16T04:00:49+00:00" }, { "id": "01a0d358-0799-730c-ab39-e90463186d8c", "title": "Is your life ruled by pranksters?", "url": "https://sunwords.com/2025/03/09/is-your-life-ruled-by-pranksters/", "published_at": "2025-03-09T04:00:30+00:00" }, { "id": "01a0d358-0799-730c-ab39-e90463402452", "title": "A perfect world? Which one is that?", "url": "https://sunwords.com/2025/03/02/a-perfect-world-which-one-is-that/", "published_at": "2025-03-02T04:00:00+00:00" }, { "id": "01a0d358-0799-730c-ab39-e90463435b15", "title": "Relationship management? Really?", "url": "https://sunwords.com/2025/02/23/8569/", "published_at": "2025-02-23T04:00:02+00:00" }, { "id": "01a0d358-0799-730c-ab39-e90463e71799", "title": "Corporate half-truths don’t cut it", "url": "https://sunwords.com/2025/02/16/corporate-half-truths-dont-cut-it/", "published_at": "2025-02-16T04:00:45+00:00" }, { "id": "01a0d358-0799-730c-ab39-e90464abe88e", "title": "Why dispassion is just as important as passion", "url": "https://sunwords.com/2025/02/02/why-dispassion-is-just-as-important-as-passion/", "published_at": "2025-02-02T09:48:24+00:00" }, { "id": "01a0d358-0799-730c-ab39-e904650b8c67", "title": "What makes employees step up?", "url": "https://sunwords.com/2025/01/26/what-makes-employees-step-up/", "published_at": "2025-01-26T04:00:41+00:00" }, { "id": "01a0d358-9b7f-7217-a678-f9444bcc2b76", "title": "Why kittens are competent, and human babies helpless", "url": "https://sunwords.com/2025/01/19/why-kittens-are-competent-and-human-babies-helpless/", "published_at": "2025-01-19T04:00:09+00:00" }, { "id": "01a0d358-9b7f-7217-a678-f9444c36dd0a", "title": "Let your people eat and bond together", "url": "https://sunwords.com/2025/01/12/let-your-people-eat-and-bond-together/", "published_at": "2025-01-12T04:00:29+00:00" }, { "id": "01a0d358-9b7f-7217-a678-f9444c50dcf1", "title": "To be present in the now, or to plan ahead?", "url": "https://sunwords.com/2025/01/05/to-be-present-in-the-now-or-to-plan-ahead/", "published_at": "2025-01-05T07:45:10+00:00" }, { "id": "01a0d358-9b7f-7217-a678-f9444d22d933", "title": "May next year be full of meaningful moments", "url": "https://sunwords.com/2024/12/29/may-next-year-be-full-of-meaningful-moments/", "published_at": "2024-12-29T04:00:54+00:00" }, { "id": "01a0d358-9b7f-7217-a678-f9444dd51942", "title": "My Best Books of 2024", "url": "https://sunwords.com/2024/12/28/my-best-books-of-2024/", "published_at": "2024-12-28T10:46:02+00:00" }, { "id": "01a0d358-9b7f-7217-a678-f9444eb1a0c0", "title": "A CEO is murdered, with shocking results", "url": "https://sunwords.com/2024/12/22/a-ceo-is-murdered-with-shocking-results/", "published_at": "2024-12-22T04:00:45+00:00" }, { "id": "01a0d358-9b7f-7217-a678-f9444f04b955", "title": "Do you have the gift of the gab? Use it responsibly", "url": "https://sunwords.com/2024/12/15/do-you-have-the-gift-of-the-gab-use-it-responsibly/", "published_at": "2024-12-15T04:00:09+00:00" }, { "id": "01a0d358-9b7f-7217-a678-f9444f28489d", "title": "Why do we keep using these outmoded expressions?", "url": "https://sunwords.com/2024/12/08/why-do-we-keep-using-these-outmoded-expressions/", "published_at": "2024-12-08T04:00:20+00:00" }, { "id": "01a0d358-9b7f-7217-a678-f9444f3954c4", "title": "From modest beginnings and quiet examples, great initiatives can be born", "url": "https://sunwords.com/2024/12/01/from-modest-beginnings-and-quiet-examples-great-initiatives-can-be-born/", "published_at": "2024-12-01T04:00:45+00:00" }, { "id": "01a0d358-9b7f-7217-a678-f9444f8a2fc3", "title": "Saying no is an essential part of your strategy", "url": "https://sunwords.com/2024/11/24/saying-no-is-an-essential-part-of-your-strategy/", "published_at": "2024-11-24T04:00:14+00:00" }, { "id": "01a0d359-2cc4-7390-943e-d7dbe07124e3", "title": "Why every empire eventually falls", "url": "https://sunwords.com/2024/11/17/why-every-empire-eventually-falls/", "published_at": "2024-11-17T04:00:00+00:00" }, { "id": "01a0d359-2cc4-7390-943e-d7dbe14835cc", "title": "To really sell? Focus on beliefs, not products", "url": "https://sunwords.com/2024/11/10/to-really-sell-focus-on-beliefs-not-products/", "published_at": "2024-11-10T04:00:00+00:00" }, { "id": "01a0d359-2cc4-7390-943e-d7dbe16da819", "title": "Your company might be just fine—until it’s not", "url": "https://sunwords.com/2024/11/03/your-company-might-be-just-fine-until-its-not/", "published_at": "2024-11-03T07:56:09+00:00" }, { "id": "01a0d359-2cc4-7390-943e-d7dbe1e1c4d8", "title": "Up close, the illusion fades", "url": "https://sunwords.com/2024/10/27/up-close-the-illusion-fades/", "published_at": "2024-10-27T04:00:25+00:00" }, { "id": "01a0d359-2cc4-7390-943e-d7dbe284616d", "title": "The struggle for meaning is both peculiar and personal", "url": "https://sunwords.com/2024/10/20/the-struggle-for-meaning-is-both-peculiar-and-personal/", "published_at": "2024-10-20T04:00:53+00:00" }, { "id": "01a0d359-2cc4-7390-943e-d7dbe33ebf22", "title": "Why the lazy may be your best innovators", "url": "https://sunwords.com/2024/10/13/why-the-lazy-may-be-your-best-innovators/", "published_at": "2024-10-13T04:00:11+00:00" }, { "id": "01a0d359-2cc4-7390-943e-d7dbe3c08111", "title": "Customer complaints are as old as humanity", "url": "https://sunwords.com/2024/10/06/customer-complaints-are-as-old-as-humanity/", "published_at": "2024-10-06T04:00:03+00:00" }, { "id": "01a0d359-2cc4-7390-943e-d7dbe476dc72", "title": "Who owns the time in your life?", "url": "https://sunwords.com/2024/09/29/who-owns-the-time-in-your-life/", "published_at": "2024-09-29T04:00:20+00:00" }, { "id": "01a0d359-2cc4-7390-943e-d7dbe4ea8099", "title": "Why 60 per cent is often an excellent result in life", "url": "https://sunwords.com/2024/09/22/why-60-per-cent-is-often-an-excellent-result-in-life/", "published_at": "2024-09-22T04:00:00+00:00" }, { "id": "01a0d359-2cc4-7390-943e-d7dbe5bb29b8", "title": "How to understand and use the S-curve", "url": "https://sunwords.com/2024/09/15/how-to-understand-and-use-the-s-curve/", "published_at": "2024-09-15T04:00:19+00:00" } ] posts Claim your blog
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sunwords.com

2026

CX that’s all tech and no souloriginal ↗
20 Sept 2026
We’ll all have to think againoriginal ↗
13 Sept 2026
The wisdom of lessoriginal ↗
23 Aug 2026
The things I’ve been wrong aboutoriginal ↗
16 Aug 2026
Who is regretting the inconvenience?original ↗
9 Aug 2026
Can we disarm AI?original ↗
2 Aug 2026
Why was this World Cup a sea of sameness?original ↗
26 Jul 2026
Why don’t we have any new proverbs?original ↗
19 Jul 2026
Pay attention like the Japaneseoriginal ↗
12 Jul 2026
The day everything went rightoriginal ↗
5 Jul 2026
Strategy lessons from the dodooriginal ↗
28 Jun 2026
The most dangerous personoriginal ↗
21 Jun 2026
When digital eats the experienceoriginal ↗
14 Jun 2026
What are we doing to our young?original ↗
7 Jun 2026
When strategy loses its souloriginal ↗
31 May 2026
Directionally, not preciselyoriginal ↗
24 May 2026
The philosophy of sturdinessoriginal ↗
17 May 2026
What do you see?original ↗
10 May 2026
What the past is fororiginal ↗
3 May 2026
Great CX? It’s the culture, stupidoriginal ↗
26 Apr 2026
Hello: the meaning of a greetingoriginal ↗
19 Apr 2026
The brand in the backgroundoriginal ↗
12 Apr 2026
Learning from Longonotoriginal ↗
5 Apr 2026
Who put feelings in charge?original ↗
29 Mar 2026
The idiot testoriginal ↗
22 Mar 2026
The “Mjuaji” problemoriginal ↗
15 Mar 2026
Results, not roll calloriginal ↗
8 Mar 2026
Our connection with nature is elementaloriginal ↗
1 Mar 2026
You don’t need people skillsoriginal ↗
22 Feb 2026
Why the third generation might ruin everythingoriginal ↗
15 Feb 2026
How things fall apartoriginal ↗
8 Feb 2026
Pretty isn’t the productoriginal ↗
1 Feb 2026
Snakes and Ladders, AKA your lifeoriginal ↗
25 Jan 2026
The man who passed by one markoriginal ↗
18 Jan 2026
Can we please stop with the corporate jargon?original ↗
11 Jan 2026
Make this your year of being boringoriginal ↗
4 Jan 2026

2025

My books of the yearoriginal ↗
14 Dec 2025
Confessions of an explaining personoriginal ↗
7 Dec 2025
Here’s why you should become foolishoriginal ↗
30 Nov 2025
Is AI hiring your company into oblivion?original ↗
23 Nov 2025
How to listen, really listenoriginal ↗
16 Nov 2025
NY’s wake-up call to the old guardoriginal ↗
9 Nov 2025
Save your strength for repairsoriginal ↗
2 Nov 2025
Empathy is the missing code in CXoriginal ↗
26 Oct 2025
Use AI, but don’t lose youoriginal ↗
19 Oct 2025
Why your mother was right about your anxietyoriginal ↗
12 Oct 2025
The balance sheet that mattersoriginal ↗
5 Oct 2025
You are who you hang out withoriginal ↗
28 Sept 2025
Born knowing the wayoriginal ↗
21 Sept 2025
The art of the CX rescueoriginal ↗
14 Sept 2025
The cost of pretenceoriginal ↗
7 Sept 2025
Bruise, mend, continueoriginal ↗
31 Aug 2025
To stay the same—change!original ↗
24 Aug 2025
Keep you, youoriginal ↗
17 Aug 2025
Some lives are lived on the peripheryoriginal ↗
3 Aug 2025
The grace of the giveroriginal ↗
27 Jul 2025
We’re letting the bad drive out the goodoriginal ↗
20 Jul 2025
Your people have left. They just haven’t told you yet.original ↗
13 Jul 2025
The map will appear—once you start walking.original ↗
6 Jul 2025
Where are you rushing to—your funeral?original ↗
29 Jun 2025
Built the app, forgot the floworiginal ↗
22 Jun 2025
How to spot a real thinkeroriginal ↗
15 Jun 2025
The pause that saves usoriginal ↗
8 Jun 2025
The first push is the hardestoriginal ↗
1 Jun 2025
How to ruin what you loveoriginal ↗
25 May 2025
The ultimate flex—modestyoriginal ↗
18 May 2025
Introducing SUNNY’S SIGNALoriginal ↗
15 May 2025
Change is so difficult—and so necessaryoriginal ↗
27 Apr 2025
What should your business do in a downturn?original ↗
20 Apr 2025
Does your business behave like a cheapskate?original ↗
13 Apr 2025
Could your disadvantage be flipped into success?original ↗
6 Apr 2025
Do you think people respect you for your wealth?original ↗
30 Mar 2025
The first tissue problem—or why you should eat your own dog foodoriginal ↗
23 Mar 2025
Just because you’re busy doesn’t mean you’re winningoriginal ↗
16 Mar 2025
Is your life ruled by pranksters?original ↗
9 Mar 2025
A perfect world? Which one is that?original ↗
2 Mar 2025
Relationship management? Really?original ↗
23 Feb 2025
Corporate half-truths don’t cut itoriginal ↗
16 Feb 2025
Why dispassion is just as important as passionoriginal ↗
2 Feb 2025
What makes employees step up?original ↗
26 Jan 2025
Why kittens are competent, and human babies helplessoriginal ↗
19 Jan 2025
Let your people eat and bond togetheroriginal ↗
12 Jan 2025
To be present in the now, or to plan ahead?original ↗
5 Jan 2025

2024

May next year be full of meaningful momentsoriginal ↗
29 Dec 2024
My Best Books of 2024original ↗
28 Dec 2024
A CEO is murdered, with shocking resultsoriginal ↗
22 Dec 2024
Do you have the gift of the gab? Use it responsiblyoriginal ↗
15 Dec 2024
Why do we keep using these outmoded expressions?original ↗
8 Dec 2024
From modest beginnings and quiet examples, great initiatives can be bornoriginal ↗
1 Dec 2024
Saying no is an essential part of your strategyoriginal ↗
24 Nov 2024
Why every empire eventually fallsoriginal ↗
17 Nov 2024
To really sell? Focus on beliefs, not productsoriginal ↗
10 Nov 2024
Your company might be just fine—until it’s notoriginal ↗
3 Nov 2024
Up close, the illusion fadesoriginal ↗
27 Oct 2024
The struggle for meaning is both peculiar and personaloriginal ↗
20 Oct 2024
Why the lazy may be your best innovatorsoriginal ↗
13 Oct 2024
Customer complaints are as old as humanityoriginal ↗
6 Oct 2024
Who owns the time in your life?original ↗
29 Sept 2024
Why 60 per cent is often an excellent result in lifeoriginal ↗
22 Sept 2024
How to understand and use the S-curveoriginal ↗
15 Sept 2024
Next