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"2025-04-29T05:00:47+00:00" }, { "id": "01a0bb72-62b7-7347-b877-c206698bc515", "title": "Stories That Work", "url": "https://www.leecockerell.com/stories-that-work/", "published_at": "2025-04-22T05:00:00+00:00" }, { "id": "01a0bb72-62b7-7347-b877-c2066a3c3515", "title": "How to Handle Getting Laid Off", "url": "https://www.leecockerell.com/how-to-handle-getting-laid-off/", "published_at": "2025-04-15T05:00:10+00:00" }, { "id": "01a0bb72-62b7-7347-b877-c2066a596ae8", "title": "Setting Customer Service Standards", "url": "https://www.leecockerell.com/setting-customer-service-standards/", "published_at": "2025-04-08T05:00:12+00:00" }, { "id": "01a0bb72-62b7-7347-b877-c2066aacbf32", "title": "Building Relationships With Your Team", "url": "https://www.leecockerell.com/building-relationships-with-your-team/", "published_at": "2025-04-01T05:00:38+00:00" }, { "id": "01a0bb72-62b7-7347-b877-c2066ac4096d", "title": "Learn More So You Are Worth More", "url": "https://www.leecockerell.com/learn-more-so-you-are-worth-more/", "published_at": "2025-03-25T05:00:09+00:00" }, { "id": "01a0bb72-62b7-7347-b877-c2066b900096", "title": "Having Candid Conversations in the Workplace", "url": "https://www.leecockerell.com/having-candid-conversations-in-the-workplace/", "published_at": "2025-03-18T05:00:58+00:00" }, { "id": "01a0bb72-62b7-7347-b877-c2066c8444e6", "title": "Why Don’t You Ask for Feedback?", "url": "https://www.leecockerell.com/why-dont-you-ask-for-feedback/", "published_at": "2025-03-11T05:00:18+00:00" }, { "id": "01a0bb75-c01b-725b-a535-2fa4c94534da", "title": "Explain What You Can Do For Me", "url": "https://www.leecockerell.com/explain-what-you-can-do-for-me/", "published_at": "2025-03-04T06:00:12+00:00" }, { "id": "01a0bb75-c01b-725b-a535-2fa4c98d2399", "title": "Innovation in Leadership", "url": "https://www.leecockerell.com/innovation-in-leadership/", "published_at": "2025-02-26T06:00:52+00:00" }, { "id": "01a0bb75-c01b-725b-a535-2fa4ca1868ed", "title": "Using Video for Customer Support", "url": "https://www.leecockerell.com/using-video-for-customer-support/", "published_at": "2025-02-18T06:00:16+00:00" }, { "id": "01a0bb75-c01b-725b-a535-2fa4ca7bdc93", "title": "Blending Operations and Experience Design", "url": "https://www.leecockerell.com/blending-operations-and-experience-design/", "published_at": "2025-02-11T06:00:39+00:00" }, { "id": "01a0bb75-c01b-725b-a535-2fa4cab91e04", "title": "Leading in a Family Owned Business", "url": "https://www.leecockerell.com/leading-in-a-family-owned-business/", "published_at": "2025-02-04T06:00:59+00:00" }, { "id": "01a0bb75-c01b-725b-a535-2fa4cb977d28", "title": "Managing a Remote Team", "url": "https://www.leecockerell.com/managing-a-remote-team/", "published_at": "2025-01-28T06:00:21+00:00" }, { "id": "01a0bb75-c01b-725b-a535-2fa4cc0cead0", "title": "Inspiration is the Real Work of Leaders", "url": "https://www.leecockerell.com/inspiration-is-the-real-work-of-leaders/", "published_at": "2025-01-21T06:00:57+00:00" }, { "id": "01a0bb75-c01b-725b-a535-2fa4cc10e6ac", "title": "How to Organize Your Time", "url": "https://www.leecockerell.com/how-to-organize-your-time/", "published_at": "2025-01-14T10:48:48+00:00" }, { "id": "01a0bb75-c01b-725b-a535-2fa4ccb044da", "title": "How a Leader Should Communicate", "url": "https://www.leecockerell.com/how-a-leader-should-communicate/", "published_at": "2025-01-07T06:00:59+00:00" }, { "id": "01a0bb75-c01b-725b-a535-2fa4cd744b1b", "title": "Making Your Operation Run in Your Absence", "url": "https://www.leecockerell.com/making-your-operation-run-in-your-absence/", "published_at": "2024-12-31T06:00:29+00:00" }, { "id": "01a0bb79-095a-7360-84a6-d0cfe8acc3e4", "title": "Making Everyone Feel Important", "url": "https://www.leecockerell.com/making-everyone-feel-important/", "published_at": "2024-12-24T06:00:57+00:00" }, { "id": "01a0bb79-095a-7360-84a6-d0cfe8d2aa24", "title": "When Mother Nature Impacts Customer Service", "url": "https://www.leecockerell.com/when-mother-nature-impacts-customer-service/", "published_at": "2024-12-17T06:00:59+00:00" }, { "id": "01a0bb79-095a-7360-84a6-d0cfe8fb362a", "title": "Don’t Give Customers a Reason to Visit Your Competitor", "url": "https://www.leecockerell.com/dont-give-customers-a-reason-to-visit-your-competitor/", "published_at": "2024-12-10T06:00:11+00:00" }, { "id": "01a0bb79-095a-7360-84a6-d0cfe9e73adb", "title": "Dealing with a Coworker Wasting Your Time", "url": "https://www.leecockerell.com/dealing-with-a-coworker-wasting-your-time/", "published_at": "2024-12-03T06:00:16+00:00" }, { "id": "01a0bb79-095a-7360-84a6-d0cfe9f2830f", "title": "Lessons from the Latest Creating Magic Mastermind", "url": "https://www.leecockerell.com/lessons-from-the-latest-creating-magic-mastermind/", "published_at": "2024-11-26T06:00:55+00:00" }, { "id": "01a0bb79-095a-7360-84a6-d0cfea64ef4d", "title": "Ask People What They Learned", "url": "https://www.leecockerell.com/ask-people-what-they-learned/", "published_at": "2024-11-19T06:00:02+00:00" }, { "id": "01a0bb79-095a-7360-84a6-d0cfeac5d5db", "title": "Let People Solve Their Problems", "url": "https://www.leecockerell.com/let-people-solve-their-problems/", "published_at": "2024-11-12T06:00:30+00:00" }, { "id": "01a0bb79-095a-7360-84a6-d0cfeb511d19", "title": "Understand Your Real Competition", "url": "https://www.leecockerell.com/understand-your-real-competition/", "published_at": "2024-11-05T06:00:48+00:00" }, { "id": "01a0bb79-095a-7360-84a6-d0cfeb9f67a1", "title": "Leaders Have Powerful Words", "url": "https://www.leecockerell.com/leaders-have-powerful-words/", "published_at": "2024-10-29T05:00:48+00:00" } ] posts Claim your blog

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2026

Be Candid and Save Time original ↗

22 Sept 2026

Become a Better Leader original ↗

15 Sept 2026

Honoring Heritage Doesn’t Mean Staying The Same original ↗

8 Sept 2026

Can Your Operation Keep Your Promises?original ↗

1 Sept 2026

Little Problems Become Big Problems original ↗

25 Aug 2026

Take a Position of Leadership on Safety original ↗

18 Aug 2026

Be a Good Role Model original ↗

11 Aug 2026

Advice for College Students original ↗

4 Aug 2026

Get Out And Walk The Front Line original ↗

28 Jul 2026

Use Customer Service Standards original ↗

21 Jul 2026

The Real Cost of Turnover and Retention original ↗

14 Jul 2026

How to Stay Curious in a World of AI original ↗

7 Jul 2026

You Know What To Do, Now What original ↗

30 Jun 2026

Service Recovery Leads to Loyal Customers original ↗

23 Jun 2026

Encourage Your Team to Take Ownership of Problems original ↗

16 Jun 2026

Talk About Service Recovery With Your Team original ↗

9 Jun 2026

Does Self-Confidence Improve Customer Service?original ↗

2 Jun 2026

Dealing with Stress original ↗

26 May 2026

Hire the Right People original ↗

19 May 2026

You Are Putting on a Show Every Day original ↗

12 May 2026

Building Trust After Layoffs original ↗

5 May 2026

Leadership Lessons from Walt Disney original ↗

28 Apr 2026

Leadership is Not About a Title original ↗

21 Apr 2026

Getting Buy In to Deliver Better Service original ↗

14 Apr 2026

Experience and Exposure Create Opportunity original ↗

7 Apr 2026

You Must Enforce the Rules Even For High Performers original ↗

31 Mar 2026

Serving Internal Customers original ↗

24 Mar 2026

Have the Courage to Speak Up original ↗

17 Mar 2026

Getting Buy-In for High Standards original ↗

10 Mar 2026

Leading Through Anxiety in the Workplace original ↗

3 Mar 2026

How to Work With a Micromanager original ↗

24 Feb 2026

Leadership is Getting Harder original ↗

17 Feb 2026

Inspiring An Unmotivated Team original ↗

10 Feb 2026

Handling Unexpected Challenges original ↗

3 Feb 2026

Be Candid About What You Believe original ↗

27 Jan 2026

Be Able to Explain What You’ve Learned original ↗

20 Jan 2026

Inspiring People to Take Action original ↗

13 Jan 2026

You Know What You Need to Do original ↗

6 Jan 2026

2025

Find Your People and Take Care of Them original ↗

30 Dec 2025

Knowledge is Currency original ↗

23 Dec 2025

Being Nice is Good For Your Career original ↗

16 Dec 2025

Make it About Experience Not Price original ↗

9 Dec 2025

Get Your Opportunity Through Persistence original ↗

2 Dec 2025

Train for Anticipated Problems original ↗

25 Nov 2025

Serve Customers By Saving Time original ↗

18 Nov 2025

A Good Manager is an Auditor original ↗

11 Nov 2025

Creating Your Own Mastermind original ↗

4 Nov 2025

The Disney College Program original ↗

28 Oct 2025

Time Management in a Digital World original ↗

21 Oct 2025

How to Talk About the Work You Do original ↗

14 Oct 2025

Communicating Price Increases to Customers original ↗

7 Oct 2025

Don’t Let Your Customers Leave original ↗

30 Sept 2025

How to Give a Great Presentation original ↗

23 Sept 2025

You Have the Authority to Make Changes original ↗

16 Sept 2025

Employee Turnover is Your Fault original ↗

9 Sept 2025

Humility and Leadership original ↗

2 Sept 2025

Focus on Safety in the Workplace original ↗

26 Aug 2025

Prepare For the Impact of AI original ↗

19 Aug 2025

How to Fix a Professional Relationship original ↗

12 Aug 2025

Isolation Leads to Anxiety in the Workplace original ↗

5 Aug 2025

Be Professional With Every Customer original ↗

29 Jul 2025

Everything Matters If You Want Exceptional Service original ↗

22 Jul 2025

Creating a Customer Experience Model original ↗

15 Jul 2025

Using Meaningful Customer Surveys original ↗

8 Jul 2025

Say Yes to More Opportunities original ↗

1 Jul 2025

Life is About Service original ↗

24 Jun 2025

Answer Tough Questions original ↗

17 Jun 2025

Don’t Get Accustomed to Average original ↗

10 Jun 2025

Building Self Confidence original ↗

3 Jun 2025

Emotions in the Workplace original ↗

27 May 2025

You Need to Ask For What You Want original ↗

20 May 2025

Bravery is Progressive original ↗

13 May 2025

Know When to Say No original ↗

6 May 2025

Teach Professionalism original ↗

29 Apr 2025

Stories That Work original ↗

22 Apr 2025

How to Handle Getting Laid Off original ↗

15 Apr 2025

Setting Customer Service Standards original ↗

8 Apr 2025

Building Relationships With Your Team original ↗

1 Apr 2025

Learn More So You Are Worth More original ↗

25 Mar 2025

Having Candid Conversations in the Workplace original ↗

18 Mar 2025

Why Don’t You Ask for Feedback?original ↗

11 Mar 2025

Explain What You Can Do For Me original ↗

4 Mar 2025

Innovation in Leadership original ↗

26 Feb 2025

Using Video for Customer Support original ↗

18 Feb 2025

Blending Operations and Experience Design original ↗

11 Feb 2025

Leading in a Family Owned Business original ↗

4 Feb 2025

Managing a Remote Team original ↗

28 Jan 2025

Inspiration is the Real Work of Leaders original ↗

21 Jan 2025

How to Organize Your Time original ↗

14 Jan 2025

How a Leader Should Communicate original ↗

7 Jan 2025

2024

Making Your Operation Run in Your Absence original ↗

31 Dec 2024

Making Everyone Feel Important original ↗

24 Dec 2024

When Mother Nature Impacts Customer Service original ↗

17 Dec 2024

Don’t Give Customers a Reason to Visit Your Competitor original ↗

10 Dec 2024

Dealing with a Coworker Wasting Your Time original ↗

3 Dec 2024

Lessons from the Latest Creating Magic Mastermind original ↗

26 Nov 2024

Ask People What They Learned original ↗

19 Nov 2024

Let People Solve Their Problems original ↗

12 Nov 2024

Understand Your Real Competition original ↗

5 Nov 2024

Leaders Have Powerful Words original ↗

29 Oct 2024