corpus.blog
41554 blogs · [ { "id": "01a0d830-341e-70e9-89a0-45774ccab24b", "title": "How Intelligent Load Shedding Prevents Cascading Failures in Tier-0 Systems", "url": "https://engineering.salesforce.com/how-intelligent-load-shedding-prevents-cascading-failures-in-tier-0-systems/", "published_at": "2026-09-24T16:56:36+00:00" }, { "id": "01a0d830-341e-70e9-89a0-45774d90cf3d", "title": "AI Agent Observability: Making Silent Production Failures Visible and Actionable", "url": "https://engineering.salesforce.com/ai-agent-observability-making-silent-production-failures-visible-and-actionable/", "published_at": "2026-09-22T18:05:16+00:00" }, { "id": "01a0b0c9-ea5f-716e-85a9-062bd57e7b2b", "title": "How Data 360 Builds Trusted Context: The Enduring Layer for Enterprise AI", "url": "https://engineering.salesforce.com/how-data-360-builds-trusted-context-the-enduring-layer-for-enterprise-ai/", "published_at": "2026-09-16T17:23:42+00:00" }, { "id": "01a0b0c9-ea5f-716e-85a9-062bd5e89004", "title": "How AI Agents Get Trusted Customer Context with Data 360 Data Graphs", "url": "https://engineering.salesforce.com/how-ai-agents-get-trusted-customer-context-with-data-360-data-graphs/", "published_at": "2026-09-14T19:32:39+00:00" }, { "id": "01a094f7-380e-72eb-8b4d-93128cc4c02a", "title": "Engineering Real-Time Mobile Personalization Across iOS, Android, React Native, and Flutter", "url": "https://engineering.salesforce.com/engineering-real-time-mobile-personalization-across-ios-android-react-native-and-flutter/", "published_at": "2026-09-11T20:36:38+00:00" }, { "id": "01a08c9b-55be-7120-949c-b9408f8e1fe0", "title": "Enterprise AI Accuracy: Building a More Trustworthy RAG Application", "url": "https://engineering.salesforce.com/enterprise-ai-accuracy-building-a-more-trustworthy-rag-application/", "published_at": "2026-09-09T22:30:06+00:00" }, { "id": "01a08773-c83b-7213-a6d6-16a019ae9b4d", "title": "How Metadata and Runtime Telemetry Reveal Which Enterprise System Problems to Fix First", "url": "https://engineering.salesforce.com/how-metadata-and-runtime-telemetry-reveal-which-enterprise-system-problems-to-fix-first/", "published_at": "2026-09-08T21:39:21+00:00" }, { "id": "01a07df2-d3bc-713a-ac36-2d5b79a39fc1", "title": "How Agentforce Achieves 100% Deterministic Rendering for AI Agent UX", "url": "https://engineering.salesforce.com/how-agentforce-achieves-100-deterministic-rendering-for-ai-agent-ux/", "published_at": "2026-09-03T19:18:50+00:00" }, { "id": "01a07df2-d3bc-713a-ac36-2d5b7a65bfe3", "title": "Why AI Agents Get the Right Facts but the Wrong Answer—and How GraphRAG Helps", "url": "https://engineering.salesforce.com/why-ai-agents-get-the-right-facts-but-the-wrong-answer-and-how-graphrag-helps/", "published_at": "2026-08-31T17:41:11+00:00" }, { "id": "01a07df2-d3bc-713a-ac36-2d5b7a89ccc9", "title": "How AI-Powered Attacks Led Salesforce to Reinvent Hyperscale DDoS Defense", "url": "https://engineering.salesforce.com/how-ai-powered-attacks-led-salesforce-to-reinvent-hyperscale-ddos-defense/", "published_at": "2026-08-28T16:49:20+00:00" }, { "id": "01a07df2-d3bc-713a-ac36-2d5b7b473d96", "title": "From Prediction to Action: How to Turn AI Outputs Into Decisions", "url": "https://engineering.salesforce.com/from-prediction-to-action-how-to-turn-ai-outputs-into-decisions/", "published_at": "2026-08-24T23:42:02+00:00" }, { "id": "01a07df2-d3bc-713a-ac36-2d5b7b4b38d1", "title": "Why AI-Generated Code Is Easy but Engineering Trust Is Hard", "url": "https://engineering.salesforce.com/why-ai-generated-code-is-easy-but-engineering-trust-is-hard/", "published_at": "2026-08-20T21:56:01+00:00" }, { "id": "01a07df2-d3bc-713a-ac36-2d5b7be805ec", "title": "How to Evaluate Production AI Agents: Measure System Outcomes, Not Conversations", "url": "https://engineering.salesforce.com/how-to-evaluate-production-ai-agents-measure-system-outcomes-not-conversations/", "published_at": "2026-08-17T22:40:22+00:00" }, { "id": "01a07df2-d3bc-713a-ac36-2d5b7c05730d", "title": "How Agentforce-Powered AI Security Workflows Accelerate Incident Response", "url": "https://engineering.salesforce.com/how-agentforce-powered-ai-security-workflows-accelerate-incident-response/", "published_at": "2026-08-12T19:28:41+00:00" }, { "id": "01a07df2-d3bc-713a-ac36-2d5b7c49b369", "title": "How Standardizing Product Telemetry Reduced Time to Insight by 97%", "url": "https://engineering.salesforce.com/how-standardizing-product-telemetry-reduced-time-to-insight-by-97/", "published_at": "2026-08-11T00:18:28+00:00" }, { "id": "01a07df2-d3bc-713a-ac36-2d5b7cacbe25", "title": "How Salesforce Eliminated Single-Region Risk and Reduced Downtime Blast Radius at 4B Metrics/Min", "url": "https://engineering.salesforce.com/how-salesforce-eliminated-single-region-risk-and-reduced-downtime-blast-radius-at-4b-metrics-min/", "published_at": "2026-08-05T19:19:18+00:00" }, { "id": "01a07df2-d3bc-713a-ac36-2d5b7da67125", "title": "Removing the Security Barrier to Agentforce Adoption", "url": "https://engineering.salesforce.com/removing-the-security-barrier-to-agentforce-adoption/", "published_at": "2026-08-03T20:46:54+00:00" }, { "id": "01a0c50b-03e1-7006-8fec-cbfb46fd1b22", "title": "How Salesforce Built an Agentic Engineering Enablement Strategy for Thousands of Software Engineers", "url": "https://engineering.salesforce.com/how-salesforce-built-an-agentic-engineering-enablement-strategy-for-thousands-of-software-engineers/", "published_at": "2026-07-30T20:09:53+00:00" }, { "id": "01a0c50b-03e1-7006-8fec-cbfb47a1cd56", "title": "Building Reliable Production AI with Durable Workflows", "url": "https://engineering.salesforce.com/building-reliable-production-ai-with-durable-workflows/", "published_at": "2026-07-27T22:26:18+00:00" }, { "id": "01a0c50b-03e1-7006-8fec-cbfb4883d700", "title": "How AI Rebuilt Salesforce’s Decades-Old Localization Pipeline", "url": "https://engineering.salesforce.com/how-ai-rebuilt-salesforces-decades-old-localization-pipeline/", "published_at": "2026-07-23T22:59:43+00:00" }, { "id": "01a0c50b-03e1-7006-8fec-cbfb4969dd17", "title": "How AI Reduced Customer Bug Triage from Nearly a Year to Less Than a Week", "url": "https://engineering.salesforce.com/how-ai-reduced-customer-bug-triage-from-nearly-a-year-to-less-than-a-week/", "published_at": "2026-07-21T23:16:44+00:00" }, { "id": "01a0c50b-03e1-7006-8fec-cbfb49e35c63", "title": "Closing the Loop: How to Build Self-Improving AI Systems with Automated Feedback Loops", "url": "https://engineering.salesforce.com/closing-the-loop-how-to-build-self-improving-ai-systems-with-automated-feedback-loops/", "published_at": "2026-07-17T17:43:22+00:00" }, { "id": "01a0c51a-d2c0-7385-bf37-0e52375bfd20", "title": "Using Claude to Build an AI Knowledge Base in 30 Minutes", "url": "https://engineering.salesforce.com/using-claude-to-build-an-ai-knowledge-base-in-30-minutes/", "published_at": "2026-07-16T00:10:09+00:00" }, { "id": "01a0c51a-d2c0-7385-bf37-0e52382f95ae", "title": "How Informatica Reduced Data Integration Pipeline Development from Days to Minutes", "url": "https://engineering.salesforce.com/how-informatica-reduced-data-integration-pipeline-development-from-days-to-minutes/", "published_at": "2026-07-09T18:59:53+00:00" }, { "id": "01a0c51a-d2c0-7385-bf37-0e52390eaa23", "title": "Building Enterprise AI Agents That Are Both Autonomous and Reliable", "url": "https://engineering.salesforce.com/building-enterprise-ai-agents-that-are-both-autonomous-and-reliable/", "published_at": "2026-07-06T19:48:17+00:00" }, { "id": "01a0c51a-d2c0-7385-bf37-0e5239a2fceb", "title": "How AI Learned to Investigate Mobile Build Failures Like an Experienced Support Engineer", "url": "https://engineering.salesforce.com/how-ai-learned-to-investigate-mobile-build-failures-like-an-experienced-support-engineer/", "published_at": "2026-07-01T22:59:56+00:00" }, { "id": "01a0c51a-d2c0-7385-bf37-0e523a5d8a05", "title": "Inside Unified Planner: The AI Brain Behind Agentforce", "url": "https://engineering.salesforce.com/inside-unified-planner-the-ai-brain-behind-agentforce/", "published_at": "2026-06-29T18:00:43+00:00" }, { "id": "01a0c51a-d2c0-7385-bf37-0e523a9a36c6", "title": "How Agentforce Prevents Language Drift in 600K Daily Multilingual AI Workflows", "url": "https://engineering.salesforce.com/how-agentforce-prevents-language-drift-in-600k-daily-multilingual-ai-workflows/", "published_at": "2026-06-23T18:23:39+00:00" }, { "id": "01a0c51a-d2c0-7385-bf37-0e523aebbc59", "title": "Maintaining Code Quality at Agent Speed: 7 Patterns for Agentic Engineering", "url": "https://engineering.salesforce.com/maintaining-code-quality-at-agent-speed-7-patterns-for-agentic-engineering/", "published_at": "2026-06-17T17:33:31+00:00" }, { "id": "01a0c51a-d2c0-7385-bf37-0e523b0a3a62", "title": "The Agent Coding Maturity Curve: 9 Stages from Code Generation to Trusted Automation", "url": "https://engineering.salesforce.com/the-agent-coding-maturity-curve-9-stages-from-code-generation-to-trusted-automation/", "published_at": "2026-06-16T23:21:36+00:00" }, { "id": "01a0c51a-d2c0-7385-bf37-0e523bdf0741", "title": "How Data 360 Segmentation Processes a Quadrillion Records Across Arbitrary Customer Data Models", "url": "https://engineering.salesforce.com/how-data-360-segmentation-processes-a-quadrillion-records-across-arbitrary-customer-data-models/", "published_at": "2026-06-15T22:35:53+00:00" }, { "id": "01a0c51a-d2c0-7385-bf37-0e523c790811", "title": "How MuleSoft Is Raising the Trust Bar for AI-Generated Code", "url": "https://engineering.salesforce.com/how-mulesoft-is-raising-the-trust-bar-for-ai-generated-code/", "published_at": "2026-06-11T20:15:37+00:00" }, { "id": "01a0c525-f026-73af-8135-cdd644116e0f", "title": "How to Build Reliable AI Agents: 5 Engineering Patterns from a Production System", "url": "https://engineering.salesforce.com/how-to-build-reliable-ai-agents-5-engineering-patterns-from-a-production-system/", "published_at": "2026-06-09T16:31:07+00:00" }, { "id": "01a0c525-f026-73af-8135-cdd6448fd0c7", "title": "Scaling Zero Copy from 1 Trillion to 120 Trillion Rows with File Federation", "url": "https://engineering.salesforce.com/scaling-zero-copy-from-1-trillion-to-120-trillion-rows-with-file-federation/", "published_at": "2026-06-08T17:46:39+00:00" }, { "id": "01a0c525-f026-73af-8135-cdd645145f51", "title": "How Engineering 360 Unified Operations at Scale and Reached 80% Adoption", "url": "https://engineering.salesforce.com/how-engineering-360-unified-operations-at-scale-and-reached-80-adoption/", "published_at": "2026-06-04T14:58:07+00:00" }, { "id": "01a0c525-f026-73af-8135-cdd645a76e41", "title": "How Agentforce Conversation Client Accelerated Accessibility Remediation by 5x Using AI-Driven Workflows", "url": "https://engineering.salesforce.com/how-agentforce-conversation-client-accelerated-accessibility-remediation-by-5x-using-ai-driven-workflows/", "published_at": "2026-06-03T15:49:04+00:00" }, { "id": "01a0c525-f026-73af-8135-cdd645ebec81", "title": "Agentforce’s Agent Script: Building Deterministic Control for Enterprise AI Workflows", "url": "https://engineering.salesforce.com/agentforces-agentscript-building-deterministic-control-for-enterprise-ai-workflows/", "published_at": "2026-05-27T21:58:31+00:00" }, { "id": "01a0c525-f026-73af-8135-cdd646845ed9", "title": "Building an Enterprise Agent Platform: Enforcing Identity, Data, and API Governance", "url": "https://engineering.salesforce.com/building-an-enterprise-agent-platform-enforcing-identity-data-and-api-governance/", "published_at": "2026-05-26T00:31:15+00:00" }, { "id": "01a0c525-f026-73af-8135-cdd646f1533c", "title": "Agent Fabric Context Catalog and the Future of AI Governance", "url": "https://engineering.salesforce.com/agent-fabric-context-catalog-and-the-future-of-ai-governance/", "published_at": "2026-05-22T21:09:29+00:00" }, { "id": "01a0c525-f026-73af-8135-cdd647508b38", "title": "How Salesforce Built an AI Security Agent for Autonomous Threat Triage", "url": "https://engineering.salesforce.com/how-salesforce-built-an-ai-security-agent-for-autonomous-threat-triage/", "published_at": "2026-05-19T15:32:02+00:00" }, { "id": "01a0c525-f026-73af-8135-cdd647f03d18", "title": "Creating a Multi-Tenant AI Agent Platform Handling 7K+ Sessions Without Cross-Team Interference", "url": "https://engineering.salesforce.com/building-a-multi-tenant-ai-agent-platform-handling-7k-sessions-without-cross-team-interference/", "published_at": "2026-05-14T17:49:54+00:00" }, { "id": "01a0c525-f026-73af-8135-cdd64816f91a", "title": "Building Data 360 Clean Rooms: Zero-Copy Architecture for Privacy-Safe Data Collaboration", "url": "https://engineering.salesforce.com/building-data-360-clean-rooms-zero-copy-architecture-for-privacy-safe-data-collaboration/", "published_at": "2026-05-11T15:54:27+00:00" }, { "id": "01a0c531-52d1-72f3-9ebc-156c9478a4d9", "title": "How Informatica Built a Multi-Agent AI System to Reduce Data Workflows from Months to Days", "url": "https://engineering.salesforce.com/how-informatica-built-a-multi-agent-ai-system-to-reduce-data-workflows-from-months-to-days/", "published_at": "2026-05-07T16:40:07+00:00" }, { "id": "01a0c531-52d1-72f3-9ebc-156c950df82a", "title": "Scaling AI-Driven Conversations from 10K to 100K While Maintaining Real-Time Consistency", "url": "https://engineering.salesforce.com/scaling-ai-driven-conversations-from-10k-to-100k-while-maintaining-real-time-consistency/", "published_at": "2026-05-04T01:17:03+00:00" }, { "id": "01a0c531-52d1-72f3-9ebc-156c952b28cd", "title": "How AI-Driven Kubernetes Optimization Reclaimed Millions from 47% Idle Capacity", "url": 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Verifiable Citations", "url": "https://engineering.salesforce.com/grounding-enterprise-ai-with-live-web-retrieval-and-verifiable-citations/", "published_at": "2026-03-26T21:02:03+00:00" }, { "id": "01a0c53b-5b0c-7198-8f3b-fdb7b4a4a2cd", "title": "How Automated Release Approvals Slashed Deployment Latency to Seconds Across 800 Releases", "url": "https://engineering.salesforce.com/how-automated-release-approvals-slashed-deployment-latency-to-seconds-across-800-releases/", "published_at": "2026-03-24T00:45:13+00:00" }, { "id": "01a0c53b-5b0c-7198-8f3b-fdb7b4f9d135", "title": "How Agentforce Automated Customer Footprints, Cutting 90% of Manual Work", "url": "https://engineering.salesforce.com/how-agentforce-automated-customer-footprints-and-cut-90-of-manual-work/", "published_at": "2026-03-20T15:37:49+00:00" }, { "id": "01a0c53b-5b0c-7198-8f3b-fdb7b56593cc", "title": "How Agentforce Converts LLM Responses into Structured UI for AI Agents Across 4M Sessions", "url": "https://engineering.salesforce.com/how-agentforce-converts-llm-responses-into-structured-ui-for-ai-agents-across-4m-sessions/", "published_at": "2026-03-18T00:20:12+00:00" }, { "id": "01a0c53b-5b0c-7198-8f3b-fdb7b614fd9c", "title": "Building AWS Bedrock Model Availability: Slashing AI Routing Discovery From Days to Minutes", "url": "https://engineering.salesforce.com/building-aws-bedrock-model-availability-slashing-ai-routing-discovery-from-days-to-minutes/", "published_at": "2026-03-16T17:55:26+00:00" }, { "id": "01a0c53b-5b0c-7198-8f3b-fdb7b6c2180c", "title": "Beyond CRM: How Salesforce Engineered an Enterprise Agent Platform for Any Workload", "url": "https://engineering.salesforce.com/beyond-crm-how-salesforce-engineered-an-enterprise-agent-platform-for-any-workload/", "published_at": "2026-03-11T13:17:55+00:00" }, { "id": "01a0c53b-5b0c-7198-8f3b-fdb7b788f155", "title": "Engineering Platform Trust: Cutting Customer Case Volume 20x with Petabyte-Scale Health Signals", "url": "https://engineering.salesforce.com/engineering-platform-trust-cutting-customer-case-volume-20x-with-petabyte-scale-health-signals/", "published_at": "2026-03-09T17:24:03+00:00" }, { "id": "01a0c53b-5b0c-7198-8f3b-fdb7b7e401d2", "title": "How Data 360 Optimized Kubernetes Scheduling Architecture, Delivering 13% Cost Savings", "url": "https://engineering.salesforce.com/how-data-360-optimized-kubernetes-scheduling-architecture-that-delivered-13-cost-savings/", "published_at": "2026-03-05T16:37:58+00:00" }, { "id": "01a0c53b-5b0c-7198-8f3b-fdb7b813470f", "title": "Delivering Accurate, Low-Latency Voice-to-Form AI in Real-World Field Conditions", "url": "https://engineering.salesforce.com/delivering-accurate-low-latency-voice-to-form-ai-in-real-world-field-conditions/", "published_at": "2026-03-02T18:26:48+00:00" }, { "id": "01a0c544-796f-7387-8e17-88e5e3dad5c6", "title": "Hyperforce Migration at Scale: How Deterministic Automation Replaced Manual Spreadsheets Across 95,000 Organizations", "url": "https://engineering.salesforce.com/hyperforce-migration-at-scale-how-deterministic-automation-replaced-manual-spreadsheets-across-95000-organizations/", "published_at": "2026-02-26T15:30:46+00:00" }, { "id": "01a0c544-796f-7387-8e17-88e5e46452f6", "title": "Building an AI-Accelerated Compliance Automation Platform for 24x Faster Audits", "url": "https://engineering.salesforce.com/building-an-ai-accelerated-compliance-automation-platform-for-24x-faster-audits/", "published_at": "2026-02-23T14:49:39+00:00" }, { "id": "01a0c544-796f-7387-8e17-88e5e4db8543", "title": "From Audio to Action: How Speech Invocable Action Powers Native AI Automation Across Salesforce", "url": "https://engineering.salesforce.com/from-audio-to-action-how-speech-invocable-action-powers-native-ai-automation-across-salesforce/", "published_at": "2026-02-21T00:53:04+00:00" }, { "id": "01a0c544-796f-7387-8e17-88e5e52935e8", "title": "How Agentforce Achieved Accurate Flow Generation Across 461 Billion Monthly Executions Using a Constrained DSL", "url": "https://engineering.salesforce.com/how-agentforce-achieved-accurate-flow-generation-across-461-billion-monthly-executions-using-a-constrained-dsl/", "published_at": "2026-02-16T17:35:29+00:00" }, { "id": "01a0c544-796f-7387-8e17-88e5e56f7279", "title": "Against the Clock: How Data 360 Launched the Informatica Help Agent in 24 Days", "url": "https://engineering.salesforce.com/against-the-clock-how-data-360-launched-the-informatica-help-agent-in-24-days/", "published_at": "2026-02-11T20:17:03+00:00" }, { "id": "01a0c544-796f-7387-8e17-88e5e5d84424", "title": "How Agentic Memory Enables Durable, Reliable AI Agents Across Millions of Enterprise Users", "url": "https://engineering.salesforce.com/how-agentic-memory-enables-durable-reliable-ai-agents-across-millions-of-enterprise-users/", "published_at": "2026-02-09T18:46:29+00:00" }, { "id": "01a0c544-796f-7387-8e17-88e5e674f9bf", "title": "Re-Architecting Enterprise Applications for an Agentic System of Action", "url": "https://engineering.salesforce.com/re-architecting-enterprise-applications-for-an-agentic-system-of-action/", "published_at": "2026-02-05T15:25:23+00:00" }, { "id": "01a0c544-796f-7387-8e17-88e5e6937286", "title": "How Agentforce Enhanced Chat Built an Agent-first Chat Experience While Ensuring Easy Migration for 3,000+ Customers", "url": "https://engineering.salesforce.com/how-agentforce-enhanced-chat-built-an-agent-first-chat-experience-while-ensuring-easy-migration-for-3000-customers/", "published_at": "2026-02-02T01:49:46+00:00" }, { "id": "01a0c544-796f-7387-8e17-88e5e6abccef", "title": "Scaling Code Reviews: Adapting to a Surge in AI-Generated Code", "url": "https://engineering.salesforce.com/scaling-code-reviews-adapting-to-a-surge-in-ai-generated-code/", "published_at": "2026-01-29T16:04:07+00:00" }, { "id": "01a0c544-796f-7387-8e17-88e5e723ed02", "title": "Inside Salesforce Edge: Automating Global Rollback for 1.5 Trillion Requests in 10 Minutes", "url": "https://engineering.salesforce.com/inside-salesforce-edge-automating-global-rollback-for-1-5-trillion-requests-in-10-minutes/", "published_at": "2026-01-27T14:22:48+00:00" }, { "id": "01a0c54d-3be9-708b-85b1-04aae72160d3", "title": "How Agentforce, Data, and Apps Turned the Salesforce Stack into Agentforce 360", "url": "https://engineering.salesforce.com/how-agentforce-data-and-apps-turned-the-salesforce-stack-into-agentforce-360/", "published_at": "2026-01-22T18:37:24+00:00" }, { "id": "01a0c54d-3be9-708b-85b1-04aae74aa072", "title": "How Agentforce Runs Secure AI Agents at 11 Million Calls Per Day", "url": "https://engineering.salesforce.com/how-agentforce-runs-secure-ai-agents-at-11-million-calls-per-day/", "published_at": "2026-01-21T00:52:39+00:00" }, { "id": "01a0c54d-3be9-708b-85b1-04aae77b2a5d", "title": "How a Mock LLM Service Cut $500K in AI Benchmarking Costs, Boosted Developer Productivity", "url": "https://engineering.salesforce.com/how-a-mock-llm-service-cut-500k-in-ai-benchmarking-costs-boosted-developer-productivity/", "published_at": "2026-01-15T22:02:29+00:00" }, { "id": "01a0c54d-3be9-708b-85b1-04aae879dc07", "title": "How Agentforce Enabled Conversational Recommendations with AI-Driven Intent on Data 360", "url": "https://engineering.salesforce.com/how-agentforce-enabled-conversational-recommendations-with-ai-driven-intent-on-data-360/", "published_at": "2026-01-13T23:20:13+00:00" }, { "id": "01a0c54d-3be9-708b-85b1-04aae8e25391", "title": "Migration at Scale: Moving Marketing Cloud Caching from Memcached to Redis at 1.5M RPS Without Downtime", "url": "https://engineering.salesforce.com/migration-at-scale-moving-marketing-cloud-caching-from-memcached-to-redis-at-1-5m-rps-without-downtime/", "published_at": "2026-01-07T06:19:00+00:00" }, { "id": "01a0c54d-3be9-708b-85b1-04aae8ea375c", "title": "Scaling Sales Agents: Engineering Next-Gen AI for the Enterprise Era", "url": "https://engineering.salesforce.com/scaling-sales-agents-engineering-next-gen-ai-for-the-enterprise-era/", "published_at": "2026-01-06T16:21:03+00:00" }, { "id": "01a0c54d-3be9-708b-85b1-04aae98b1bd3", "title": "How Agentforce Empowered Incident Response Automation to Cut Common Resolution Time by 70 – 80%", "url": "https://engineering.salesforce.com/how-agentforce-enabled-incident-response-automation-to-cut-common-resolution-time-by-70-80/", "published_at": "2025-12-29T22:24:18+00:00" }, { "id": "01a0c54d-3be9-708b-85b1-04aae98d636c", "title": "Shattering AWS’s 250K-IP Ceiling: How Data 360 Reached 1 Million IPs with Zero-Downtime Migration", "url": "https://engineering.salesforce.com/shattering-awss-250k-ip-ceiling-how-data-360-reached-1-million-ips-with-zero-downtime-migration/", "published_at": "2025-12-22T23:39:49+00:00" }, { "id": "01a0c54d-3be9-708b-85b1-04aaea52b83d", "title": "How AI-Enabled Tooling Boosted Code Output 30% — While Keeping Quality and Deployment Safety Intact", "url": "https://engineering.salesforce.com/how-ai-enabled-tooling-boosted-code-output-30-while-keeping-quality-and-deployment-safety-intact/", "published_at": "2025-12-16T00:25:55+00:00" }, { "id": "01a0c54d-3be9-708b-85b1-04aaead25cfa", "title": "4x Faster: How AI-Assisted Development Accelerated Building New SQL Dialects for Zero Copy Connectors", "url": "https://engineering.salesforce.com/4x-faster-how-ai-assisted-development-accelerated-building-new-sql-dialects-for-zero-copy-connectors/", "published_at": "2025-12-12T21:25:54+00:00" }, { "id": "01a0c555-bd2a-7151-b6f5-f52e5a4fa939", "title": "How AI-Powered Testing Enabled Sub-Second Latency for Agentforce Voice", "url": "https://engineering.salesforce.com/how-ai-driven-testing-enabled-sub-second-latency-for-agentforce-voice/", "published_at": "2025-12-08T23:51:46+00:00" }, { "id": "01a0c555-bd2a-7151-b6f5-f52e5ad85ce3", "title": "How Agentforce Achieved 3–5x Faster Response Times While Solving Enterprise-Scale Architectural Complexity", "url": "https://engineering.salesforce.com/how-agentforce-achieved-3-5x-faster-response-times-while-solving-enterprise-scale-architectural-complexity/", "published_at": "2025-12-03T04:15:20+00:00" }, { "id": "01a0c555-bd2a-7151-b6f5-f52e5addcd81", "title": "How AI-Driven Refactoring Cut a 2-Year Legacy Code Migration to 4 Months", "url": "https://engineering.salesforce.com/how-ai-driven-refactoring-cut-a-2-year-legacy-code-migration-to-4-months/", "published_at": "2025-12-01T15:12:02+00:00" }, { "id": "01a0c555-bd2a-7151-b6f5-f52e5b38f721", "title": "How AI Tools Accelerated Building and Adopting Cloud-Agnostic SDK Tasks From Months to Weeks", "url": "https://engineering.salesforce.com/how-ai-tools-accelerated-building-and-adopting-cloud-agnostic-sdk-tasks-from-months-to-weeks/", "published_at": "2025-11-24T16:47:38+00:00" }, { "id": "01a0c555-bd2a-7151-b6f5-f52e5b4f6f54", "title": "Solving Real-Time AI Classification for Agentforce: How Single-Token Prediction Delivers 30x Faster Agent Responses", "url": "https://engineering.salesforce.com/solving-real-time-ai-classification-for-agentforce-how-single-token-prediction-delivers-30x-faster-agent-responses/", "published_at": "2025-11-20T18:44:30+00:00" }, { "id": "01a0c555-bd2a-7151-b6f5-f52e5bce9b3d", "title": "Building AI-Powered Migration Tools: Compressing 4 Sprints Into 3 Days with Cursor, Windsurf, and Claude", "url": "https://engineering.salesforce.com/building-ai-powered-migration-tools-compressing-4-sprints-into-3-days-with-cursor-windsurf-and-claude/", "published_at": "2025-11-17T19:16:26+00:00" }, { "id": "01a0c555-bd2a-7151-b6f5-f52e5be9ef73", "title": "Accelerating Agentforce Deployments: From 6 Months to 3 Weeks Across 150+ Enterprises", "url": "https://engineering.salesforce.com/accelerating-agentforce-deployments-from-6-months-to-3-weeks-across-150-enterprises/", "published_at": "2025-11-14T20:15:05+00:00" }, { "id": "01a0c555-bd2a-7151-b6f5-f52e5bedddce", "title": "Behind the Zero-Trust Infrastructure Powering Agentforce 360 Platform: Protecting 20 Trillion Transactions", "url": "https://engineering.salesforce.com/behind-the-zero-trust-infrastructure-powering-agentforce-360-platform-protecting-20-trillion-transactions/", "published_at": "2025-11-11T19:46:45+00:00" }, { "id": "01a0c555-bd2a-7151-b6f5-f52e5cab05d0", "title": "How Cursor AI Slashed Dashboard Migration Time 75% Across 240 Queries", "url": "https://engineering.salesforce.com/how-cursor-ai-slashed-dashboard-migration-time-75-across-240-queries/", "published_at": "2025-11-05T18:32:34+00:00" }, { "id": "01a0c555-bd2a-7151-b6f5-f52e5d270688", "title": "How Data 360 Vector Search Delivers Near Real-Time Intelligence on 90% of Enterprise Data", "url": "https://engineering.salesforce.com/how-data-360-vector-search-delivers-near-real-time-intelligence-on-90-of-enterprise-data/", "published_at": "2025-11-03T15:59:33+00:00" }, { "id": "01a0c55e-0395-7171-9fa9-1d068b895058", "title": "Architecting Multi-System Production Platform: Event Processing Driving $400M+ Across 15,000+ Orgs", "url": "https://engineering.salesforce.com/architecting-multi-system-production-platform-event-processing-driving-400m-across-15000-orgs/", "published_at": "2025-10-28T15:42:11+00:00" }, { "id": "01a0c55e-0395-7171-9fa9-1d068bf881a0", "title": "Multi-Table Predictions in Data Cloud: Enabling Machine Learning Across Related Data Objects", "url": "https://engineering.salesforce.com/multi-table-predictions-in-data-cloud-enabling-machine-learning-across-related-data-objects/", "published_at": "2025-10-27T17:39:12+00:00" }, { "id": "01a0c55e-0395-7171-9fa9-1d068cd7a596", "title": "Agentforce’s Agent Graph: Toward Guided Determinism with Hybrid Reasoning", "url": "https://engineering.salesforce.com/agentforces-agent-graph-toward-guided-determinism-with-hybrid-reasoning/", "published_at": "2025-10-20T22:05:42+00:00" }, { "id": "01a0c55e-0395-7171-9fa9-1d068cfc663a", "title": "Creating Data Cloud One: Enterprise Metadata Synchronization Across 850+ Orgs in Days, Not Weeks", "url": "https://engineering.salesforce.com/building-data-cloud-one-enterprise-metadata-synchronization-across-850-orgs-in-days-not-weeks/", "published_at": "2025-10-15T15:40:01+00:00" }, { "id": "01a0c55e-0395-7171-9fa9-1d068db7b481", "title": "Building Data Cloud’s New Unstructured Data Governance: Automated PII Detection at Enterprise Scale", "url": "https://engineering.salesforce.com/building-data-clouds-new-unstructured-data-governance-automated-pii-detection-at-enterprise-scale/", "published_at": "2025-10-14T16:58:39+00:00" }, { "id": "01a0c55e-0395-7171-9fa9-1d068e2ebe16", "title": "Engineering Real-Time Multimodal AI Pipelines: Scaling File Processing to 50M Daily Uploads", "url": "https://engineering.salesforce.com/building-real-time-multimodal-ai-pipelines-scaling-file-processing-to-50m-daily-uploads/", "published_at": "2025-10-10T23:43:48+00:00" }, { "id": "01a0c55e-0395-7171-9fa9-1d068e8d4d30", "title": "Building Apache Phoenix DynamoDB Compatibility: Zero-Code Multi-Cloud Database Migrations at Scale", "url": "https://engineering.salesforce.com/building-apache-phoenix-dynamodb-compatibility-zero-code-multi-cloud-database-migrations-at-scale/", "published_at": "2025-10-07T13:52:35+00:00" }, { "id": "01a0c55e-0395-7171-9fa9-1d068f893f3b", "title": "Revolutionizing Data Cloud: Unleashing the Power of the New ML Recommendations System", "url": "https://engineering.salesforce.com/revolutionizing-data-cloud-unleashing-the-power-of-the-new-ml-recommendations-system/", "published_at": "2025-09-30T16:24:25+00:00" } ] posts Claim your blog
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Salesforce Engineering

engineering.salesforce.com

2026

How Intelligent Load Shedding Prevents Cascading Failures in Tier-0 Systemsoriginal ↗
24 Sept 2026
AI Agent Observability: Making Silent Production Failures Visible and Actionableoriginal ↗
22 Sept 2026
How Data 360 Builds Trusted Context: The Enduring Layer for Enterprise AIoriginal ↗
16 Sept 2026
How AI Agents Get Trusted Customer Context with Data 360 Data Graphsoriginal ↗
14 Sept 2026
Engineering Real-Time Mobile Personalization Across iOS, Android, React Native, and Flutteroriginal ↗
11 Sept 2026
Enterprise AI Accuracy: Building a More Trustworthy RAG Applicationoriginal ↗
9 Sept 2026
How Metadata and Runtime Telemetry Reveal Which Enterprise System Problems to Fix Firstoriginal ↗
8 Sept 2026
How Agentforce Achieves 100% Deterministic Rendering for AI Agent UXoriginal ↗
3 Sept 2026
Why AI Agents Get the Right Facts but the Wrong Answer—and How GraphRAG Helpsoriginal ↗
31 Aug 2026
How AI-Powered Attacks Led Salesforce to Reinvent Hyperscale DDoS Defenseoriginal ↗
28 Aug 2026
From Prediction to Action: How to Turn AI Outputs Into Decisionsoriginal ↗
24 Aug 2026
Why AI-Generated Code Is Easy but Engineering Trust Is Hardoriginal ↗
20 Aug 2026
How to Evaluate Production AI Agents: Measure System Outcomes, Not Conversationsoriginal ↗
17 Aug 2026
How Agentforce-Powered AI Security Workflows Accelerate Incident Responseoriginal ↗
12 Aug 2026
How Standardizing Product Telemetry Reduced Time to Insight by 97%original ↗
11 Aug 2026
How Salesforce Eliminated Single-Region Risk and Reduced Downtime Blast Radius at 4B Metrics/Minoriginal ↗
5 Aug 2026
Removing the Security Barrier to Agentforce Adoptionoriginal ↗
3 Aug 2026
How Salesforce Built an Agentic Engineering Enablement Strategy for Thousands of Software Engineersoriginal ↗
30 Jul 2026
Building Reliable Production AI with Durable Workflowsoriginal ↗
27 Jul 2026
How AI Rebuilt Salesforce’s Decades-Old Localization Pipelineoriginal ↗
23 Jul 2026
How AI Reduced Customer Bug Triage from Nearly a Year to Less Than a Weekoriginal ↗
21 Jul 2026
Closing the Loop: How to Build Self-Improving AI Systems with Automated Feedback Loopsoriginal ↗
17 Jul 2026
Using Claude to Build an AI Knowledge Base in 30 Minutesoriginal ↗
16 Jul 2026
How Informatica Reduced Data Integration Pipeline Development from Days to Minutesoriginal ↗
9 Jul 2026
Building Enterprise AI Agents That Are Both Autonomous and Reliableoriginal ↗
6 Jul 2026
How AI Learned to Investigate Mobile Build Failures Like an Experienced Support Engineeroriginal ↗
1 Jul 2026
Inside Unified Planner: The AI Brain Behind Agentforceoriginal ↗
29 Jun 2026
How Agentforce Prevents Language Drift in 600K Daily Multilingual AI Workflowsoriginal ↗
23 Jun 2026
Maintaining Code Quality at Agent Speed: 7 Patterns for Agentic Engineeringoriginal ↗
17 Jun 2026
The Agent Coding Maturity Curve: 9 Stages from Code Generation to Trusted Automationoriginal ↗
16 Jun 2026
How Data 360 Segmentation Processes a Quadrillion Records Across Arbitrary Customer Data Modelsoriginal ↗
15 Jun 2026
How MuleSoft Is Raising the Trust Bar for AI-Generated Codeoriginal ↗
11 Jun 2026
How to Build Reliable AI Agents: 5 Engineering Patterns from a Production Systemoriginal ↗
9 Jun 2026
Scaling Zero Copy from 1 Trillion to 120 Trillion Rows with File Federationoriginal ↗
8 Jun 2026
How Engineering 360 Unified Operations at Scale and Reached 80% Adoptionoriginal ↗
4 Jun 2026
How Agentforce Conversation Client Accelerated Accessibility Remediation by 5x Using AI-Driven Workflowsoriginal ↗
3 Jun 2026
Agentforce’s Agent Script: Building Deterministic Control for Enterprise AI Workflowsoriginal ↗
27 May 2026
Building an Enterprise Agent Platform: Enforcing Identity, Data, and API Governanceoriginal ↗
26 May 2026
Agent Fabric Context Catalog and the Future of AI Governanceoriginal ↗
22 May 2026
How Salesforce Built an AI Security Agent for Autonomous Threat Triageoriginal ↗
19 May 2026
Creating a Multi-Tenant AI Agent Platform Handling 7K+ Sessions Without Cross-Team Interferenceoriginal ↗
14 May 2026
Building Data 360 Clean Rooms: Zero-Copy Architecture for Privacy-Safe Data Collaborationoriginal ↗
11 May 2026
How Informatica Built a Multi-Agent AI System to Reduce Data Workflows from Months to Daysoriginal ↗
7 May 2026
Scaling AI-Driven Conversations from 10K to 100K While Maintaining Real-Time Consistencyoriginal ↗
4 May 2026
How AI-Driven Kubernetes Optimization Reclaimed Millions from 47% Idle Capacityoriginal ↗
30 Apr 2026
How We Increased Code Coverage by 28% Without Writing a Single Testoriginal ↗
27 Apr 2026
How Agentforce Lead Nurturing Agents Generated $100M+ Pipeline Under Rate-Limited Infrastructureoriginal ↗
20 Apr 2026
Keeping a Deeply Unified Platform Aligned — Inside the Office of the Chief Architectoriginal ↗
16 Apr 2026
Reducing Agentforce AI Debugging from Two Weeks to Same-Day with Query-Driven Observabilityoriginal ↗
13 Apr 2026
Building a Distributed Persistent Queue That Scaled AI Workloads 5x Under LLM Rate Limitsoriginal ↗
9 Apr 2026
How an AI CRM System Generated 1M+ Recommendations While Maintaining Data Integrity Using Agentforceoriginal ↗
8 Apr 2026
Scaling Trust: How Salesforce’s Security Team Uses Agentforce to Triage Security Reports at Speedoriginal ↗
3 Apr 2026
Inside Informatica’s Spark-Based Data Integration Platform: Running 250K Enterprise Pipelines Dailyoriginal ↗
1 Apr 2026
Grounding Enterprise AI with Live Web Retrieval and Verifiable Citationsoriginal ↗
26 Mar 2026
How Automated Release Approvals Slashed Deployment Latency to Seconds Across 800 Releasesoriginal ↗
24 Mar 2026
How Agentforce Automated Customer Footprints, Cutting 90% of Manual Workoriginal ↗
20 Mar 2026
How Agentforce Converts LLM Responses into Structured UI for AI Agents Across 4M Sessionsoriginal ↗
18 Mar 2026
Building AWS Bedrock Model Availability: Slashing AI Routing Discovery From Days to Minutesoriginal ↗
16 Mar 2026
Beyond CRM: How Salesforce Engineered an Enterprise Agent Platform for Any Workloadoriginal ↗
11 Mar 2026
Engineering Platform Trust: Cutting Customer Case Volume 20x with Petabyte-Scale Health Signalsoriginal ↗
9 Mar 2026
How Data 360 Optimized Kubernetes Scheduling Architecture, Delivering 13% Cost Savingsoriginal ↗
5 Mar 2026
Delivering Accurate, Low-Latency Voice-to-Form AI in Real-World Field Conditionsoriginal ↗
2 Mar 2026
Hyperforce Migration at Scale: How Deterministic Automation Replaced Manual Spreadsheets Across 95,000 Organizationsoriginal ↗
26 Feb 2026
Building an AI-Accelerated Compliance Automation Platform for 24x Faster Auditsoriginal ↗
23 Feb 2026
From Audio to Action: How Speech Invocable Action Powers Native AI Automation Across Salesforceoriginal ↗
21 Feb 2026
How Agentforce Achieved Accurate Flow Generation Across 461 Billion Monthly Executions Using a Constrained DSLoriginal ↗
16 Feb 2026
Against the Clock: How Data 360 Launched the Informatica Help Agent in 24 Daysoriginal ↗
11 Feb 2026
How Agentic Memory Enables Durable, Reliable AI Agents Across Millions of Enterprise Usersoriginal ↗
9 Feb 2026
Re-Architecting Enterprise Applications for an Agentic System of Actionoriginal ↗
5 Feb 2026
How Agentforce Enhanced Chat Built an Agent-first Chat Experience While Ensuring Easy Migration for 3,000+ Customersoriginal ↗
2 Feb 2026
Scaling Code Reviews: Adapting to a Surge in AI-Generated Codeoriginal ↗
29 Jan 2026
Inside Salesforce Edge: Automating Global Rollback for 1.5 Trillion Requests in 10 Minutesoriginal ↗
27 Jan 2026
How Agentforce, Data, and Apps Turned the Salesforce Stack into Agentforce 360original ↗
22 Jan 2026
How Agentforce Runs Secure AI Agents at 11 Million Calls Per Dayoriginal ↗
21 Jan 2026
How a Mock LLM Service Cut $500K in AI Benchmarking Costs, Boosted Developer Productivityoriginal ↗
15 Jan 2026
How Agentforce Enabled Conversational Recommendations with AI-Driven Intent on Data 360original ↗
13 Jan 2026
Migration at Scale: Moving Marketing Cloud Caching from Memcached to Redis at 1.5M RPS Without Downtimeoriginal ↗
7 Jan 2026
Scaling Sales Agents: Engineering Next-Gen AI for the Enterprise Eraoriginal ↗
6 Jan 2026

2025

How Agentforce Empowered Incident Response Automation to Cut Common Resolution Time by 70 – 80%original ↗
29 Dec 2025
Shattering AWS’s 250K-IP Ceiling: How Data 360 Reached 1 Million IPs with Zero-Downtime Migrationoriginal ↗
22 Dec 2025
How AI-Enabled Tooling Boosted Code Output 30% — While Keeping Quality and Deployment Safety Intactoriginal ↗
16 Dec 2025
4x Faster: How AI-Assisted Development Accelerated Building New SQL Dialects for Zero Copy Connectorsoriginal ↗
12 Dec 2025
How AI-Powered Testing Enabled Sub-Second Latency for Agentforce Voiceoriginal ↗
8 Dec 2025
How Agentforce Achieved 3–5x Faster Response Times While Solving Enterprise-Scale Architectural Complexityoriginal ↗
3 Dec 2025
How AI-Driven Refactoring Cut a 2-Year Legacy Code Migration to 4 Monthsoriginal ↗
1 Dec 2025
How AI Tools Accelerated Building and Adopting Cloud-Agnostic SDK Tasks From Months to Weeksoriginal ↗
24 Nov 2025
Solving Real-Time AI Classification for Agentforce: How Single-Token Prediction Delivers 30x Faster Agent Responsesoriginal ↗
20 Nov 2025
Building AI-Powered Migration Tools: Compressing 4 Sprints Into 3 Days with Cursor, Windsurf, and Claudeoriginal ↗
17 Nov 2025
Accelerating Agentforce Deployments: From 6 Months to 3 Weeks Across 150+ Enterprisesoriginal ↗
14 Nov 2025
Behind the Zero-Trust Infrastructure Powering Agentforce 360 Platform: Protecting 20 Trillion Transactionsoriginal ↗
11 Nov 2025
How Cursor AI Slashed Dashboard Migration Time 75% Across 240 Queriesoriginal ↗
5 Nov 2025
How Data 360 Vector Search Delivers Near Real-Time Intelligence on 90% of Enterprise Dataoriginal ↗
3 Nov 2025
Architecting Multi-System Production Platform: Event Processing Driving $400M+ Across 15,000+ Orgsoriginal ↗
28 Oct 2025
Multi-Table Predictions in Data Cloud: Enabling Machine Learning Across Related Data Objectsoriginal ↗
27 Oct 2025
Agentforce’s Agent Graph: Toward Guided Determinism with Hybrid Reasoningoriginal ↗
20 Oct 2025
Creating Data Cloud One: Enterprise Metadata Synchronization Across 850+ Orgs in Days, Not Weeksoriginal ↗
15 Oct 2025
Building Data Cloud’s New Unstructured Data Governance: Automated PII Detection at Enterprise Scaleoriginal ↗
14 Oct 2025
Engineering Real-Time Multimodal AI Pipelines: Scaling File Processing to 50M Daily Uploadsoriginal ↗
10 Oct 2025
Building Apache Phoenix DynamoDB Compatibility: Zero-Code Multi-Cloud Database Migrations at Scaleoriginal ↗
7 Oct 2025
Revolutionizing Data Cloud: Unleashing the Power of the New ML Recommendations Systemoriginal ↗
30 Sept 2025
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