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"id": "01a0dd33-3a4e-7183-8bfd-31c55e01b163", "title": "Create Leadership Workshops at Your Company!", "url": "https://s12k.com/2016/02/25/create-leadership-workshops-at-your-company/", "published_at": "2016-02-25T18:57:01+00:00" }, { "id": "01a0dd33-3a4e-7183-8bfd-31c55edb81f2", "title": "Remote Work, Scheduling and Serendipity", "url": "https://s12k.com/2016/02/22/remote-work-scheduling-and-serendipity/", "published_at": "2016-02-22T13:51:09+00:00" }, { "id": "01a0dd33-3a4f-7040-91fa-57fa8ef01f9b", "title": "Working Remotely and Getting Weird", "url": "https://s12k.com/2016/02/18/working-remotely-and-getting-weird/", "published_at": "2016-02-18T16:13:20+00:00" }, { "id": "01a0dd33-3a4f-7040-91fa-57fa8f9af179", "title": "Efficiency is Behavior", "url": "https://s12k.com/2016/02/15/efficiency-is-behavior/", "published_at": "2016-02-15T11:50:32+00:00" }, { "id": "01a0dd33-3a4f-7040-91fa-57fa9064599f", "title": "Going from Abstract Goals to Measurable Results", "url": "https://s12k.com/2016/02/11/going-from-abstract-goals-to-measurable-results/", "published_at": "2016-02-11T12:37:25+00:00" }, { "id": "01a0dd33-3a4f-7040-91fa-57fa90cf0557", "title": "Working Remotely Means Making Your Own Signals", "url": "https://s12k.com/2016/02/08/working-remotely-and-making-your-own-signals/", "published_at": "2016-02-08T12:49:45+00:00" }, { "id": "01a0dd33-3a4f-7040-91fa-57fa91bdb4a6", "title": "Master List: 26 Resources to find a Remote Job", "url": "https://s12k.com/2016/02/04/master-list-26-resources-to-find-a-remote-job/", "published_at": "2016-02-04T13:41:52+00:00" }, { "id": "01a0dd33-3a4f-7040-91fa-57fa92303993", "title": "Measuring Performance in a Remote Workplace", "url": "https://s12k.com/2016/02/01/measuring-performance-in-a-remote-workplace/", "published_at": "2016-02-01T14:02:17+00:00" }, { "id": "01a0dd33-3a4f-7040-91fa-57fa92972db6", "title": "Leading a Remote Team: Roundup!", "url": "https://s12k.com/2016/01/28/leading-a-remote-team-roundup/", "published_at": "2016-01-28T14:31:26+00:00" }, { "id": "01a0dd33-3a4f-7040-91fa-57fa93517a9c", "title": "Experimenting with One on Ones: A Tale of a Team Lead", "url": "https://s12k.com/2016/01/25/experimenting-with-one-on-ones-a-tale-of-a-team-lead/", "published_at": "2016-01-25T14:34:01+00:00" }, { "id": "01a0dd50-388d-7333-9df9-e77d87802a82", "title": "Motivation, Money and Freedom", "url": "https://s12k.com/2016/01/21/motivation-money-and-freedom/", "published_at": "2016-01-21T14:06:00+00:00" }, { "id": "01a0dd50-388d-7333-9df9-e77d88674dd1", "title": "No More Hero Images", "url": "https://s12k.com/2016/01/19/no-more-hero-images/", "published_at": "2016-01-19T12:51:00+00:00" }, { "id": "01a0dd50-388d-7333-9df9-e77d88b34efe", "title": "Working Remotely, Thinking Globally, and FOMO", "url": "https://s12k.com/2016/01/18/working-remotely-thinking-globally-and-fomo/", "published_at": "2016-01-19T00:35:03+00:00" }, { "id": "01a0dd50-388d-7333-9df9-e77d88ba62da", "title": "Feasting and Flexible Work", "url": "https://s12k.com/2016/01/14/feasting-and-flexible-work/", "published_at": "2016-01-14T14:39:11+00:00" }, { "id": "01a0dd50-388d-7333-9df9-e77d892d3998", "title": "Communicating in 2016: Leave Good Messages", "url": "https://s12k.com/2016/01/11/communicating-in-2016-leave-good-messages/", "published_at": "2016-01-11T15:14:00+00:00" }, { "id": "01a0dd50-388d-7333-9df9-e77d893556ce", "title": "Work from Home but Still Eat with Friends", "url": "https://s12k.com/2016/01/07/work-from-home-but-still-eat-with-friends/", "published_at": "2016-01-07T13:09:00+00:00" }, { "id": "01a0dd50-388d-7333-9df9-e77d89825c84", "title": "Munging NASA’s Open Meteor Data", "url": "https://s12k.com/2016/01/05/munging-nasas-open-meteor-data/", "published_at": "2016-01-06T01:11:45+00:00" }, { "id": "01a0dd50-388d-7333-9df9-e77d89d559c4", "title": "2015: The Good Stuff", "url": "https://s12k.com/2016/01/04/2015-the-good-stuff/", "published_at": "2016-01-04T15:44:00+00:00" }, { "id": "01a0dd50-388d-7333-9df9-e77d89eb603f", "title": "Lessons from 2015", "url": "https://s12k.com/2016/01/02/lessons-from-2015/", "published_at": "2016-01-02T13:51:00+00:00" }, { "id": "01a0dd50-388d-7333-9df9-e77d8ad757d6", "title": "Looking Forward: 2016 and Beyond", "url": "https://s12k.com/2015/12/31/looking-forward-2016-and-beyond/", "published_at": "2015-12-31T20:31:37+00:00" }, { "id": "01a0dd64-7097-7000-95c4-92bbb6d98d8f", "title": "Work Remotely: Shrink Your Office", "url": "https://s12k.com/2015/12/28/work-remotely-shrink-your-office/", "published_at": "2015-12-28T19:29:42+00:00" }, { "id": "01a0dd64-7097-7000-95c4-92bbb7c56df1", "title": "Quotes from Deming", "url": "https://s12k.com/2015/12/21/quotes-from-deming/", "published_at": "2015-12-22T01:23:15+00:00" }, { "id": "01a0dd64-7097-7000-95c4-92bbb869e540", "title": "Playing with d3.js", "url": "https://s12k.com/2015/12/19/playing-with-d3-js/", "published_at": "2015-12-19T14:07:53+00:00" }, { "id": "01a0dd64-7097-7000-95c4-92bbb8e7ea8a", "title": "SupConf Now Accepting Speaker Applications", "url": "https://s12k.com/2015/12/17/supconf-now-accepting-speaker-applications/", "published_at": "2015-12-18T00:17:50+00:00" }, { "id": "01a0dd64-7097-7000-95c4-92bbb95bb418", "title": "Leadership, Feedback, and Ego", "url": "https://s12k.com/2015/12/14/leadership-feedback-and-ego/", "published_at": "2015-12-15T01:07:04+00:00" }, { "id": "01a0dd64-7097-7000-95c4-92bbba185a47", "title": "Feeling Grateful", "url": "https://s12k.com/2015/12/06/feeling-grateful/", "published_at": "2015-12-07T01:07:11+00:00" }, { "id": "01a0dd64-7097-7000-95c4-92bbbac3f59a", "title": "Morning Reading, Thanksgiving Eve Edition", "url": "https://s12k.com/2015/11/25/morning-reading-thanksgiving-eve-edition/", "published_at": "2015-11-25T13:00:48+00:00" }, { "id": "01a0dd64-7097-7000-95c4-92bbbbb7a4d5", "title": "From the Introduction of The Counterinsurgency Field Manual", "url": "https://s12k.com/2015/11/07/from-the-introduction-of-the-counterinsurgency-field-manual/", "published_at": "2015-11-07T21:19:30+00:00" }, { "id": "01a0dd64-7097-7000-95c4-92bbbc8eb3e3", "title": "Pay Motivates, But So Do Conversations About Pay", "url": "https://s12k.com/2015/11/03/pay-motivates-but-so-do-conversations-about-pay/", "published_at": "2015-11-03T16:13:46+00:00" }, { "id": "01a0dd64-7097-7000-95c4-92bbbd3a8e91", "title": "Plato, Socrates, Working Remotely and Communicating Well", "url": "https://s12k.com/2015/10/31/plato-socrates-working-remotely-and-communicating-well/", "published_at": "2015-10-31T14:48:25+00:00" } ] posts Claim your blog

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2026

Two Questions for Professional Development Talks original ↗

13 Sept 2026

2025

Introducing More Good Work Talk original ↗

21 Mar 2025

2024

Goals for Upleveling Your Product Team original ↗

4 Jun 2024

Product Toolkit: Quick Proposal original ↗

31 May 2024

Advice to My Younger Self: Always Ask original ↗

28 May 2024

Incentives: Invisible and Important original ↗

29 Apr 2024

Don’t Taste One Coffee original ↗

23 Apr 2024

Teams Don’t Talk, People Do original ↗

19 Apr 2024

Trombone Oil & Picking Good Problems original ↗

13 Apr 2024

2023

The Time Brian Chesky Scared Me So Bad I Bought A Book original ↗

8 Oct 2023

Forming, Norming, Storming, Performing original ↗

12 Sept 2023

2022

Joining a Giant Company: Three Concerns original ↗

1 Mar 2022

2021

Catching Up!original ↗

4 Mar 2021

2020

The Emergent Import of the Tangible for the Remote Workplace original ↗

30 Apr 2020

Become an Analytics Engineer!original ↗

28 Apr 2020

I’m Giving Video Content a Try!original ↗

13 Apr 2020

2019

First Analytics Interview!original ↗

12 Jul 2019

Crowd Sourcing Organizational Improvement original ↗

9 Jul 2019

I’m Doing Live Video Interviews!original ↗

24 Jun 2019

The Pitch for Looker at Automattic original ↗

19 Feb 2019

2018

SAObattical: Return and Reflection original ↗

8 Nov 2018

Source & Medium: A Medium Sized Dilemma original ↗

21 Jun 2018

Cogitating on Return on Ad Spend – AKA ROAS original ↗

19 Jun 2018

Working Remotely and Tangible Craft original ↗

19 May 2018

Your Classic New Year’s Post original ↗

2 Jan 2018

2017

Fatigue: Emotional and Intellectual original ↗

27 Jul 2017

Getting Better at Saying No original ↗

10 May 2017

2016

It’s Good that Data is Man Made original ↗

29 Dec 2016

A Civilian at World of Watson Part Three: Philosophy original ↗

8 Dec 2016

A Civilian at World of Watson Part Two: Business original ↗

2 Dec 2016

A Civilian at World of Watson Part One: Technology original ↗

29 Nov 2016

End Every One on One the Same Way original ↗

20 Nov 2016

Research in the Right Order: When to Interview Your Customers original ↗

13 Nov 2016

Motivated by Big Ideas: Some SAO History original ↗

6 Nov 2016

Customer Success in the Wild: Panoply Podcast Network Survey Teardown original ↗

4 Nov 2016

Packing a Conference Bag & Recommended Reading original ↗

21 Oct 2016

Five in Five: Looking to the Future original ↗

13 Oct 2016

Bringing Home the Bacon: IBM World of Watson original ↗

12 Oct 2016

Paternity Leave and Reading original ↗

8 Oct 2016

Pardon the Interruption original ↗

7 Oct 2016

Nozick on Philosophy original ↗

20 Aug 2016

Hospitality is a Team Sport original ↗

13 Aug 2016

Metrics, Means, and Maps original ↗

6 Aug 2016

Exposure Therapy and Building Expertise original ↗

3 Aug 2016

You’re Already Interviewing Your Customers original ↗

31 Jul 2016

Full SupConf Video for Use the Data You Have original ↗

26 Jul 2016

Risk and Support in Leadership original ↗

20 Jul 2016

Pies and Waffles: Delicious Charts original ↗

9 Jul 2016

Collaboration Post with Help Scout original ↗

29 Jun 2016

Support Folks: Don’t Confuse Your Problems For Your Customers’ Problems original ↗

27 Jun 2016

SaaS Companies: Stop Putting Support in a Silo original ↗

23 Jun 2016

SupConf Talk Rehearsal Recording original ↗

24 May 2016

Use the Data You Have: Presenting and Persuading original ↗

22 May 2016

Use the Data You Have: Answer Your Questions original ↗

19 May 2016

Use the Data You Have: Ask the Right Questions original ↗

14 May 2016

Use the Data You Have: Explanation and Context original ↗

9 May 2016

Quartz, Atlas and the Y Axis original ↗

8 May 2016

Salary Transparency Debate Tonight original ↗

3 May 2016

Transparency in Action: Skip Levels and Feedback original ↗

2 May 2016

STILL Visualizing the Support Driven Survey original ↗

23 Apr 2016

Visualizing the Support Driven Survey original ↗

6 Apr 2016

The Big Orange Phone and Getting a Little Better original ↗

4 Apr 2016

If You’re Not Preparing for Your One on Ones You’re Wasting Everyone’s Time original ↗

25 Mar 2016

Fully Remote Organizations and the Prisoner’s Dilemma original ↗

22 Mar 2016

Finishing Lean In original ↗

18 Mar 2016

Sheryl Sandberg, Iran, and Leading Well original ↗

14 Mar 2016

Finding Your Own Structure original ↗

11 Mar 2016

Working from Home and Phatic Communication original ↗

7 Mar 2016

Customer Support is the Last Mile for SaaS Companies original ↗

4 Mar 2016

Iterating on One on Ones original ↗

29 Feb 2016

Create Leadership Workshops at Your Company!original ↗

25 Feb 2016

Remote Work, Scheduling and Serendipity original ↗

22 Feb 2016

Working Remotely and Getting Weird original ↗

18 Feb 2016

Efficiency is Behavior original ↗

15 Feb 2016

Going from Abstract Goals to Measurable Results original ↗

11 Feb 2016

Working Remotely Means Making Your Own Signals original ↗

8 Feb 2016

Master List: 26 Resources to find a Remote Job original ↗

4 Feb 2016

Measuring Performance in a Remote Workplace original ↗

1 Feb 2016

Leading a Remote Team: Roundup!original ↗

28 Jan 2016

Experimenting with One on Ones: A Tale of a Team Lead original ↗

25 Jan 2016

Motivation, Money and Freedom original ↗

21 Jan 2016

No More Hero Images original ↗

19 Jan 2016

Working Remotely, Thinking Globally, and FOMO original ↗

19 Jan 2016

Feasting and Flexible Work original ↗

14 Jan 2016

Communicating in 2016: Leave Good Messages original ↗

11 Jan 2016

Work from Home but Still Eat with Friends original ↗

7 Jan 2016

Munging NASA’s Open Meteor Data original ↗

6 Jan 2016

2015: The Good Stuff original ↗

4 Jan 2016

Lessons from 2015 original ↗

2 Jan 2016

2015

Looking Forward: 2016 and Beyond original ↗

31 Dec 2015

Work Remotely: Shrink Your Office original ↗

28 Dec 2015

Quotes from Deming original ↗

22 Dec 2015

Playing with d3.js original ↗

19 Dec 2015

SupConf Now Accepting Speaker Applications original ↗

18 Dec 2015

Leadership, Feedback, and Ego original ↗

15 Dec 2015

Feeling Grateful original ↗

7 Dec 2015

Morning Reading, Thanksgiving Eve Edition original ↗

25 Nov 2015

From the Introduction of The Counterinsurgency Field Manual original ↗

7 Nov 2015

Pay Motivates, But So Do Conversations About Pay original ↗

3 Nov 2015

Plato, Socrates, Working Remotely and Communicating Well original ↗

31 Oct 2015