corpus.blog
41554 blogs · [ { "id": "01a08766-2229-7136-9885-10fbdb32c599", "title": "Reflection: The end of 8 years at GitLab", "url": "https://cynthiang.ca/2026/06/23/reflection-the-end-of-8-years-at-gitlab/", "published_at": "2026-06-23T18:38:10+00:00" }, { "id": "01a08766-2229-7136-9885-10fbdc121b37", "title": "Reflection: My eighth year at GitLab and working on Product Operations reporting to the Chief of Staff to CPMO", "url": "https://cynthiang.ca/2026/04/21/reflection-my-eighth-year-at-gitlab-and-working-on-product-operations/", "published_at": "2026-04-21T14:21:18+00:00" }, { "id": "01a08766-2229-7136-9885-10fbdc1daea2", "title": "Yet another resume (cv) writing guide", "url": "https://cynthiang.ca/2026/04/07/yet-another-resume-cv-writing-guide/", "published_at": "2026-04-07T15:07:38+00:00" }, { "id": "01a08766-2229-7136-9885-10fbdc32a156", "title": "2025 Blog Year in Review + Brief Update", "url": "https://cynthiang.ca/2026/01/04/2025-blog-year-in-review-brief-update/", "published_at": "2026-01-04T19:59:34+00:00" }, { "id": "01a08766-2229-7136-9885-10fbdd17308c", "title": "Code4LibBC 2025: Day 2 lightning talk notes", "url": "https://cynthiang.ca/2025/10/17/code4libbc-2025-day-2-lightning-talk-notes/", "published_at": "2025-10-17T18:31:42+00:00" }, { "id": "01a0c505-3482-73d6-893e-ca4a8c02a9a1", "title": "Code4LibBC 2025: Day 1 lightning talk notes", "url": "https://cynthiang.ca/2025/10/16/code4libbc-2025-day-1-lightning-talk-notes/", "published_at": "2025-10-16T18:50:27+00:00" }, { "id": "01a0c505-3482-73d6-893e-ca4a8c888748", "title": "Presentation: How to stay web accessible: Applying WCAG 2.1 & 2.2", "url": "https://cynthiang.ca/2025/10/16/presentation-how-to-stay-web-accessible-applying-wcag-2-1-2-2/", "published_at": "2025-10-16T17:45:34+00:00" }, { "id": "01a0c505-3482-73d6-893e-ca4a8ce96316", "title": "Reflection: Second half of my seventh year at GitLab and doing Strategy & Operations for Product (and Engineering)", "url": "https://cynthiang.ca/2025/06/12/reflection-second-half-of-my-seventh-year-at-gitlab/", "published_at": "2025-06-12T14:35:08+00:00" }, { "id": "01a0c505-3482-73d6-893e-ca4a8d45cb00", "title": "A Letter of Thanks (2025)", "url": "https://cynthiang.ca/2025/05/06/a-letter-of-thanks-2025/", "published_at": "2025-05-06T15:00:37+00:00" }, { "id": "01a0c505-3482-73d6-893e-ca4a8e16cb5e", "title": "2024 Blog Year in Review + Hosting Provider Change", "url": "https://cynthiang.ca/2025/01/01/2024-blog-year-in-review/", "published_at": "2025-01-01T16:48:17+00:00" }, { "id": "01a0c516-fb6e-71ab-b459-1c303aad82f7", "title": "Moving from Literal (not Goodreads) to The Story Graph", "url": "https://cynthiang.ca/2024/12/16/moving-from-not-goodreads-to-thestorygraph/", "published_at": "2024-12-16T16:21:41+00:00" }, { "id": "01a0c516-fb6e-71ab-b459-1c303ac4f665", "title": "Reflection: First half of the seventh year at GitLab and digging into Strategy & Operations", "url": "https://cynthiang.ca/2024/12/12/reflection-the-seventh-year-at-gitlab-and-digging-into-strategy-operations/", "published_at": "2024-12-12T15:50:24+00:00" }, { "id": "01a0c516-fb6e-71ab-b459-1c303af0fca1", "title": "Alternatives for Blogs on WordPress.com", "url": "https://cynthiang.ca/2024/10/15/alternatives-for-blogs-on-wordpress-com/", "published_at": "2024-10-15T07:39:55+00:00" }, { "id": "01a0c516-fb6e-71ab-b459-1c303b3bcbe7", "title": "Reflection: The second half of my sixth year at GitLab and learning Strategy & Operations", "url": "https://cynthiang.ca/2024/06/13/reflection-the-second-half-of-my-sixth-year-at-gitlab/", "published_at": "2024-06-13T14:06:09+00:00" }, { "id": "01a0c516-fb6e-71ab-b459-1c303b6e15d6", "title": "Code4libBC Day 2: Talk notes", "url": "https://cynthiang.ca/2024/05/17/code4libbc-day-2-talk-notes/", "published_at": "2024-05-17T19:07:40+00:00" }, { "id": "01a0c521-b973-71bd-a76d-91a259aba743", "title": "Code4libBC Day 1: Talk Notes", "url": "https://cynthiang.ca/2024/05/16/code4libbc-day-1-talk-notes/", "published_at": "2024-05-16T18:49:23+00:00" }, { "id": "01a0c521-b973-71bd-a76d-91a25a8cd654", "title": "Presentation: Giving back to the community through transparency and a public handbook", "url": "https://cynthiang.ca/2024/05/16/presentation-giving-back-to-the-community-through-transparency-and-a-public-handbook/", "published_at": "2024-05-16T17:00:12+00:00" }, { "id": "01a0c521-b973-71bd-a76d-91a25b61b823", "title": "2023 Blog Year in Review", "url": "https://cynthiang.ca/2024/01/01/2023-blog-year-in-review/", "published_at": "2024-01-01T16:47:43+00:00" }, { "id": "01a0c521-b973-71bd-a76d-91a25c021294", "title": "Support Driven Leadership Summit 2023: Day 2 Notes", "url": "https://cynthiang.ca/2023/11/15/support-driven-leadership-summit-2023-day-2-notes/", "published_at": "2023-11-15T22:53:24+00:00" }, { "id": "01a0c521-b973-71bd-a76d-91a25ca9855c", "title": "Support Driven Leadership Summit 2023: Day 1 Notes", "url": "https://cynthiang.ca/2023/11/14/support-driven-leadership-summit-2023-day-1-notes/", "published_at": "2023-11-14T23:11:38+00:00" }, { "id": "01a0c52d-448c-7126-ad36-fc270a2498a8", "title": "Presentation: When Work Doesn’t Fit the Mold, a Chief of Staff Steps In", "url": "https://cynthiang.ca/2023/11/14/presentation-when-work-doesnt-fit-the-mold-a-chief-of-staff-steps-in/", "published_at": "2023-11-14T19:02:38+00:00" }, { "id": "01a0c52d-448c-7126-ad36-fc270a463e8a", "title": "Reflection: The first half of my sixth year at GitLab: helping other (Support Engineers) and leaving Support", "url": "https://cynthiang.ca/2023/11/09/reflection-the-first-half-of-my-sixth-year-at-gitlab/", "published_at": "2023-11-09T15:47:26+00:00" }, { "id": "01a0c52d-448c-7126-ad36-fc270af3d201", "title": "Getting better at resume writing: Results oriented job descriptions", "url": "https://cynthiang.ca/2023/11/02/getting-better-at-resume-writing-results-oriented-job-descriptions/", "published_at": "2023-11-02T15:00:31+00:00" }, { "id": "01a0c52d-448c-7126-ad36-fc270b168da8", "title": "Internship for Learning: OKRs with Chief of Staff (Team) to CEO", "url": "https://cynthiang.ca/2023/10/12/internship-for-learning-okrs/", "published_at": "2023-10-12T15:00:01+00:00" }, { "id": "01a0c52d-448c-7126-ad36-fc270b3685ed", "title": "Support Driven Expo 2023: Day 2 Notes", "url": "https://cynthiang.ca/2023/10/10/support-driven-expo-2023-day-2-notes/", "published_at": "2023-10-10T20:03:26+00:00" }, { "id": "01a0c537-d166-7268-9429-c00aa5de7ff8", "title": "Support Driven Expo 2023: Day 1 Notes", "url": "https://cynthiang.ca/2023/10/09/support-driven-expo-2023-day-1-notes/", "published_at": "2023-10-09T23:51:12+00:00" }, { "id": "01a0c537-d166-7268-9429-c00aa6a1f929", "title": "Presentation: A Public Handbook: Building trust with the team, customers, and beyond", "url": "https://cynthiang.ca/2023/10/09/presentation-a-public-handbook-building-trust/", "published_at": "2023-10-09T16:30:46+00:00" }, { "id": "01a0c537-d166-7268-9429-c00aa729e907", "title": "Reflection: The last third of my fifth year at GitLab and expanding Staff Support Engineer", "url": "https://cynthiang.ca/2023/06/20/reflection-the-last-third-of-my-fifth-year-at-gitlab-and-expanding-staff-support-engineer/", "published_at": "2023-06-20T14:45:50+00:00" }, { "id": "01a0c537-d166-7268-9429-c00aa77a17c5", "title": "Internship for Learning: TeamOps (Chief of Staff Team to CEO)", "url": "https://cynthiang.ca/2023/05/18/internship-for-learning-teamops/", "published_at": "2023-05-18T14:10:15+00:00" }, { "id": "01a0c537-d166-7268-9429-c00aa79071f1", "title": "Write the Docs 2023: Day 2 Notes", "url": "https://cynthiang.ca/2023/05/09/write-the-docs-2023-day-2-notes/", "published_at": "2023-05-09T23:09:58+00:00" }, { "id": "01a0c541-69db-718d-b4f6-8295a2bbb5eb", "title": "Write the Docs 2023 Lightning Talk: Docs as Code: Automation the Developer way", "url": "https://cynthiang.ca/2023/05/09/write-the-docs-2023-lightning-talk-docs-as-code-automation-the-developer-way/", "published_at": "2023-05-09T22:00:36+00:00" }, { "id": "01a0c541-69db-718d-b4f6-8295a2cf8408", "title": "Write the Docs 2023: Day 1 Notes", "url": "https://cynthiang.ca/2023/05/08/write-the-docs-2023-day-1-notes/", "published_at": "2023-05-08T23:03:26+00:00" }, { "id": "01a0c541-69db-718d-b4f6-8295a368ff40", "title": "Reflection: Acting Chief of Staff to CTO at GitLab", "url": "https://cynthiang.ca/2023/01/31/reflection-acting-chief-of-staff-to-cto-at-gitlab/", "published_at": "2023-01-31T18:34:27+00:00" }, { "id": "01a0c541-69db-718d-b4f6-8295a38b10bd", "title": "Tracking your work (for performance reviews and promotions)", "url": "https://cynthiang.ca/2023/01/09/tracking-your-work-for-performance-reviews-and-promotions/", "published_at": "2023-01-09T15:38:02+00:00" }, { "id": "01a0c541-69db-718d-b4f6-8295a469af24", "title": "2022 Blog Year in review", "url": "https://cynthiang.ca/2023/01/05/blog-year-2022-in-review/", "published_at": "2023-01-05T23:33:53+00:00" }, { "id": "01a0c54a-4c49-7101-8424-14abf0718238", "title": "TeamOps: Ensuring a Single Source of Truth (SSoT) at scale", "url": "https://cynthiang.ca/2022/12/20/ensuring-a-single-source-of-truth-ssot-at-scale/", "published_at": "2022-12-21T00:32:01+00:00" }, { "id": "01a0c54a-4c49-7101-8424-14abf0e76b05", "title": "Reflection: First third of my fifth year at GitLab and defining Staff Support Engineer", "url": "https://cynthiang.ca/2022/11/04/reflection-first-third-of-my-fifth-year-at-gitlab-and-defining-staff-support-engineer/", "published_at": "2022-11-04T14:50:22+00:00" }, { "id": "01a0c54a-4c49-7101-8424-14abf1136f61", "title": "Support Driven Expo 2022: Day 2 Notes", "url": "https://cynthiang.ca/2022/10/21/support-driven-expo-2022-day-2-notes/", "published_at": "2022-10-21T22:51:13+00:00" }, { "id": "01a0c54a-4c49-7101-8424-14abf137aaf8", "title": "Support Driven Expo 2022: Day 1 Notes", "url": "https://cynthiang.ca/2022/10/21/support-driven-expo-2022-day-1-notes/", "published_at": "2022-10-21T16:02:58+00:00" }, { "id": "01a0c54a-4c49-7101-8424-14abf22027ef", "title": "Presentation: Everyone Can Contribute: Making Support Effective Through Contributions", "url": "https://cynthiang.ca/2022/10/20/presentation-everyone-can-contribute-making-support-effective-through-contributions/", "published_at": "2022-10-20T17:00:37+00:00" }, { "id": "01a0c552-aa0c-7012-b6fd-d80d64c50119", "title": "Reflection: Second half of my fourth year at GitLab and becoming Staff", "url": "https://cynthiang.ca/2022/06/13/reflection-second-half-of-my-fourth-year-at-gitlab-and-becoming-staff/", "published_at": "2022-06-13T15:22:19+00:00" }, { "id": "01a0c552-aa0c-7012-b6fd-d80d654e8f98", "title": "Summary and Thoughts on Being/Becoming a Staff Support Engineer", "url": "https://cynthiang.ca/2022/06/09/summary-and-thoughts-on-being-becoming-a-staff-support-engineer/", "published_at": "2022-06-09T14:30:11+00:00" }, { "id": "01a0c552-aa0c-7012-b6fd-d80d65798c21", "title": "Years 2016-2021 Blog Stats and some thoughts", "url": "https://cynthiang.ca/2022/05/30/2016-2021-blog-stats-and-some-thoughts/", "published_at": "2022-05-30T15:30:31+00:00" }, { "id": "01a0c552-aa0c-7012-b6fd-d80d6614dce3", "title": "Evolution of the GitLab Support Portal landing page 2018-2022", "url": "https://cynthiang.ca/2022/05/26/evolution-of-the-gitlab-support-portal-2018-2022/", "published_at": "2022-05-26T14:13:42+00:00" }, { "id": "01a0c552-aa0c-7012-b6fd-d80d669e5d91", "title": "Another Letter of Thanks", "url": "https://cynthiang.ca/2022/03/22/another-letter-of-thanks/", "published_at": "2022-03-22T14:58:06+00:00" }, { "id": "01a0c55b-0232-73b9-835e-12d7e4a2b870", "title": "Some notes from UBC Networking Event: Transitions: Life after Graduation", "url": "https://cynthiang.ca/2022/03/17/ubc-networking-event-transitions-life-after-graduation/", "published_at": "2022-03-18T02:36:47+00:00" }, { "id": "01a0c55b-0232-73b9-835e-12d7e57f520c", "title": "Documentation is important in every organization: Writing down all the things", "url": "https://cynthiang.ca/2022/03/08/documentation-is-important-in-every-organization/", "published_at": "2022-03-08T16:17:54+00:00" }, { "id": "01a0c55b-0232-73b9-835e-12d7e675069a", "title": "Reflection: First half of my fourth year at GitLab and getting more involved", "url": "https://cynthiang.ca/2022/01/24/reflection-first-half-of-my-fourth-year-at-gitlab-and-getting-more-involved/", "published_at": "2022-01-24T16:35:52+00:00" }, { "id": "01a0c55b-0232-73b9-835e-12d7e6b4a3fb", "title": "Reflection on my CEO shadow rotation at GitLab", "url": "https://cynthiang.ca/2022/01/07/reflection-on-my-ceo-shadow-rotation-at-gitlab/", "published_at": "2022-01-07T17:35:09+00:00" }, { "id": "01a0c55b-0232-73b9-835e-12d7e6ca072d", "title": "Summary and Thoughts on Being/Becoming a Senior Support Engineer at GitLab", "url": "https://cynthiang.ca/2021/12/14/being-becoming-a-senior-support-engineer-at-gitlab/", "published_at": "2021-12-14T16:01:49+00:00" }, { "id": "01a0c563-51ee-706d-90e1-27996c422215", "title": "Access 2021: Dave Binkley Memorial Lecture: Open Media: Laura Tribe", "url": "https://cynthiang.ca/2021/10/22/access-2021-dave-binkley-memorial-lecture-open-media-laura-tribe/", "published_at": "2021-10-22T18:48:20+00:00" }, { "id": "01a0c563-51ee-706d-90e1-27996c68c6ed", "title": "Reflection: My third year at GitLab and becoming a non-manager leader", "url": "https://cynthiang.ca/2021/06/14/reflection-my-third-year-at-gitlab-and-becoming-a-non-manager-leader/", "published_at": "2021-06-14T14:58:00+00:00" }, { "id": "01a0c563-51ee-706d-90e1-27996d10c3dd", "title": "UBC iSchool Career Talk Series: Journey from LibTech to Tech", "url": "https://cynthiang.ca/2021/03/05/ubc-ischool-career-talk-series-journey-from-libtech-to-tech/", "published_at": "2021-03-05T21:30:42+00:00" }, { "id": "01a0c563-51ee-706d-90e1-27996d68ad9d", "title": "Choosing not to go into management (again)", "url": "https://cynthiang.ca/2021/02/02/choosing-not-to-go-into-management-again/", "published_at": "2021-02-02T16:23:08+00:00" }, { "id": "01a0c563-51ee-706d-90e1-27996e260141", "title": "Prioritization in Support: Tickets, Slack, issues, and more", "url": "https://cynthiang.ca/2020/12/11/prioritization-in-support-tickets-slack-issues-and-more/", "published_at": "2020-12-12T06:49:56+00:00" }, { "id": "01a0c56a-a6fd-723b-b413-d651593b04e7", "title": "Reflection Part 2: My second year at GitLab and on becoming Senior again", "url": "https://cynthiang.ca/2020/06/17/reflection-part-2-my-second-year-at-gitlab-and-on-becoming-senior-again/", "published_at": "2020-06-17T15:00:22+00:00" }, { "id": "01a0c56a-a6fd-723b-b413-d6515a2776da", "title": "Reflection Part 1: My first year at GitLab and becoming Senior", "url": "https://cynthiang.ca/2020/06/16/reflection-part-1-my-first-year-at-gitlab-and-on-becoming-senior/", "published_at": "2020-06-16T15:00:13+00:00" }, { "id": "01a0c56a-a6fd-723b-b413-d6515a632fb4", "title": "Is blog reading dead?", "url": "https://cynthiang.ca/2020/05/08/is-blog-reading-dead/", "published_at": "2020-05-08T15:08:20+00:00" }, { "id": "01a0c56a-a6fd-723b-b413-d6515aebbc01", "title": "Working remotely at home as a remote worker during a pandemic", "url": "https://cynthiang.ca/2020/05/04/working-remotely-at-home-as-a-remote-worker-during-a-pandemic/", "published_at": "2020-05-04T14:49:19+00:00" }, { "id": "01a0c56a-a6fd-723b-b413-d6515bc072c7", "title": "Code4libBC Lightning Talk Notes: Day 2", "url": "https://cynthiang.ca/2019/11/29/code4libbc-lightning-talk-notes-day-2/", "published_at": "2019-11-29T19:58:38+00:00" }, { "id": "01a0c573-4499-7287-b0d0-038406fc0194", "title": "Code4libBC Lightning Talk Notes: Day 1", "url": "https://cynthiang.ca/2019/11/28/code4libbc-lightning-talk-notes-day-1/", "published_at": "2019-11-28T20:04:40+00:00" }, { "id": "01a0c573-4499-7287-b0d0-038407cb07f1", "title": "Code4libBC Presentation: Implementing Values in Practical Ways", "url": "https://cynthiang.ca/2019/11/28/presentation-implementing-values-in-practical-ways/", "published_at": "2019-11-28T19:20:16+00:00" }, { "id": "01a0c573-4499-7287-b0d0-03840821580a", "title": "Implementing Values: Learning from GitLab: Transparency", "url": "https://cynthiang.ca/2019/09/06/implementing-values-learning-from-gitlab-transparency/", "published_at": "2019-09-06T15:00:06+00:00" }, { "id": "01a0c573-4499-7287-b0d0-038408a06644", "title": "Implementing Values: Learning from GitLab: Iteration", "url": "https://cynthiang.ca/2019/09/05/implementing-iteration/", "published_at": "2019-09-05T15:00:05+00:00" }, { "id": "01a0c573-4499-7287-b0d0-0384097bed28", "title": "Implementing Values: Learning from GitLab: Diversity & inclusion", "url": "https://cynthiang.ca/2019/09/04/implementing-diversity-inclusion/", "published_at": "2019-09-04T15:00:23+00:00" }, { "id": "01a0c581-296e-7155-a9ff-a7c491305a67", "title": "Implementing Values: Learning from GitLab: Efficiency", "url": "https://cynthiang.ca/2019/09/03/implementing-efficiency/", "published_at": "2019-09-03T15:00:22+00:00" }, { "id": "01a0c581-296e-7155-a9ff-a7c4915817f1", "title": "Implementing Values: Learning from GitLab: Results", "url": "https://cynthiang.ca/2019/09/02/implementing-results/", "published_at": "2019-09-02T15:00:20+00:00" }, { "id": "01a0c581-296e-7155-a9ff-a7c49221d3a8", "title": "Implementing Values: Learning from GitLab: Collaboration", "url": "https://cynthiang.ca/2019/08/30/implementing-collaboration/", "published_at": "2019-08-30T15:00:14+00:00" }, { "id": "01a0c581-296e-7155-a9ff-a7c492da1b22", "title": "Implementing Values: What we can learn from GitLab: Overview and Context", "url": "https://cynthiang.ca/2019/08/29/implementing-values-what-we-can-learn-from-gitlab/", "published_at": "2019-08-29T15:00:27+00:00" }, { "id": "01a0c581-296e-7155-a9ff-a7c4936742b9", "title": "Support Driven 2019: Reflection", "url": "https://cynthiang.ca/2019/07/29/support-driven-2019-reflection/", "published_at": "2019-07-29T15:01:31+00:00" }, { "id": "01a0c58e-ff0b-7167-b137-5d1cf1973d60", "title": "Support Driven 2019 Day 2: Afternoon sessions", "url": "https://cynthiang.ca/2019/07/12/support-driven-2019-day-2-afternoon-sessions/", "published_at": "2019-07-12T22:51:04+00:00" }, { "id": "01a0c58e-ff0b-7167-b137-5d1cf21d3fb3", "title": "Support Driven 2019 Day 2: Morning sessions", "url": "https://cynthiang.ca/2019/07/12/support-driven-2019-day-2-morning-sessions/", "published_at": "2019-07-12T18:49:41+00:00" }, { "id": "01a0c58e-ff0b-7167-b137-5d1cf2847884", "title": "Support Driven 2019 Day 1: Notes from Afternoon sessions", "url": "https://cynthiang.ca/2019/07/11/support-driven-2019-day-1-notes-from-afternoon-sessions/", "published_at": "2019-07-11T23:45:53+00:00" }, { "id": "01a0c58e-ff0b-7167-b137-5d1cf3433c3e", "title": "Support Driven 2019 Day 1: Notes from Morning sessions", "url": "https://cynthiang.ca/2019/07/11/support-driven-2019-notes-from-morning-sessions/", "published_at": "2019-07-11T18:50:23+00:00" }, { "id": "01a0c58e-ff0b-7167-b137-5d1cf40ff6cb", "title": "Notes from Write the Docs Toronto: Creating accessible docs", "url": "https://cynthiang.ca/2019/06/19/notes-from-write-the-docs-toronto-creating-accessible-docs/", "published_at": "2019-06-19T22:46:03+00:00" } ] posts Claim your blog
Back to cynthiang.ca
Blog · corpus.blog/blogs/cynthiang.ca/posts

cynthiang.ca

cynthiang.ca

2026

Reflection: The end of 8 years at GitLaboriginal ↗
23 Jun 2026
Reflection: My eighth year at GitLab and working on Product Operations reporting to the Chief of Staff to CPMOoriginal ↗
21 Apr 2026
Yet another resume (cv) writing guideoriginal ↗
7 Apr 2026
2025 Blog Year in Review + Brief Updateoriginal ↗
4 Jan 2026

2025

Code4LibBC 2025: Day 2 lightning talk notesoriginal ↗
17 Oct 2025
Code4LibBC 2025: Day 1 lightning talk notesoriginal ↗
16 Oct 2025
Presentation: How to stay web accessible: Applying WCAG 2.1 & 2.2original ↗
16 Oct 2025
Reflection: Second half of my seventh year at GitLab and doing Strategy & Operations for Product (and Engineering)original ↗
12 Jun 2025
A Letter of Thanks (2025)original ↗
6 May 2025
2024 Blog Year in Review + Hosting Provider Changeoriginal ↗
1 Jan 2025

2024

Moving from Literal (not Goodreads) to The Story Graphoriginal ↗
16 Dec 2024
Reflection: First half of the seventh year at GitLab and digging into Strategy & Operationsoriginal ↗
12 Dec 2024
Alternatives for Blogs on WordPress.comoriginal ↗
15 Oct 2024
Reflection: The second half of my sixth year at GitLab and learning Strategy & Operationsoriginal ↗
13 Jun 2024
Code4libBC Day 2: Talk notesoriginal ↗
17 May 2024
Code4libBC Day 1: Talk Notesoriginal ↗
16 May 2024
Presentation: Giving back to the community through transparency and a public handbookoriginal ↗
16 May 2024
2023 Blog Year in Revieworiginal ↗
1 Jan 2024

2023

Support Driven Leadership Summit 2023: Day 2 Notesoriginal ↗
15 Nov 2023
Support Driven Leadership Summit 2023: Day 1 Notesoriginal ↗
14 Nov 2023
Presentation: When Work Doesn’t Fit the Mold, a Chief of Staff Steps Inoriginal ↗
14 Nov 2023
Reflection: The first half of my sixth year at GitLab: helping other (Support Engineers) and leaving Supportoriginal ↗
9 Nov 2023
Getting better at resume writing: Results oriented job descriptionsoriginal ↗
2 Nov 2023
Internship for Learning: OKRs with Chief of Staff (Team) to CEOoriginal ↗
12 Oct 2023
Support Driven Expo 2023: Day 2 Notesoriginal ↗
10 Oct 2023
Support Driven Expo 2023: Day 1 Notesoriginal ↗
9 Oct 2023
Presentation: A Public Handbook: Building trust with the team, customers, and beyondoriginal ↗
9 Oct 2023
Reflection: The last third of my fifth year at GitLab and expanding Staff Support Engineeroriginal ↗
20 Jun 2023
Internship for Learning: TeamOps (Chief of Staff Team to CEO)original ↗
18 May 2023
Write the Docs 2023: Day 2 Notesoriginal ↗
9 May 2023
Write the Docs 2023 Lightning Talk: Docs as Code: Automation the Developer wayoriginal ↗
9 May 2023
Write the Docs 2023: Day 1 Notesoriginal ↗
8 May 2023
Reflection: Acting Chief of Staff to CTO at GitLaboriginal ↗
31 Jan 2023
Tracking your work (for performance reviews and promotions)original ↗
9 Jan 2023
2022 Blog Year in revieworiginal ↗
5 Jan 2023

2022

TeamOps: Ensuring a Single Source of Truth (SSoT) at scaleoriginal ↗
21 Dec 2022
Reflection: First third of my fifth year at GitLab and defining Staff Support Engineeroriginal ↗
4 Nov 2022
Support Driven Expo 2022: Day 2 Notesoriginal ↗
21 Oct 2022
Support Driven Expo 2022: Day 1 Notesoriginal ↗
21 Oct 2022
Presentation: Everyone Can Contribute: Making Support Effective Through Contributionsoriginal ↗
20 Oct 2022
Reflection: Second half of my fourth year at GitLab and becoming Stafforiginal ↗
13 Jun 2022
Summary and Thoughts on Being/Becoming a Staff Support Engineeroriginal ↗
9 Jun 2022
Years 2016-2021 Blog Stats and some thoughtsoriginal ↗
30 May 2022
Evolution of the GitLab Support Portal landing page 2018-2022original ↗
26 May 2022
Another Letter of Thanksoriginal ↗
22 Mar 2022
Some notes from UBC Networking Event: Transitions: Life after Graduationoriginal ↗
18 Mar 2022
Documentation is important in every organization: Writing down all the thingsoriginal ↗
8 Mar 2022
Reflection: First half of my fourth year at GitLab and getting more involvedoriginal ↗
24 Jan 2022
Reflection on my CEO shadow rotation at GitLaboriginal ↗
7 Jan 2022

2021

Summary and Thoughts on Being/Becoming a Senior Support Engineer at GitLaboriginal ↗
14 Dec 2021
Access 2021: Dave Binkley Memorial Lecture: Open Media: Laura Tribeoriginal ↗
22 Oct 2021
Reflection: My third year at GitLab and becoming a non-manager leaderoriginal ↗
14 Jun 2021
UBC iSchool Career Talk Series: Journey from LibTech to Techoriginal ↗
5 Mar 2021
Choosing not to go into management (again)original ↗
2 Feb 2021

2020

Prioritization in Support: Tickets, Slack, issues, and moreoriginal ↗
12 Dec 2020
Reflection Part 2: My second year at GitLab and on becoming Senior againoriginal ↗
17 Jun 2020
Reflection Part 1: My first year at GitLab and becoming Seniororiginal ↗
16 Jun 2020
Is blog reading dead?original ↗
8 May 2020
Working remotely at home as a remote worker during a pandemicoriginal ↗
4 May 2020

2019

Code4libBC Lightning Talk Notes: Day 2original ↗
29 Nov 2019
Code4libBC Lightning Talk Notes: Day 1original ↗
28 Nov 2019
Code4libBC Presentation: Implementing Values in Practical Waysoriginal ↗
28 Nov 2019
Implementing Values: Learning from GitLab: Transparencyoriginal ↗
6 Sept 2019
Implementing Values: Learning from GitLab: Iterationoriginal ↗
5 Sept 2019
Implementing Values: Learning from GitLab: Diversity & inclusionoriginal ↗
4 Sept 2019
Implementing Values: Learning from GitLab: Efficiencyoriginal ↗
3 Sept 2019
Implementing Values: Learning from GitLab: Resultsoriginal ↗
2 Sept 2019
Implementing Values: Learning from GitLab: Collaborationoriginal ↗
30 Aug 2019
Implementing Values: What we can learn from GitLab: Overview and Contextoriginal ↗
29 Aug 2019
Support Driven 2019: Reflectionoriginal ↗
29 Jul 2019
Support Driven 2019 Day 2: Afternoon sessionsoriginal ↗
12 Jul 2019
Support Driven 2019 Day 2: Morning sessionsoriginal ↗
12 Jul 2019
Support Driven 2019 Day 1: Notes from Afternoon sessionsoriginal ↗
11 Jul 2019
Support Driven 2019 Day 1: Notes from Morning sessionsoriginal ↗
11 Jul 2019
Notes from Write the Docs Toronto: Creating accessible docsoriginal ↗
19 Jun 2019