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41554 blogs · [ { "id": "01a08755-2464-714d-a0c6-50c0aad19426", "title": "How it works: the prompt, the knowledge base, and how they fit together in an Amazon Connect AI agent.", "url": "https://blog.thoughtstuff.co.uk/2026/06/how-it-works-the-prompt-the-knowledge-base-and-how-they-fit-together-in-an-amazon-connect-ai-agent/", "published_at": "2026-06-05T09:56:17+00:00" }, { "id": "01a08755-2464-714d-a0c6-50c0aba3d926", "title": "ACP Episode 34: Forecasting, Capacity Planning & Scheduling", "url": "https://blog.thoughtstuff.co.uk/2026/06/acp-episode-34-forecasting-capacity-planning-scheduling/", "published_at": "2026-06-03T10:33:43+00:00" }, { "id": "01a08755-2464-714d-a0c6-50c0ac3969fb", "title": "Seasonal Contact Centres – The trough is the build window", "url": "https://blog.thoughtstuff.co.uk/2026/05/seasonal-contact-centres-the-trough-is-the-build-window/", "published_at": "2026-05-11T10:59:15+00:00" }, { "id": "01a08755-2464-714d-a0c6-50c0ac41db93", "title": "Building Your First AI Agent in Amazon Connect: An Architecture Walkthrough", "url": "https://blog.thoughtstuff.co.uk/2026/05/building-your-first-ai-agent-in-amazon-connect-an-architecture-walkthrough/", "published_at": "2026-05-06T09:49:04+00:00" }, { "id": "01a08755-2464-714d-a0c6-50c0ad031ff6", "title": "Platform vs point solutions: the technical tradeoffs", "url": "https://blog.thoughtstuff.co.uk/2026/04/platform-vs-point-solutions-the-technical-tradeoffs/", "published_at": "2026-04-28T09:00:09+00:00" }, { "id": "01a08755-2464-714d-a0c6-50c0ad457b25", "title": "EU AI Act Article 50: What Contact Centre Owners Need to Know Before August", "url": "https://blog.thoughtstuff.co.uk/2026/04/eu-ai-act-article-50-what-contact-centre-owners-need-to-know-before-august/", "published_at": "2026-04-13T10:42:24+00:00" }, { "id": "01a08755-2464-714d-a0c6-50c0ad904578", "title": "PSA: I’m handing in my Microsoft MVP badge", "url": "https://blog.thoughtstuff.co.uk/2026/04/psa-im-handing-in-my-microsoft-mvp-badge/", "published_at": "2026-04-02T07:46:06+00:00" }, { "id": "01a08755-2464-714d-a0c6-50c0ae3b96ac", "title": "Weekly Update 16 February 2026 – Lack of M365 News, Legacy User Settings in SPFx, M365 Copilot License & more", "url": "https://blog.thoughtstuff.co.uk/2026/02/weekly-update-16-february-2026-lack-of-m365-news-legacy-user-settings-in-spfx-m365-copilot-license-more/", "published_at": "2026-02-16T13:09:41+00:00" }, { "id": "01a08755-2464-714d-a0c6-50c0aeeae103", "title": "Weekly Update 9 February 2026 – SPFx Update, User Config API, Channel Apps update, Dev Proxy v2.1", "url": "https://blog.thoughtstuff.co.uk/2026/02/weekly-update-9-february-2026-spfx-update-user-config-api-channel-apps-update-dev-proxy-v2-1/", "published_at": "2026-02-09T10:07:56+00:00" }, { "id": "01a08755-2464-714d-a0c6-50c0afd832d7", "title": "Weekly Update 2 February 2026 – SPFx Update, User Config API, Channel Apps update, Dev Proxy v2.1", "url": "https://blog.thoughtstuff.co.uk/2026/02/weekly-update-2-february-2026-spfx-update-user-config-api-channel-apps-update-dev-proxy-v2-1/", "published_at": "2026-02-02T11:52:58+00:00" } ] posts Claim your blog
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2026

How it works: the prompt, the knowledge base, and how they fit together in an Amazon Connect AI agent.original ↗
5 Jun 2026
ACP Episode 34: Forecasting, Capacity Planning & Schedulingoriginal ↗
3 Jun 2026
Seasonal Contact Centres – The trough is the build windoworiginal ↗
11 May 2026
Building Your First AI Agent in Amazon Connect: An Architecture Walkthroughoriginal ↗
6 May 2026
Platform vs point solutions: the technical tradeoffsoriginal ↗
28 Apr 2026
EU AI Act Article 50: What Contact Centre Owners Need to Know Before Augustoriginal ↗
13 Apr 2026
PSA: I’m handing in my Microsoft MVP badgeoriginal ↗
2 Apr 2026
Weekly Update 16 February 2026 – Lack of M365 News, Legacy User Settings in SPFx, M365 Copilot License & moreoriginal ↗
16 Feb 2026
Weekly Update 9 February 2026 – SPFx Update, User Config API, Channel Apps update, Dev Proxy v2.1original ↗
9 Feb 2026
Weekly Update 2 February 2026 – SPFx Update, User Config API, Channel Apps update, Dev Proxy v2.1original ↗
2 Feb 2026